Unable to activate PSE12: incorrect serial number [was:register]

I have tried to register elements12, but the sceen says it is not the right number.

Where did you purchase Elements 12?
Ensure your serial number is correct
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Ensure you are not entering a redemption code
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

Similar Messages

  • PSE11: keep getting incorrect serial number [was:Question?]

    I'm a new user of Photoshop Elements 11.  I purchased it on Amazon and I have the disk.  I'm trying to load it on my new desktop but during installation it asks for serial number.  I enter the serial key and it tells me it is incorrect.  I've also tried all the numbers on the box.  I did load on my laptop but I'm not using it anymore, can I not download on my desktop?

    Have a look through https://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Severa years ago I purchased online Adobe Creative Suite, I recently had to change computers, and lost the program, when i attempted to restore from a cd i received a notice that my serial number was incorrect??? I paid a lot of money for this program I w

    severa years ago I purchased online Adobe Creative Suite, I recently had to change computers, and lost the program, when i attempted to restore from a cd i received a notice that my serial number was incorrect??? I paid a lot of money for this program I want this corrected.@

    Hi gutturnio,
    Kindly provide the below mentioned details in a "Private Message" so that we can assist you appropriately.
    Product your are trying to install:
    OS version:
    Order #:
    Serial #:
    Email Id on which you have registered the serial number:
    There could also be an issue with the compatibility of the software and operating system you are using.
    Kindly check system requirements:
    CS 6: System requirements | Adobe Creative Suite 6
    System requirements | Photoshop 
    Meanwhile, try:
    Error "The serial number is not valid for this product" | Creative Suite 
    Invalid serial number error
    Thanks,
    Atul Saini

  • Please Help! Error message: Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number.???

    My old PC crashed and died, and I am unable to deactivate the licence of Photoshop Elements 7.
    I re-installed Photoshop Elements 7 via a trial download from Adobe website onto my new PC, Windows 8.1 single language.
    My serial number is not accepted.
    Error message: 'Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number'.
    Customer help care is not helpful and keep ending my chat before I get a solution.
    Can someone please help me and let me know how I can rectify this problem!!!

    Thank you Benjamin MItchley.  I reviewed the chat log and I can confirm that they are correct we do not provide installation support for Photoshop Elements 7 due to the age of the software title.  Photoshop Elements 7 also does not support activation so there is no risk that you were unable to deactivate the software on your previous computer.
    I am showing the serial number under your account was provided from an equipment manufacturer.  It is possible there may have been a customized installer for that version.  Have you contacted the computer manufacturer to obtain the installation files for the copy of Photoshop Elements 7 included with your computer?
    Since you did not migrate/transfer over any files it is unlikely there is a software issue preventing the installation.  You can try running the CC Cleaner Tool to ensure that no corrupt licensing files may be preventing the installation process.  You can find details of the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • How on earth do you contact adobe - i lost my serial number before registering my standalone software...the phone service is offshore and not very helpful - the chat (i thought it was realtime) has been slow - if i understand, you need your proof of purch

    how on earth do you contact adobe - i lost my serial number before registering my standalone software...the phone service is offshore and not very helpful - the chat (i thought it was realtime) has been slow - if i understand, you need your proof of purchase and they will issue a serial number

    To help address performance issues the Identi-e web site is currently down for maintenance.  If you are trying to redeem a product code to obtain your serial number for the Student & Teacher edition of our software you will currently be unable to do so. We would recommend installing the software in trial mode for the moment until the maintenance period is complete.

  • Phone replaced, unable to add/register replacement iphone5s - "According to our records, this serial number is registered with to another Apple ID!"

    Hello everyone,
    A month ago, I had several dark pixels on brand new iphone5s, went to shop to have it replaced. Waited 15 days and finally got replacemnt phone, luckly working fine.
    I loaded backup of the previous phone to it, and noticed that each time when i downloaded new application, I would receive notification e-mail with following content:>>
    Your Apple ID, myid@id..., was just used to download MyScript Calculator - Handwriting calculator from the App Store on a computer or device that had not previously been associated with that Apple ID.
    If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
    If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
    Regards,
    Apple
    <<
    I logged in to support site with my id, and noticed I have no device assosiated/registered under my acount. So yeah tried to add serial number of newly received phone, and error was displayed: "According to our records, this serial number is registered with to another Apple ID"
    Grrr.. I just spent waiting for 15 days for replacement phone and now this!!! grrrr
    I cannot open support case, as there are no devices assosiated with my account, any ideas how to proceed on this?
    P.S.
    on Icloud and on iphone "locate my iphone" service is activated and working.

    anthonyrayfromqc wrote:
    i have the same problem.
    Same problem? then you need the same answer
    If you believe the information shown for your product is incorrect, you can submit your proof of purchase online or by fax. Your sales receipt is needed for Apple's 1-year limited warranty and AppleCare Protection Plan validation, so be sure to keep it in a safe place. Apple's 1-year limited warranty is the same whether or not you register.

  • I am trying to reinstall PSE 9 after a computer reformat and I keep getting a message that it is the incorrect serial number for the trial. I bought the program in February of 2011, and I think I've only had it on one computer and that's this one. Windows

    I had to have my computer reformatted in July,  and am just now trying to install PSE9. When I tried to enter the serial number I got a dialog box that stated that this serial number was not valid for the trial. I bought this. According to my profile, I bought in in February 2011. I have only had it on this computer and I have never installed Premier Elements.  Can you help please?  Thank you, Kayt

    Contact Adobe support:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • What do I do if my Logic Studio Serial number was stolen, box and all?

