Unable to add BBM contact

Was previously able to add bbm contact with no trouble. Now add requests are not being received. Have tried exchanging pins, scanning barcodes and email. Status reads authorization pending. Recipients don't receive requests. Text message request shows delivered status but buddy does receive it.

That's not good.
Usually when that happens to me, I ask my provider to resend my service books.
My friend experienced that though and first his provider said to do a full wipe of his device. It worked after that.
They told him that if it didn't work after wiping the device, they'd have to see if it's a hardware problem for repair/replacement.
Would suggest calling up your provider.
Like all my posts, and mark them as the solution if it solved your problem.
My Website: Paolo Rodriguez

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  • Cisco ASA 5505 VPN connection issue ("Unable to add route")

    I'm trying to get IPSec VPN working onto a new Cisco ASA5505. Pretty standard configuration.
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    1 15:53:09.363 02/11/12 Sev=Warning/3     IKE/0xA300005F
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    2 15:53:13.593 02/11/12 Sev=Warning/2     CVPND/0xE3400013
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    Destination     192.168.1.255
    Netmask     255.255.255.255
    Gateway     172.16.1.1
    Interface     172.16.1.101
    3 15:53:13.593 02/11/12 Sev=Warning/2     CM/0xA3100024
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    4 15:54:30.425 02/11/12 Sev=Warning/2     CVPND/0xA3400015
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    5 15:54:31.433 02/11/12 Sev=Warning/2     CVPND/0xA3400015
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    8 20:50:50.262 02/11/12 Sev=Warning/2     CVPND/0xE3400013
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    Netmask     255.255.255.255
    Gateway     172.16.1.1
    Interface     172.16.1.100
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    I've already tried the suggestions from this link, although the problem is different there (as the user can still access the internet, even without split tunneling, which I cannot).
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    Result of the command: "sh run"
    : Saved
    ASA Version 8.2(5)
    hostname AsaDWD
    enable password kLu0SYBETXUJHVHX encrypted
    passwd 2KFQnbNIdI.2KYOU encrypted
    names
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    interface Ethernet0/1
    interface Ethernet0/2
    interface Ethernet0/3
    interface Ethernet0/4
    interface Ethernet0/5
    interface Ethernet0/6
    interface Ethernet0/7
    interface Vlan1
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    security-level 100
    ip address 192.168.2.254 255.255.255.0
    interface Vlan2
    nameif outside
    security-level 0
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    ip address pppoe setroute
    ftp mode passive
    access-list inside_nat0_outbound extended permit ip any 192.168.3.0 255.255.255.240
    pager lines 24
    logging enable
    logging asdm informational
    mtu outside 1500
    mtu inside 1500
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    no asdm history enable
    arp timeout 14400
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    nat (inside) 1 0.0.0.0 0.0.0.0
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    timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
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    timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
    timeout tcp-proxy-reassembly 0:01:00
    timeout floating-conn 0:00:00
    dynamic-access-policy-record DfltAccessPolicy
    http server enable
    http 192.168.2.0 255.255.255.0 inside
    http 0.0.0.0 0.0.0.0 inside
    no snmp-server location
    no snmp-server contact
    snmp-server enable traps snmp authentication linkup linkdown coldstart
    crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
    crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
    crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac
    crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac
    crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
    crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
    crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
    crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
    crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
    crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
    crypto ipsec security-association lifetime seconds 28800
    crypto ipsec security-association lifetime kilobytes 4608000
    crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set pfs group1
    crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5
    crypto map outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
    crypto map outside_map interface outside
    crypto isakmp enable outside
    crypto isakmp policy 10
    authentication pre-share
    encryption 3des
    hash sha
    group 2
    lifetime 86400
    telnet timeout 5
    ssh timeout 5
    console timeout 0
    vpdn group DW-VPDN request dialout pppoe
    vpdn group DW-VPDN localname fa******@SKYNET
    vpdn group DW-VPDN ppp authentication pap
    vpdn username fa******@SKYNET password *****
    dhcpd auto_config outside
    dhcpd address 192.168.2.5-192.168.2.36 inside
    dhcpd domain DOMAIN interface inside
    dhcpd enable inside
    threat-detection basic-threat
    threat-detection statistics access-list
    no threat-detection statistics tcp-intercept
    webvpn
    group-policy DWD internal
    group-policy DWD attributes
    vpn-tunnel-protocol IPSec
    username test password ******* encrypted privilege 0
    username test attributes
    vpn-group-policy DWD
    tunnel-group DWD type remote-access
    tunnel-group DWD general-attributes
    address-pool DWD-VPN-Pool
    default-group-policy DWD
    tunnel-group DWD ipsec-attributes
    pre-shared-key *****
    class-map inspection_default
    match default-inspection-traffic
    policy-map type inspect dns preset_dns_map
    parameters
    message-length maximum client auto
    message-length maximum 512
    policy-map global_policy
    class inspection_default
    inspect dns preset_dns_map
    inspect ftp
    inspect h323 h225
    inspect h323 ras
    inspect rsh
    inspect rtsp
    inspect esmtp
    inspect sqlnet
    inspect skinny
    inspect sunrpc
    inspect xdmcp
    inspect sip
    inspect netbios
    inspect tftp
    inspect ip-options
    service-policy global_policy global
    prompt hostname context
    no call-home reporting anonymous
    Cryptochecksum:3e6c9478a1ee04ab2e1e1cabbeddc7f4
    : end
    I've installed everything using the CLI as well (after a factory reset). This however yielded exactl the same issue.
    Following commands have been entered:
    ip local pool vpnpool 172.16.1.100-172.16.1.199 mask 255.255.255.0
    username *** password ****
    isakmp policy 1 authentication pre-share
    isakmp policy 1 encryption 3des
    isakmp policy 1 hash sha
    isakmp policy 1 group 2
    isakmp policy 1 lifetime 43200
    isakmp enable outside
    crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
    crypto dynamic-map outside_dyn_map 10 set transform-set ESP-3DES-SHA
    crypto dynamic-map outside_dyn_map 10 set reverse-route
    crypto dynamic-map outside_dyn_map 10 set security-association lifetime seconds 288000
    crypto map outside_map 10 ipsec-isakmp dynamic outside_dyn_map
    crypto map outside_map interface outside
    crypto isakmp nat-traversal
    sysopt connection permit-ipsec
    sysopt connection permit-vpn
    group-policy dwdvpn internal
    group-policy dwdvpn attributes
    vpn-tunnel-protocol IPSec
    default-domain value DWD
    tunnel-group dwdvpn type ipsec-ra
    tunnel-group dwdvpn ipsec-attributes
    pre-shared-key ****
    tunnel-group dwdvpn general-attributes
    authentication-server-group LOCAL
    default-group-policy dwdvpn
    Unfortunately I'm getting the same "AddRoute failed to add a route with metric of 0: code 160" error message.
    I'm very confused as this should be a pretty standard setup. I tried to follow the instructions on the Cisco site to the letter...
    The only "differences" in my setup are an internal network of 192.168.2.0 (with ASA IP address 192.168.2.254) and PPPoE with DHCP instead of no PPPoE at all.
    Does anyone know what's going on?

