Unable to add a printer. When I click on the "Add Printer" button, nothing happens.
I have IE9 on Windows 7 PC. I have compared my Internet options with another PC and it does not seem to have this issue. Any suggestions?
NOTE: Please don't suggest changing browsers. That is a work-around not a solution.
Thanks
Hi,
Clicking the Add a Printer actually not much related with any web browser but more with the operating system functionaity.
I would suggest you to try updating windows by running Windows Update, reboot the PC and check for any change.
Also make sure the Print Spooler Service is running:
Click the Start button and typr run into the search box.
Open the Run Application within the results.
Type net start spooler, then click OK
You should see a black dialog for a single moment.
Next go to Control Panel > Devices and Printers and try adding a printer again,
If the option still not function I would recommend you to contact Microsoft support as the problem relies within the operating system and not within the HP software.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution
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