Unable to activate my previously working CS6 suite after hard drive crash

I had a recent hard drive crash, obviously with no chance to deactivate CS6. So now with a fresh installation, I cannot activate the suite.
Is there a way to deactivate the key registered to my previous PC installation?

To deactivate an inaccessible installation you need to contact Adobe Support thru chat and ask them to reset your activations.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

Preserve previous homepage after hard drive crash

My hard drive crashed and due to various major issues with the hard drive, much of my data was not backed up as it said it was...so...
is there a way to preserve my previous iweb site so that when you type in the general web.mac.com/username it will still automatically reroute you to the old site rather than whatever new site i make on iweb now?

yes, a few times. the number of authorised computers decreases and increases from zero to one and vice versa accordingly. yet I am still being told that it cannot sync.

Reinstalling Creative Suite 6 after hard drive crash

I installed CS6 from disc on an external drive attached to my MacBook. (MacBook runs Snow Leopard, external drive Mountain Lion).
The external drive has just failed - will not mount.
I have a replacement hard drive attached to the MacBook on which I can install CS6 - but will this count as a second activation? I can't deactivate the previous installation because the drive is dead ... and eventually when I get the new MacPro I want to have CS6 on that.
Please advise!

I recently had a total hard drive failure as well. my copy of CS6 Production Premium was lost. Since the HDD failure was unexpected I could not deactivate my copy of CS6 before it was rendered irretrievable.
Would it be possible to reset my activation count as well so that I won't lose the option of moving it to a new machine in the future?
Thanks in advance for any and all help.
Scott Callison

I just installed a new Hard drive in my MAC I can not use my Adobe product now. Says its not compatable with my software. But it was working fine before my hard drive crash

I can not uninstall the software either, I already tried that. When I click on the "add or remove" software, it automaticly thinks I'm trying to install it and says I cant install??

Thanks again kglad. I have walked through several of these and no results. When I launch InDesign in gives me the "Licensing has stopped working" But that is the only program. The rest tell me I may need to uninstall and reinstall the programs. They wont even try to start up. I believe the problem started when I tried to use the CC Cleaner tool. I believe it deleted something. It now gives me an error message:
The alias “Add or Remove Adobe Creative Suite 3 Design Premium” can’t be opened because the original item can’t be found.
When I try to open the Add or remove Adobe Creative Suite. So now at this point it seems I cant even "Uninstall" my software? Is that right? Sorry I'm pretty dumb with the whole computer thing really
Thanks again

My hard drive crashed and I need to reload my CS6 software. Where can I find a download link?

My hard drive crashed on my desktop. I need to reload my CS6 software. Where can I find a download link? I use to be able to download it at work . . . I work at FedEx Office.
Thanks,
Audrey

You can download the trial from the Adobe site https://www.adobe.com/products/cs6.html and activate it with your serial number.
Alternatively you can download it directly (without any download manager) from http://prodesigntools.com/adobe-cs6-direct-download-links.html - make sure you follow the Very Important Instructions before proceeding to the download.

My hard drive crashed and I now have a new one installed. I have lost my purchased Adobe Creative Suite 6 Design Standard MAC OS. I have the reciept and product; can I reinstall it into the computer?

My hard drive crashed and I now have a new one installed. I have lost my purchased Adobe Creative Suite 6 Design Standard MAC OS. I have the receipt and product; can I reinstall it into the computer?

Download CS6 products
Mylenium

I recently had a hard drive crash and had to reinstall PS. Now it doesn't work right.

I recently had a hard drive crash. I replaced the C: drive with a solid state and now have 3 internal HDs. C: for the OS (Windows 7), D: for data and P: for program installation. Because I replaced the C: drive, I had to re-install all my programs. Now, PhotoShop will not let me place text, inserting the text tool causes the program to stop responding. In InDesign, if I try to place a MS Word document, it acts as if I never did that action and I can't get it placed.
I can copy and paste, but doing so makes the formatting get left behind. I suspect it may not have installed correctly. I've used Adobe products since 1991 and never had this happen before. I even used Aldus PageMaker before the Suites were available. Can anyone help? Is it a reinstallation issue?
I use PhotoTools from OnOne and if I uninstall it to reinstall CS4, I'm afraid it will no longer honor my product key.
I will not give up until this work like it used to. I'm too old to upgrade.

The faulty HD was replaced with a solid state one and that works fine. The fan that caused the errors on the old HD was removed. The system is probably not an issue since I had to reinstall my Windows 7 and it was the only thing installed on the C: drive. I have another drive that I run programs from and one other that I use only for data. Plus a backup drive. The BIOS was reset. The only remaining problems I have are trying to find the software for the web cam driver and I think I will just download it again and my problem with PhotoShop and InDesign. Those two are the sticky ones,I depend on those programs. They work, even my PhotoTools plugin works. The only problems seem to be using the type tool in PS and placing MS Word documents (.docs and .docxs) I think the program must not have installed correctly but I'm afraid if I reinstall it, it might be worse and then I might have to reinstall PhotoTools. That would require calling the company again because when I reinstalled it the last time, it said that it couldn't accept the product #, it had been used before. Yeah, by me. I called them and they gave me a new number, but I don't know if they will be happy if I do that again. So, my best bet is to see if I can fix those two functions. Thank you for your response. let me know if you have anything to add. I appreciate your time.

