Unable to activate photoshop CS5 update with qualifying product

I have entered the serial code of a qualifying creative suite CS2 to update to photoshop CS5, the serial number is not accepted and I cannot proceed. what should I do?

Here's the problem: You can't use a suite serial to upgrade to a standalone product. Check the help doc to contact Adobe.
Upgrade, upsell paths | Creative Suite 6 | Single-user products
Gene

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Using Adobe Photoshop CS5 Extended with MacBook Pro Retina

I intend to buy the new MacBook Pro with retina display. Does anyone know if I will be able to use Photoshop CS5 Extended with it? I could upgrade to CS6 but it seems an unnecessary cost given that I am still quite happy with CS5.

CS5 does not offer Retina quality display - in fact, it looks awful. The current version of CS6 was updated to work with Retina display models (you'll need to check with Adobe to see what the current version of CS6 is... I know they haven't 'abandoned' it, but I subscribe to CC so I'm on CC 2014).
Good luck,
Clinton

We are unable to activate your CS5.5 Design Premium

Hello,
I'm unable to activate my CS5.5 product and getting the error as "We are unable to activate your CS5.5 Design Premium" and later it says Please connect to Internet. I tried all the possible steps mentioned in this forum and also followed the steps mentioned under this below document:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
I'm in Home netwok, firewall is disabled, no anti-virus.
Creating a new Admin account is the only option?
System Info: Mac OSX 10.5.8 core 2 duo
My serial key is correct.
Any further suggestions?? Please help!
Thank you.

Hello,
I too had the same issue and tried all the steps mentioned in the above document. But it failed. I contacted my IT guy who informed that there is no firewall enabled in the modem. I'm using a home pc.
Lately, I contacted your support team who performed the same steps again and did not resolve the issue. Finally one guy said do something called selective startup on my Windows 7. I'm uneasy with this. He said that it is a part of their troubleshooting steps and can enable them back. I said okay and did it which did not resolve this issue. At last he said to create a new admin account!!! I was not at all satisfied with this resolution but yes I did and it did work! But I'm greatly confused. What could have been the issue? I don't want to create a new account everytime I face this issue. So any possible reasons other than which are mentioned in the document?
TY!
Mr. Lowell

Photoshop CS5 update (12.0.1) now available

We posted additional details on John Nack's blog:
http://blogs.adobe.com/jnack/2010/06/photoshop-cs5-update-12-0-1-now-available.html
Specific to this crowd, there are some fixes to AppleScript support in the update.

Is there an "official" response for this yet? I am also experiencing problems with scripting on
Win 7 64bit (even using CreateObject instead of COM references in project). Am wondering (
and hoping) this is all related.

Unable to Install Photoshop CS5 on Windows 8

I'm unable to install Photoshop CS5 on Windows 8. A copy of the installation log is listed below. The first time I tried installing, I had Norton 360 enabled, right-clicked the DVD-ROM drive and selected to execute the installer. It failed at about 5%. Then, I uninstalled Photoshop CS5 and uninstalled Adobe AIR, disabled Norton 360, ran the Creative Suite Cleanup Tool, and then rebooted back into Safe Mode. This time, I browsed the DVD-ROM drive, right-clicked on the set-up.exe file and selected Run As Administrator. Same thing as before. It failed at 5%. Does anyone have any suggestions? Thanks.
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 60 error(s), 56 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_US: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - Adobe Photoshop CS5 English Language Pack_x64_AdobePhotoshop12-en_US_x64: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Photoshop Camera Raw (64 bit): Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
ERROR: - Adobe Photoshop CS5 English Language Pack_AdobePhotoshop12-en_US: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Player for Embedding x64: Install failed
ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - AdobeCMaps x64 CS5: Install failed
ERROR: - AdobeTypeSupport x64 CS5: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed

Try http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Is Photoshop CS5 compatible with the new Adobe Camera RAW 8.6?

Is Photoshop CS5 compatible with the new Adobe Camera RAW 8.6?
I am using the new Nikon D810. Adobe Camera RAW has this new camera included. But I cannot open the NEF files in Photoshop CS5

NO

Is adobe photoshop CS5 compatible with Mountian Lion on the 2013 iMac?

Is adobe photoshop CS5 compatible with Mountian Lion and Maverick on the 2013 iMac?

Hello, I run it at home without problem. In fact, even the next version of OS X works ok: http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html

Is Photoshop CS5 compatible with Windows 8?

My computer died and I have to buy a new one which will probably come with Windows 8. Is Photoshop CS5 compatible with Windows 8? I can't seem to find a straight answer.

It is not officially supported as the OS was not available with CS5 was written. It will work on it however.
From what I have read Win 8 is a step down from Win 7 from a purely operational view. It also has an annoying problem with the screen blinking with many of the video cards. So see if you really like the features of Win8 before committing. Win7 should still be available but you would have to make it a special request.

Will photoshop CS5 work with Lion

I need to get a new photoshop, mine is out of date. Will Photoshop CS5 work with OS 10.7.2? Adobe doesn't include 10.7.2 in their tech specs.

I have it and it runs fine on Lion.

Currently using Photoshop CS5, but with a replacement computer and upgrade to Yosemite, keep being told I need to install the legacy Java 6. Currently, Photoshop won't even open. I absolutely do not want to subscribe, don't want to mess with the cloud, ju

Currently using Photoshop CS5, but with a replacement computer and upgrade to Yosemite, keep being told I need to install the legacy Java 6. Currently, Photoshop won't even open. I absolutely do not want to subscribe, don't want to mess with the cloud, just want to buy an upgrade to something that will run for a while longer. I don't care about Lightroom, Bridge, Illustrator, etc.; most of those I've deleted over the years. But I do use Photoshop - or would if it would still run. What options do I have?

