Unable To Access SAP Support Portal

Hi Guys,
When i tried to connect SAP Support Portal i am getting the fallowing Error.
An authorization error occurred when you tried to access the requested document.
This may be because you are not authorized to access this document.
But on other Machine i am able to Access this any body has idea why it is happing Thanks in advance.
Thanks
Kiran.B

Hi Kiran,
guess you're using sso-certificates...and on the machine it doesn't work there's something wrong with it...
Ok, not really a solution, but may be a point to check...
Peter

Similar Messages

How to log a query or ticket to SAP on SAP support Portal - need process

Dear All,
I got SAP support portal user id and password. Can anybody guide me how to log a ticket or query on some issue to SAP.
Pls let me knwo how to search help notes to. Explain me in steps pls.
Need urgent help.
Thanks
Sunnzy

Hello exper,
Can you tell me that incase i have to log a request for a client server then how i will do that.
I am simply facing a problem in PPOME transaction where a tab for IT 1005 planned compensation has been added but it is not showing any input fields there. However we tried the same configuation in Sandpit server and it is working fine.
Incase i have to log this is to SAP for help, do i have to follow the same path to do it.
thanks
Sunny

Your user has no SAP Support Portal user assigned

Hi all,
in transaction SM37 I found a job that almost everytime ends with error. Name of the job is "SM:SYNC SAP SESSIONS" and it's executed daily. The error message is :
Job started
Step 001 started (program RDSWPCISERVICEPLAN, variant &0000000000452, user ID SYS_JOBYSAP)
Your user has no SAP Support Portal user assigned
Job cancelled after system exception ERROR_MESSAGE
Everyday the job is scheduled automatically by another job "SM:SCHEDULER". I suppose that is same on your systems.
I know the error message say that I should try to assign S-user to user SYS_JOBYSAP but I think it should not be the problem because some days the job ends with no errors. Also when I duplicate some old job (with status Cancelled) and execute it immediately the job ends in green.
Do you have any idea what could be wrong? Is it possible that there is some problem with connection to SAP almost regularly everyday in same time?
Best regards,
Zbynek

I would like to check whether the SAP service that is used by job SM:SYNC SAP SESSIONS is running in given time. I need to re-schedule job SM:SYNC SAP SESSIONS to other time. How is it possible? I think the job SM:SCHEDULER uses some table that contains detail informations about scheduled jobs. Is it right? Do you know name of the table?
Regards
Zbynek

SubscribeNet vs. SAP Support Portal

Okay, I purchased a new license from TechXtend. They were good about calling me until they got my credit card. Now they are radio silent.
Where would I see that new license? I logged into the SAP support portal but I can't figure out where to go or what to do. Awful.
I logged into Subscribenet and I still see my licenses there and it appears that I could check them out. But I don't see the new license
I think the SAP Support Portal should just be called the SAP Confusion Portal. Never have I seen so much crap that doesn't apply to me pushed into one page. Seriously, it sucks.
Can I still use SubscribeNet to manage my licenses? Is there a place to manage the licenses in the SAP Confusion Portal? I clicked on Licenses and then I have to search a installation. I only see my two licenses, not the new one. So is something bogged down somewhere? I tried to check in one of my existing licenses and then I was prompted for a user id and password again must have done something wrong because I got sent to jail and now I have to pay $200.00 to get out.
Awful.

Thanks Chris.
That is the way that I would have preferred to do it. I am now waiting a full three business days for the license. Funny, you can buy direct, but I cannot. I guess I must have pissed of Sue Dunnell with one of my previous posts because she was the one to tell me that said that only customers can go direct to SAP, but I would have to go elsewhere. Odd that most people here, including myself have been using the product since the early 90's. What does make a customer Sue?
And I still have no definitive answer on using SubscribeNet. It still shows my old company name and that one of my licenses is associated with a server that no longer exists while the other license is correctly associated with my workstation that did not exist previously.
I suspect they goofed up the migration.
Paul

Number of developers that can be registered in SAP support portal

Hi Peers,
I would like to know how many Developers can be registered at SAP support portal for an Installation number is there any limit on this. Can we delete a developer registered at SAP who is no longer working in company.
Thx

