Unable to activate Photoshop CS

I had my operating system upgraded and had to re-install Photoshop CS.  Now I can't activate the Photoshop CS.  I have tried on line, it won't connect, telephone didn't work either because Ihave 24 numbers in the serial number and it said this is the wrong amount of numbers, tried e-mailing and got directed to chat.
I need to use this program bult can't if it won't activate.  How do I activate it. 

Hopefully this post will help:
The gist of it is you need to download photoshop cs2 from the links provided to replace your photoshop cs
as you won't be able to activate your photoshop cs version.
http://forums.adobe.com/thread/1195856

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