    So, my box for Logic Studio that I've had since 2010 was stolen, as well as my old computer...and external hardrive where the serial number was backed up. Can apple verify it is me via email, social security, anything, or am I just kind of screwed, and can't use the software I paid for?
    Just wondering for a solution, because it has everyhting to do with my lively hood and feeding myself.
    I know that these requests are probably a bane of Apple's, but I am willing to verify my information by whatever means necessary, as I would like to just use the software I have paid for. Is there really no protocol for "everything I owned pertaining to technology got stolen"? Life happens, and so did mine, it was out of my control and I find it fairly unjust that I cannot use anything I used to be able to, now that I finally have a computer again after 2 years.
    Thanks, anything helps I suppose.

    Something that seems to come up time and time again....
    ...is when someone loses their serial number for whatever reason.. the last thing they seem to want to do or try.. is to call Apple
    Whereas, that would be the very first thing I would do...
    Odd huh?

  • I tried to register my macbook air 2013 and it said the serial number was already registered

    I tried to register my macbook air 2013 and it said the serial number was already registered.  I purchased it in my city at an authorized reseller beucase there isn't any Apple Store and they told me that they haven't registered it.
    How can I solved this trouble? I want to registrer it.
    Thank you very much.

    It could be that it was automatically registered when Apple sold it to the reseller (which is what they usually do). It is best to contact Apple and provide your proof of purchase so the machine can be registered in your name.

  • HT201441 dear sir . Ihave bought a dell ipad under serial number DMPKQFF4F186 on 25th of dec.2013,it was packed and seems it was .new,after unpacking i found out it is lock. I just need to know when this serial number has registered in icloud. I will grat

    dear sir . I have bought a dell ipad under serial number DMPKQFF4F186 / UDID : 976ba8f5ba16f665bdf3b1b5ec53a172c9d65381. on 25th of dec.2013,it was packed and seems it was new after unpacking i found out it is locked.Ijust neednto know when this serial number has registered in icloud. I will grateful if you could let me this information. locking forward to your kind response.  With Regards

    Greetings,
    I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
    At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
    The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
    I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
    You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
    Good Luck - Cheers,
    M.

  • What to do when subsciption is unable to process after entering serial number and adobe ID

    What to do when subsciption is unable to process after entering serial number and adobe ID

    Get in touch with support by phone/ chat/ web form.
    Mylenium

  • Cannot activate with my serial number after Harddisk crash

    My harddisk crashed, I installed my dreamweaver MX2004 from my orginal disk.
    I entered my serial No. - but activation didn't work.
    I tried to activate by phone - not successfull, phone no. doesn't exist.
    Is there a german telephone number for activating this product?
    Thanks for urgent help - and sorry for my bad english
    Anga

    THANK YOU!!!!! Seems to work J
    Best regards
    Annette Gallas
    Von: Dave Merchant [email protected]
    Gesendet: Samstag, 20. Juli 2013 15:39
    An: webhexe
    Betreff: Cannot activate with my serial number after Harddisk crash
    Re: Cannot activate with my serial number after Harddisk crash
    created by Dave Merchant <http://forums.adobe.com/people/Dave+Merchant>  in Dreamweaver CC - View the full discussion <http://forums.adobe.com/message/5522897#5522897

  • How do I go about getting the product serial number to register my product as well as install my product.  I bought it with a product box.  On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid

    How do I go about getting the product serial number to register my product as well as install my product.  I bought it with a product box.  On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid.  When I tried to type this in for registration, it does register as this numbers also contain letters in it.  Apparently the registration boxes accept numbers only.  What do I do with a useless product for which I have paid good money for it?????

    This is the simple solution which was offered to me when I tried to get the serial code on line.
    The box and disc sleeve do not contain a series with 24 numbers which I presume is the product code to install.
    I tried to redeem the registration code by following what they recommended, but inevitably it gets to the page that showed the registration boxes that need 24 serial numbers and I got stuck again.
    This product is so different what my previous experiences of other software products where I just enter the serial number straight from the disc sleeve and then I got registered and go on to use the software.
    I is really frustrating, spending the last two hours trying to get my product going....

  • How can Icheck which Apple IDs my serial number are registered to?

    My iPod Touch model A1367 was recntly stolen. I came to iTunes to see if could ever see who has been recently using my device so that I may track it down. I went to My Support Profile > Register & Add Products and typed in my iPod Touch's serial number, but apparently this message comes out "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products". I was wonderinng if I could see all the Apple IDs that have been used on my iPod. So can I... somehow?

    There is nothing you can do. Apple will not help. Just report it to the po\lice and change the passwords for all accounts used on the iPod.
    Reporting a lost or stolen Apple product

  • Hi All, I have two questions. First of all my CS3 is saying that it is installed on more than one machine, is there a way of seeing what machines my serial number is registered to? If i want to buy another CS3 serial number how do i go about it? I cannot

    Hi All, I have two questions. First of all my CS3 is saying that it is installed on more than one machine, is there a way of seeing what machines my serial number is registered to? If i want to buy another CS3 serial number how do i go about it? I cannot afford to move to the creative cloud.....

    there's no way for you to identify which machines have or had cs3 activated, and you can no longer purchase a cs3 license from adobe.
    you can request an activation count reset (Contact Customer Care) and deactivate your cs3 on all your computers.  you can then install and activate on up to two computers.

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