Hi
The number of developer license depends on your license agreement with SAP . You can delete the Developers from SMP
Make sure that you delete the entry in DEVACCESS table too. After that lock the user and if you created it as Developer in the SU01 -> License Data as developer , remove the developer tag and keep it blank. If you don't remove the entry from DEVACCESS table, the user can be recreated and and can be used a developer.
Regards,
Nibu Antony

SAP Support Portal - Report a Product Error

I need to create a new message into SAP support portal. But I don't find my systems. Using the System Search window I find my customer and product into dropdown lists , but If I run a search with this criteria I don't have nobody as return system. Checking in data admnistration I find my systems with correct customer, license and installation number.
Someone Known what can be happened?
Thanks in advance.
Corrado.

Hello there,
You could open a support message about the SAP Service Marketplace, and ask them to check the system information in the marketplace. The component would be XX-SER-SAPSMP-SYS.
If you don't manage to open support messages at all, you could call your Customer Interaction Center with the contact information you can see at note 560499.
Best regards,
Miguel Ariño
Edited by: Miguel Angel Arino Clarke on Mar 30, 2011 5:18 PM

SAP Support Portal - How to add my SAP xMII license in this enviromment?

Hi All,
The correct way to get support from SAP is in the SAP Support Portal (http://service.sap.com/support). I can serch SAP Notes, tutorials, help guides, and a lot of things with my SAP Personal ID.
To leave Messanges (SAP Support Portal->Problem Solving->Customer Messanges), I need a System in my profile, but when I try to put him, there are no options, only for "tradicionals" SAP Systems.
I call the Suppor Call Center in Brazil, but none know how to help me.
What I have to do? What is the correct way to leave messages about our problems and problems from our customers?
Thanks for any help...
Vinicius
Konitech/Neoris - Brasil

Hello Vinicius,
You need to get the guys in Exton to help you with this. We developed a workaround for the Support System - since you don't actually register an xMII license it works a little differently. Give the guys in Exton a call and they should be able to help.
Thanks,
Joe Montagna

