Unable to activate new phone on my prepaid account

I have a replacement phone to add to my existing prepaid account. I followed the directions via the phone number to activate it online. However, I get a message "My Verizon is temporarily unavailable as we work to improve our system to serve you better. We apologize, please try again later". I have been trying this for several hours. There was no Live help available for prepaid customers. So I contacted Live help via the sales page (knew they'd be there). They sent me to prepaid customer service (supposedly), but after waiting online for 5 minutes, I was informed by that rep that she could not access a prepaid account and gave me a second phone number to try. I asked if this would connect me with a person and she said yes. However, it sent me to an automated message that gave me 2 choices- go back to main menu or hang up! So, I dialed the 3rd phone number- provided in my phone's manual. Entered my current number, phone MEI & SIM numbers and it automated response says that it was sending me to a customer service rep- then I get a message that I was disconnected and needed to redial that number- which I didn't have! Worst most ineffective, fraudulent service I have ever encountered. I have funds sitting in my prepaid account being held by Verizon and cannot activate the new phone with my existing number. How do I activate this phone? If my only option is going to a service center- then Verizon should be telling existing customers that instead of deliberately giving out the wrong information.

It doesn't. I was able to load in phone information(MEI/ SIM) and the prompt said it was sending me to a customer service rep, but it disconnected and I only got a message saying to redial that number (that I was robo- forwarded to).
I have attempted online, live chat, called *611, *22898, 555-294-6804, 866-893-7723, and 877-777-5759. Nothing works. Will head to verizon center and have them clear phone so I can return. Will probably switch to a new carrier and another new phone.

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Unable to activate new phone on my prepaid account

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