Unable to access tools in PS CS6...Help!!

In Photoshop CS6, when I open the program, I am unable to access the tools.  I will not allow me to change from the hand tool.  Cannot zoom, cannot move with the hand icon that pops up.  I have restarted the program many times.  Using a Macbook Pro, 10.7.5

Then I would reset the preferences.  Start PS and immediatly hold down the cmd option and shift keys.  If fast enough you will get a reset window.

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