Remote connections in SAP support portal time out

Hello, we are having a problem opening connections to our systems in the support portal and would appreciate any help and direction. This is probably a problem with our SAPRouter or firewall configuration but have been unable to identify where that problem is, and we are working closely with our network folks to try to correct. We are able to download OSS notes through SNOTE and all of the RFC's work correctly but we can't seem to keep a connection open to allow SAP support to login to our systems. The connection appears to open for about three minutes but then gives the error "Host did not respond 1-9 times" then the connection shows cancelled after about 18min. We have had a high priority incident open with SAP for the last couple of weeks but haven't got much response from them. SAP has the IP addresses of our SAPRouter and VPN correct and the routestring is correct.
SAPRouter = 216.253.195.169
VPN = 216.253.195.170
Routestring = /H/colo-sap-router.insummit.com/S/3299
We are able to ping SAP(194.117.106.129) from the saprouter server successfully. A few things I have read indicate that a simple test is that you should be able to telnet to SAP(ip above) on the configured port, 3299 but this we are not able to do and we've told this to SAP, we can telnet to port 21 but not 3299.
SAPRouter is on a Windows 2008 server OS using VPN. Attached is our saprouttab file.
Also attached is a trace.out file, and dev_rout file.
Here are the firewall ACLs:
access-list Outside extended permit ip host 216.253.195.169 host 147.204.100.142
access-list Outside extended permit ip host 147.204.2.5 host 216.253.195.169
access-list Outside extended permit ip host 216.169.212.169 host 147.204.100.142
access-list Outside extended permit ip host 194.117.106.129 any
access-list Outside extended permit ip any host 194.117.106.129
access-list Outside extended permit ip host 194.117.106.128 any
access-list Outside extended permit ip host 216.253.195.169 194.117.106.128 255.255.255.252
access-list Outside extended permit ip host 194.117.106.128 host 216.253.195.169
access-list Outside extended permit ip 194.117.106.128 255.255.255.252 host 216.253.195.169
access-list Outside extended permit ip host 194.117.106.129 host 216.253.195.169
access-list Outside extended permit ip host 216.169.212.169 194.117.106.128 255.255.255.252
Here are the routes:
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway      Interface Metric
          0.0.0.0          0.0.0.0        10.5.0.1      10.5.0.222    266
        10.5.0.0    255.255.255.0        On-link        10.5.0.222    266
      10.5.0.222 255.255.255.255        On-link        10.5.0.222    266
      10.5.0.255 255.255.255.255        On-link        10.5.0.222    266
        127.0.0.0        255.0.0.0        On-link        127.0.0.1    306
        127.0.0.1 255.255.255.255        On-link        127.0.0.1    306
127.255.255.255 255.255.255.255        On-link        127.0.0.1    306
194.117.106.128 255.255.255.252 216.253.195.170 216.253.195.169    21
216.253.195.168 255.255.255.248        On-link 216.253.195.169    276
216.253.195.169 255.255.255.255        On-link 216.253.195.169    276
216.253.195.175 255.255.255.255        On-link 216.253.195.169    276
        224.0.0.0        240.0.0.0        On-link        127.0.0.1    306
        224.0.0.0        240.0.0.0        On-link        10.5.0.222    266
        224.0.0.0        240.0.0.0        On-link 216.253.195.169    276
255.255.255.255 255.255.255.255        On-link        127.0.0.1    306
255.255.255.255 255.255.255.255        On-link        10.5.0.222    266
255.255.255.255 255.255.255.255        On-link 216.253.195.169    276
===========================================================================
Persistent Routes:
Network Address          Netmask Gateway Address Metric
194.117.106.128 255.255.255.252 216.253.195.170      1
          0.0.0.0          0.0.0.0        10.5.0.1 Default
And here is the VPN tunnel info:
6 IKE Peer: 194.39.131.167
    Type    : L2L            Role    : initiator
    Rekey : no              State : MM_ACTIVE
show ipsec sa peer 194.39.131.167
peer address: 194.39.131.167
    Crypto map tag: cryptomap1, seq num: 15, local addr: 216.253.195.170
      access-list encrypt_123_to_SAP extended permit ip host 216.253.195.169 194.117.106.128 255.255.255.252
      local ident (addr/mask/prot/port): (216.253.195.169/255.255.255.255/0/0)
      remote ident (addr/mask/prot/port): (194.117.106.128/255.255.255.252/0/0)
      current_peer: 194.39.131.167
      #pkts encaps: 459156, #pkts encrypt: 459156, #pkts digest: 459156
      #pkts decaps: 65825, #pkts decrypt: 65825, #pkts verify: 65825
      #pkts compressed: 0, #pkts decompressed: 0
      #pkts not compressed: 459156, #pkts comp failed: 0, #pkts decomp failed: 0
      #pre-frag successes: 0, #pre-frag failures: 0, #fragments created: 0
      #PMTUs sent: 0, #PMTUs rcvd: 0, #decapsulated frgs needing reassembly: 0
      #send errors: 0, #recv errors: 0
      local crypto endpt.: 216.253.195.170, remote crypto endpt.: 194.39.131.167
      path mtu 1500, ipsec overhead 58, media mtu 1500
      current outbound spi: 90CB4EA0
      current inbound spi : 769BBB0D
    inbound esp sas:
      spi: 0x769BBB0D (1989917453)
        transform: esp-3des esp-md5-hmac no compression
        in use settings ={L2L, Tunnel, }
        slot: 0, conn_id: 20480, crypto-map: cryptomap1
        sa timing: remaining key lifetime (kB/sec): (4373965/4063)
        IV size: 8 bytes
        replay detection support: Y
        Anti replay bitmap:
          0xFFFFFFFF 0xFFFFFFFF
    outbound esp sas:
      spi: 0x90CB4EA0 (2429243040)
        transform: esp-3des esp-md5-hmac no compression
        in use settings ={L2L, Tunnel, }
        slot: 0, conn_id: 20480, crypto-map: cryptomap1
        sa timing: remaining key lifetime (kB/sec): (4373954/4063)
        IV size: 8 bytes
        replay detection support: Y
        Anti replay bitmap:
          0x00000000 0x00000001
Again, any help and suggestions is greatly appreciated.
Thanks,
Brent

