Unable to activate Ipad - Diagonistic test result is below
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 5720
iTunes 11.0.0.163
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0018B9980A962A38
Current user is not an administrator.
The current local date and time is 2012-12-05 18:05:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {7FC1D0C6-2C1F-4CC6-BAB6-86C69BD3ACE4}
Description: Anchorfree HSS Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {60C7C284-3C85-4581-B68B-50D320FD3A53}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {B469CA06-D3CE-40B8-861A-ED0BD8250B3D}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {133B6B4F-2EA3-4030-864A-024ED941668F}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {6D87DF6A-7FDD-4F55-8261-B63855F76B34}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {F4B0C721-2E60-41AA-B3C8-4FDECCDCDACD}
Description: Intel(R) Centrino(R) Wireless-N 2230
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Dec 05 16:33:32 2012
Lease Expires: Thu Dec 06 16:33:32 2012
DNS Servers: 192.168.1.1
Adapter Name: {74F542E2-947A-49D3-99EA-59577DA168AB}
Description: VMware Virtual Ethernet Adapter for VMnet1
IP Address: 192.168.59.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {DB1DE732-8210-45A3-A98E-7535407D5BE7}
Description: VMware Virtual Ethernet Adapter for VMnet8
IP Address: 192.168.153.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-12-05 18:04:15.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: TSSTcorp DVD+-RW SN-208BB, Rev D300
Drive is empty.
**** Device Connectivity Tests ****
iPodService 11.0.0.163 (x64) is currently running.
iTunesHelper 11.0.0.163 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Disabling all services using msconfig command in run solved the problem.
Using the link below
http://www.apple.com/support/ipad/assistant/itunes/#section_7
Thanks alot
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Here is the diagnostic test result:
Microsoft Windows 7 Business Edition (Build 7600)
HP-Pavilion GC676AA-ABA m8150n
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number ECBC09B56D49EBBB
Current user is not an administrator.
The current local date and time is 2010-01-30 15:14:02.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 1f7f9cc788585092f8a4d0207622ff5d
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {87E5ED95-1C2D-4E08-B471-2D2CAE68D47A}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {EB040ABD-6DE1-4A0A-90EB-6B94ECB7CF48}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {822D4B32-268D-4D10-9127-FC7AF814ABA3}
Description: USB Wireless 802.11 b/g Adaptor
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {FBB54D1F-6C23-41DD-957F-C801A6EB801B}
Description: Intel(R) 82566DC Gigabit Network Connection
IP Address: 192.168.254.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.254.254
DHCP Enabled: Yes
DHCP Server: 192.168.254.254
Lease Obtained: Sat Jan 30 14:43:12 2010
Lease Expires: Sat Jan 30 14:43:11 2010
DNS Servers: 192.168.254.254
192.168.254.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-30 15:12:04.I finally managed to fix this problem by removing groups of songs from my library until Genius successfully started. I started removing artists beginning with A and by the time I got down to D Genius started to work. This made me think that it was related to a specific song. However, I gradually added all of the tracks back in to my library and Genius continued to update OK!! I now have all of the same songs in the library and Genius is working fine. I have over 12000 songs in my library so it may be a bug related to the number of tracks. The downside to removing the tracks (but keeping the files) is that you lose the playcount and you have to add them to your playlists again.
Hope this helps.
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