Unable to activate my iPhone 5

I received my iPhone 5 in the mail today and I'm unable to activate the device. When I walk through the setup and I get to the activate screen, there is a different phone number that is displayed and it's not a number on my account. I've also attempted activation with iTunes and still will not work, anyone have any ideas?
I've spoken with support and had my case escalated but no help as of yet. Anyone have any ideas?

Nope
it did happened to me last year.
I spoke with Customer Service and they let me speak with the one who actually send me a new phone with the package that i can also return the wrong one.
It is from China and some hardworking worker makes a mistake.

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