HI Brent ,
I see your problem is critical !!!!
But you can have a net viewer session with SAP .
Its simple and effective way of analysing issue in run time .
SAP SMP Netviewer Instructions DE - YouTube
Netviewer
Please check above Links
Regards,
Abhishek

Public users accessing SAP Netweaver Portal

Hi,
We are developing custom web application to be put into SAP Netweaver Portal because we want SAP Netweaver Portal to be our companywide standard platform for web-based application. These web application will be accessed by public users. How this affects SAP Netweaver Portal licensing because public users will access our SAP Netweaver Portal? Thank you.
Rgds,
Hapizorr Rozi Alias

Hi,
I am actually not sure about the general practice here. Since NetWeaver is a single license and it include external facing portal I would almost believe it is included.
I know there are some license rules with Oracle on public internet sites, might be that this is affected to.
But, check with you SAP sales contact.

SAP Support Portal

Hi,
I wasn't sure where to ask this question but is the SAP OSS support server down, can anyone else access it, I know I can't?
Thanks

There is now an official message :
SAP Service Marketplace currently not available
System not available
Dear Customers,
Please be informed that ths SAP Service Marketplace is currently experiencing an issue affecting availability. We are already working with highest priority on it to solve this situation.
Please try again in a few minutes.
In urgent cases like Prio 1 messages please contact the CIC directly:

Unable to access Adobe support

I have a laptop on which I have installed CS5
The machine has died.
I have tried to follow the support trail through the web pages and having got to the "I cannot access my previous computer" when I click on 'contact us' I get taken back to the opening page.
How to I contact web chat?

Hey jeand63612291,
We are really sorry for the inconvenience that has caused to you.
Could you please let us know what version of OS are you working on.
If possible, share the screenshot of the error message that appears on your screen.
What all workarounds have you followed till now?
For an issue where you are unable to start a trial version, please refer the KB doc link mentioned below:
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Hope to hear from you.
Regards,
Anubha

Unable to access telephone support

The telephone goes dead when transfering

Hi Conversion,
Earlier we were facing technical issues in our phone lines. But Now Phone support is up and running.
Please see the Adobe Support info ( Chat and Phone ) in the below mentioned link
http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Eshant

Access SAP Portal on iPad

Hi,
We have a requirement to access SAP Netweaver Portal on iPad.
I would like to know whether it is possible to access Netweaver portal on iPad? Are there any settings, as we do for SAPGUI for HTML.
Any information would be very helpfull.
Regards,
Ashish

Hi,
SAP GUI for HTML is only for Internet Explorer.
So Safari doesn't work fine.
I use free Browser App iLunascape which you can choose IE engine from many kind of engines.
I am not heavy user but It works well as far as I can see.
Thanks,

View my saprouter config from SAP support web portal ?

Hello,
We're planning to change our saprouter IP address, and I just thinking - is it possible to view current registered saprouter config (IP address and etc) using SAP support web portal ? I mean to view it changes after SAP receives saprouter network config change message.
Or it's just secure info not available on SAP support portal ?
thanks
Vilius

If you go to the SAP Support Portal -> Data Administration and edit any of the system you'll be able to see and choose between the registered SAP Routers and it will show the IP Address and other details
Regards
Juan

Can anyone help to download a little file from support portal!!!

HI all!
please help me!
I have Netweaver SR3 + PI, i need to import fie (xi content in Integration Builder) for solving tasks////
i have an access to support portal, but this file (SAPBASIS70018_0-20000888.ZIP) can download only by SolMan, a don't have it,........
Anybody if have this file or can download it,please help me
the path:// service.sap.com/swdc -> Download -> Support Packages and Patches -> Entry by Application Group -> SAP Content -> ESR Content (XI Content) ->
This file SAPBASIS70017_0-20000888.ZIP or SAPBASIS70018_0-20000888.ZIP

I opened my e-mail adresss/
i need XI CONTENT SAP_BASIS 7.00 for SAP Netweaver SR3
Artyom Suchkov
thanks.

Unable To Access SAP Support Portal

Similar Messages

Maybe you are looking for