Unable to De-Authorize Computer due to Hard Drive Crash. Getting now Maximum Activations Exceeded

I purchased an iMac at BestBuy, installed my Adobe Cloud Subscription (secondary license, the primary is activated on my iMac at work) onto it and used it for a week. The hard drive crashed and I went back to BestBuy and had them replace the iMac with the same model.
I was obviously unable to de-authorize the returned iMac and on the new one I get the message: Maximum Activations Exceeded ...
Why isn't there an easier way to de-authorize computers.
I went to the chat and they gave me the tech support number which happens to be available only from Mo-Fr. I am pretty much unable to do any work from home over the weekend.
Is there any solution to this problem I am not aware of?

Nope, you need to call and have all your info ready. They are pretty sticky about confirming it's you. Once they confirm it's you they will change it. Easy Peasy. I have had to do it a couple of times over the years.

Plerase can someone tell me why I cannot reinstall my upgrade from lightroom 4 (lightroom 3 installed off disc with serial no) my hard drive crashed, and I am trying to get lightroom 3; 4 and 5 back on so that I can link my catalogues and continue work. I

Please can someone tell me why I cannot reinstall my upgrade from lightroom 4 (lightroom 3 installed off disc with serial no) my hard drive crashed, and I am trying to get lightroom 3; 4 and 5 back on so that I can link my catalogues and continue work. I cannot install lightroom 5 until the upgrades from 4 are on the pc, (lightroom 3 installed off disc but 4 is a copy of the upgrade download I got when I bought it) These serial no's are legit and are registered under my account with adobe, but it still gives me the Big Red Cross when I put my serial no in! Please can someone help. I am at a loss. Thx Heidi

BrightBluephotograph wrote:
I cannot install lightroom 5 until the upgrades from 4 are on the pc,
You don't need to have Lightroom 3 and 4 installed on your computer to install Lightroom 5. Just install Lightroom 5 and input your serial number for 3 in the previous version box and your serial number for 5 in the upgrade box.

Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

It is not clear if you understand what that message is indicating. It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade. This could be CS5, CS4, etc.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

I get the question mark in the folder on start up, but if i connect the same hard drive via usb it works fine is the hard drive faulty?

but if i connect the same hard drive via usb it works fine is the hard drive faulty?

It sort of sounds like a startup disk issue. Have you tried starting up holding down the "Option" key? This should generally give you the option of which drive you want to boot from after a few seconds. Sometimes, especially if you had previously booted from an external drive (and it sounds as if you have) they system wants to continue booting from that drive. If it can't find it, it just sort of hangs there. Try holding down the "Option" key and see if your internal drive is shown as an option. If it is, select it. If you manage to get into the OS, go to System Preferences / Startup Disk and select the correct drive (even if there is only one drive shown, you should still select it).

My hard drive crashed on my macbook pro and I had a new one installed and they were unable to get my pictures off of it. Is there anyone who could help? I'm going to lose all my memories of my kids! I got my old hard drive

My hard drive crashed on my macbook pro so i had a new one installed and they couldn't get my pictures off. I dont want to lose all my memories! They gave me back my old hard drive. Is there anyone that could help me?

I think how you understand the value of having backups. All you can do is:
General File Recovery
If you stop using the drive it's possible to recover deleted files that have not been overwritten by using recovery software such as MAC Data Recovery, Data Rescue II, File Salvage or TechTool Pro. Each of the preceding come on bootable CDs to enable usage without risk of writing more data to the hard drive. Two free alternatives are Disk Drill and TestDisk. Look for them and demos at MacUpdate or CNET Downloads. Recovery software usually provide trial versions that enable you to determine if the software would help before actually paying for it. Beyond this or if the drive has completely failed, then you would need to send the drive to a recovery service which is very expensive.
The longer the hard drive remains in use and data are written to it, the greater the risk your deleted files will be overwritten.
Also visit The XLab FAQs and read the FAQ on Data Recovery.
You will need an external enclosure for the old drive so you can connect it to the computer in order to try the recovery software before you buy it. But if they don't work then you will need to send the drive to a recovery service such as Drive Savers.

My hard-drive crashed, I own lightroom 5, where can I download it again t re install it. The ADOBE email I had has links that no longer work (thanks for that). Running Windows 7 Home Premium

My hard-drive crashed, I own Lightroom 5, where can I download it again t re install it. The ADOBE email I had has links that no longer work (thanks for that). Running Windows 7 Home Premium

Hello Andrea,
did you try this: http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom&promoid&promoid=DT EML
What concerns your eMail you should talk to Adobe, please have a look there: http://helpx.adobe.com/de/contact.html by clicking throug their questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Does Time Capsule works as a External Hard Drive?

Does Time Capsule works as a External Hard Drive?

The Time Capsule works as a network drive.
An external drive connects to your Mac using either the USB or FireWire ports.
If your real question is to ask whether you can store other data on the Time Capsule drive....you can.

Hard drive crashed, saved programs on external hard drive, reinstalling and having issues getting programs to work. What should I do?

I have a Mac and purchased a student edition of CS6 before you had to subscribe. My hard drive crashed and I was able to reinstall the programs, but there is an error. Does anyone know how to contact support or how to fix the problem?

cjb1990 wrote:
Does anyone know how to contact support
Start from here: Contact Customer Care.

Unable to activate my previously working CS6 suite after hard drive crash

Similar Messages

Maybe you are looking for