    Yes, I have tried from a different laptop - same results. Using that laptop I can connect to a different IPSec site without issues.
    Please find my renewed config below:
    DWD-ASA(config)# sh run: Saved:ASA Version 8.2(5) !hostname DWD-ASAenable password ******* encryptedpasswd ****** encryptednames!interface Ethernet0/0 switchport access vlan 2!interface Ethernet0/1!interface Ethernet0/2!interface Ethernet0/3!interface Ethernet0/4!interface Ethernet0/5!interface Ethernet0/6!interface Ethernet0/7!interface Vlan1 nameif inside security-level 100 ip address 192.168.2.254 255.255.255.0 !interface Vlan2 nameif outside security-level 0 pppoe client vpdn group DWD ip address pppoe setroute !ftp mode passiveaccess-list inside_nat0_outbound extended permit ip any 192.168.50.0 255.255.255.224 pager lines 24logging asdm informationalmtu inside 1500mtu outside 1500ip local pool vpnpool 192.168.50.10-192.168.50.20 mask 255.255.255.0icmp unreachable rate-limit 1 burst-size 1no asdm history enablearp timeout 14400global (outside) 1 interfacenat (inside) 0 access-list inside_nat0_outboundnat (inside) 1 0.0.0.0 0.0.0.0timeout xlate 3:00:00timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolutetimeout tcp-proxy-reassembly 0:01:00timeout floating-conn 0:00:00dynamic-access-policy-record DfltAccessPolicyhttp server enablehttp 192.168.2.0 255.255.255.0 insidehttp 0.0.0.0 0.0.0.0 outsideno snmp-server locationno snmp-server contactsnmp-server enable traps snmp authentication linkup linkdown coldstartcrypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac crypto ipsec security-association lifetime seconds 28800crypto ipsec security-association lifetime kilobytes 4608000crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set pfs group1crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5crypto map outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAPcrypto map outside_map interface outsidecrypto isakmp enable outsidecrypto isakmp policy 10 authentication pre-share encryption 3des hash sha group 2 lifetime 86400telnet timeout 5ssh 0.0.0.0 0.0.0.0 outsidessh timeout 5console timeout 0vpdn group DWD request dialout pppoevpdn group DWD localname *****@SKYNETvpdn group DWD ppp authentication papvpdn username *****@SKYNET password ***** dhcpd auto_config outside!dhcpd address 192.168.2.10-192.168.2.40 insidedhcpd enable inside!threat-detection basic-threatthreat-detection statistics access-listno threat-detection statistics tcp-interceptwebvpn enable outside svc enablegroup-policy DfltGrpPolicy attributes vpn-tunnel-protocol IPSec l2tp-ipsec svc webvpngroup-policy dwdipsec internalgroup-policy dwdipsec attributes vpn-tunnel-protocol IPSec default-domain value DWDDOMusername user1 password ***** encrypted privilege 0username user1 attributes vpn-group-policy dwdipsectunnel-group dwdipsec type remote-accesstunnel-group dwdipsec general-attributes address-pool vpnpool default-group-policy dwdipsectunnel-group dwdipsec ipsec-attributes pre-shared-key *****tunnel-group dwdssl type remote-accesstunnel-group dwdssl general-attributes address-pool vpnpool!class-map inspection_default match default-inspection-traffic!!policy-map type inspect dns preset_dns_map parameters  message-length maximum client auto  message-length maximum 512policy-map global_policy class inspection_default  inspect dns preset_dns_map   inspect ftp   inspect h323 h225   inspect h323 ras   inspect rsh   inspect rtsp   inspect esmtp   inspect sqlnet   inspect skinny    inspect sunrpc   inspect xdmcp   inspect sip    inspect netbios   inspect tftp   inspect ip-options !service-policy global_policy globalprompt hostname context no call-home reporting anonymousCryptochecksum:f5c8dd644aa2a27374a923671da1c834: endDWD-ASA(config)#