This is the java you need for photoshop cs5 to work on mac os x 10.10 Yosemite
https://support.apple.com/kb/DL1572?locale=en_US
It's also possible you may have to reinstall photoshop cs5 even after installing the above java, because sometimes the upgrade to mac os x 10.10 messes up the photoshop cs5 installation.
You can download photoshop cs5 from here if you don't already have the install media.
https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

Unable to Install Photoshop CS5

I am attempting to install Adobe Photoshop CS5 (apart of the Adobe CS5 Web Premium edition) on my Mac. After downloading "CS5 Web Premium" from http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html, I was able to successfully install Illustrator, but every time I install Photoshop, everything but the application itself installs. I have reinstalled the installer 3 times, and am still unable to get Photoshop CS5 installed.

I am currently running on Mac OS X 10.9.5. Like I said in the original post, the software installs, so there is no error messages, but it does not install the Photoshop application itself.
I have pasted the install log for Adobe CS5 Web Premium here: http://pastebin.com/eWJaZnt3
Thanks!

How do I activate Photoshop CS5 once I have installed it?

How do I activate Photoshop CS5 once I have installed?

If it is not prompting you to activate it then check to see if there is an option to activate under the Help link in the main menubar.

Help with Photoshop CS5 update?

I operate in Windows 7. Have been unsuccessful in updating. I keep getting error message serial number is not eligible. Can't understand the instructions on the page that lists this as a common problem. Please help.

This is what I see using that link I posted
Read before you download a CS5 product
You need your CS5 serial number to complete the installation. Need help finding your serial number?
Sign in to My Adobe to find serial numbers for registered products.
Or, see Find a serial number.
Make sure that your system meets the requirements for Creative Suite 5 products.
Having trouble? Get help from our community experts.
Download a CS5 product
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Photoshop CS5 update doesn't fix artifact problem in the menu bar !

Hi to all,
I've installed the new update (december 7) recommended by Adobe, but that doesn't fix the Artifact problems in the menu bar !!!
More, with my Windows 7 Pro (French language), Photoshop CS5 video pilot create artifacts in the menu bar in several situations.
With Windows classic Theme chosen, theme management disabled:
1. Opening a photo and applying a filter (especially Noise Reduction).
2. Opening a photo and changing some preferences.
3. Opening a photo with Windows 7 File Explorer working cause the pilot to crash with a black screen, ans followed by a message saying that Win 7 has recovered the video pilot.
To suppress most of the problems, I need to Activate "Themes" and choose an Aero theme or the Basic Theme.
I also need to activate some items that slow the PC !
Very strange !
Could someone help, me please ?
Have a Nice Day.
Thierry

Yes, I've an Asus ENGT220/G/DI/1GD3, tried Windows default pilot, 2009 Asus pilot "nv19045_Win7Vista64.zip", and 2010 latest version "nv25919_Win7Vista64.zip", no change !
More, I've exchanged the video car by a "monster" ENGTX465 with it's driver, NO CHANGE !
So what to do ?!
Help, please !

Unable to Launch Photoshop CS5 (64-bit), Related to Adobe Application Manager

i am at my wits end. any help provided will be greatly appreciated.
i installed photoshop cs5 (i run windows 7 64-bit) normally after uninstalling my cs4 normally (no clean installation or whatnot) and this time i chose to exclude the 32 bit version since i wouldn't require it.
upon installation i try to launch the programme and it says that the Adobe Application Manager is required to start it, so i do a quick google and i download the Application Manager. now here's the problem.
when i try to launch the installation for the app manager all i get is a loading bar with installation initializing. this bar goes to completion but after that it just shuts on me and nothing else happens.
i have tried:
1) restarting (obviously)
2) extracting the installer to a different location
3) trying to run the clean installation procedure, but this results in further problems:
the clean install package came with instructions to install a installer cleanup utility provided by windows which is no longer being provided because of certain risks. having found that program somewhere else on the internet anyway i start it up and it gives me an error saying it can't find msizap.exe and fails to install anyway. i hence end up not having used the cleanup system at all.
solutions to either problem, the former especially will be greatly appreciated.
thanks in advance.
edit: reinstalling both 32 and 64 bit editions together results in 32 bit working and 64 bit still requiring the application manager. for the life of me i don't see why one requires it and the other doesn't.

I understand that you did not choose to put Photoshop 32 bit in C:, it just went there on its own.
function(){return A.apply(null,[this].concat($A(arguments)))}
zadragon wrote:
to optimise windows i have it installed to a small partition (this is my C:) and leave the remaining large portion (D:) for installs of all software.
Adobe software is known to work better when installed on C:. I think you may be experiencing that first-hand here.
Why have you partitioned your system this way? I'm curious, what do you believe you have optimized by doing this? In my experience, partitioning your system as you have done will net you more problems than performance. Even outside of applications you install, Windows itself will continue to expand over time (search for winsxs, for example, and of course there are Windows Updates and Service Packs).
I could see perhaps using a single super-fast limited C: physical drive, with programs and other files on another physical drive with a separate controller, improving performance - but I don't believe there's any way a drive that's been partitioned as you have described is going to help performance. And you should know that Microsoft has done many things (e.g., SuperFetch) to optimize performance when set up in a more typical fashion (on one big C: partition).
-Noel

Unable to activate photoshop CS5 update with qualifying product

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