  • Unable to add account to Outlook 2010 for email address under custom domain

    I am unable to add a new account in Outlook 2010 for an email account set up under a custom domain.
    Can anyone explain why login credentials that work for outlook.com (successful access to email inbox) return an authentication failure (401 error) when used to test connectivity via https://testconnectivity.microsoft.com?
    Details:
    I set up a custom domain at https://domains.live.com and did the following DNS configuration steps at my web hosting company following instructions from domains.live.com:
    Created custom MX record
    Created CNAME record [name:] autodiscover.jrergonomics.com [value:] autodiscover.outlook.com.
    I created email addresses at domains.live.com > jrergonomics.com > Member accounts and tested by successfully logging in to outlook.com.
    When I try to add either account to Outlook 2010, I get a popup box with this information:
    Title: "Windows Security"
    Connecting to [email protected]
    [[email protected]]
    [ ] Remember my credentials
                                       [   OK   ]  [  Cancel 
    The credentials that I use successfully to log in to outlook.com don't work here; I get the popup box 3-4 times and then the Outlook 2010 Add New Account dialog displays an error:
    "An encrypted connection to your mail server is not available. Click Next to attempt using an unencrypted connection."
    Clicking Next results in an error message:
    "Problem Connecting to Server"
    I have tried verifying the connectivity using https://testconnectivity.microsoft.com:
    <?xml version="1.0" encoding="utf-8"?>
    <testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to test Autodiscover for [email protected]." resultdescription="Testing Autodiscover failed." additionaldetails="" elapsedMilliseconds="40517">
    <children>
    <testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting each method of contacting the Autodiscover service." resultdescription="The Autodiscover service couldn't be contacted successfully by any method." additionaldetails="" elapsedMilliseconds="40517">
    <children>
    <testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://jrergonomics.com/AutoDiscover/AutoDiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="21181">
    <children>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 64.90.49.188" elapsedMilliseconds="146">
    <children />
    </testresult>
    <testresult status="Error" errorid="c716c7b4-a473-4ca4-8859-fc9c5bb12ad1" contentUrl="http://go.microsoft.com/fwlink/p/?LinkId=133210&amp;v=ExRCA.1&amp;id=B2E81FE1-5A94-4d07-9D58-AD483268A72A" testdescription="Testing TCP port 443 on host jrergonomics.com to ensure it's listening and open." resultdescription="The specified port is either blocked, not listening, or not producing the expected response." additionaldetails="A network error occurred while communicating with the remote host.&#xD;&#xA;" elapsedMilliseconds="21035">
    <children />
    </testresult>
    </children>
    </testresult>
    <testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://autodiscover.jrergonomics.com/AutoDiscover/AutoDiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="4982">
    <children>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover.jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.244.217, 157.56.234.137, 157.56.236.89, 157.56.240.137" elapsedMilliseconds="376">
    <children />
    </testresult>
    <testresult status="Error" errorid="c716c7b4-a473-4ca4-8859-fc9c5bb12ad1" contentUrl="http://go.microsoft.com/fwlink/p/?LinkId=133210&amp;v=ExRCA.1&amp;id=B2E81FE1-5A94-4d07-9D58-AD483268A72A" testdescription="Testing TCP port 443 on host autodiscover.jrergonomics.com to ensure it's listening and open." resultdescription="The specified port is either blocked, not listening, or not producing the expected response." additionaldetails="A network error occurred while communicating with the remote host.&#xD;&#xA;" elapsedMilliseconds="4605">
    <children />
    </testresult>
    </children>
    </testresult>
    <testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to contact the Autodiscover service using the HTTP redirect method." resultdescription="The attempt to contact Autodiscover using the HTTP Redirect method failed." additionaldetails="" elapsedMilliseconds="14148">
    <children>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover.jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.244.217, 157.56.234.137, 157.56.236.89, 157.56.240.137" elapsedMilliseconds="21">
    <children />
    </testresult>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 80 on host autodiscover.jrergonomics.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="59">
    <children />
    </testresult>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is checking the host autodiscover.jrergonomics.com for an HTTP redirect to the Autodiscover service." resultdescription="The redirect (HTTP 301/302) response was received successfully." additionaldetails="Redirect URL: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml&#xD;&#xA;&#xD;&#xA;HTTP Response Headers:&#xD;&#xA;Connection: close&#xD;&#xA;Pragma: no-cache&#xD;&#xA;Cache-Control: no-cache&#xD;&#xA;Location: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml&#xD;&#xA;" elapsedMilliseconds="45">
    <children />
    </testresult>
    <testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="14021">
    <children>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover-s.outlook.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.241.102, 157.56.232.166, 157.56.245.70, 157.56.245.166, 157.56.236.214, 157.56.236.6" elapsedMilliseconds="191">
    <children />
    </testresult>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 443 on host autodiscover-s.outlook.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="84">
    <children />
    </testresult>
    <testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing the SSL certificate to make sure it's valid." resultdescription="The certificate passed all validation requirements." additionaldetails="" elapsedMilliseconds="248">
    <children>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover-s.outlook.com on port 443." resultdescription="The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate." additionaldetails="Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA2, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US." elapsedMilliseconds="163">
    <children />
    </testresult>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Validating the certificate name." resultdescription="The certificate name was validated successfully." additionaldetails="Host name autodiscover-s.outlook.com was found in the Certificate Subject Alternative Name entry." elapsedMilliseconds="1">
    <children />
    </testresult>
    <testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Certificate trust is being validated." resultdescription="The certificate is trusted and all certificates are present in the chain." additionaldetails="">
    <children>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US." resultdescription="One or more certificate chains were constructed successfully." additionaldetails="A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE." elapsedMilliseconds="34">
    <children />
    </testresult>
    <testresult status="Warning" errorid="1339c33a-8f21-427b-a323-4cee1a13f517" contentUrl="" testdescription="Analyzing the certificate chains for compatibility problems with versions of Windows." resultdescription="Potential compatibility problems were identified with some versions of Windows." additionaldetails="The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the &quot;Update Root Certificates&quot; feature isn't enabled." elapsedMilliseconds="4">
    <children />
    </testresult>
    </children>
    </testresult>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing the certificate date to confirm the certificate is valid." resultdescription="Date validation passed. The certificate hasn't expired." additionaldetails="The certificate is valid. NotBefore = 2/18/2014 11:41:01 PM, NotAfter = 2/18/2016 11:41:01 PM" elapsedMilliseconds="0">
    <children />
    </testresult>
    </children>
    </testresult>
    <testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Checking the IIS configuration for client certificate authentication." resultdescription="Client certificate authentication wasn't detected." additionaldetails="Accept/Require Client Certificates isn't configured." elapsedMilliseconds="804">
    <children />
    </testresult>
    <testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to send an Autodiscover POST request to potential Autodiscover URLs." resultdescription="Autodiscover settings weren't obtained when the Autodiscover POST request was sent." additionaldetails="" elapsedMilliseconds="12692">
    <children>
    <testresult status="FatalError" errorid="6c458392-3a8c-4bc2-942e-7ab533744106" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user [email protected]." resultdescription="The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response." additionaldetails="An HTTP 401 Unauthorized response was received from the remote Unknown server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).&#xD;&#xA;Headers received:&#xD;&#xA;RequestId: 842d50d9-3e33-4627-8804-98fa0b02070c&#xD;&#xA;X-DiagInfo: CH1PRD0910CA013&#xD;&#xA;Content-Length: 0&#xD;&#xA;Cache-Control: private&#xD;&#xA;Date: Mon, 31 Mar 2014 04:57:26 GMT&#xD;&#xA;Server: Microsoft-IIS/7.5&#xD;&#xA;WWW-Authenticate: Basic Realm=&quot;&quot;&#xD;&#xA;X-AspNet-Version: 2.0.50727&#xD;&#xA;X-Powered-By: ASP.NET&#xD;&#xA;&#xD;&#xA;&#xD;&#xA;HTTP Response Headers:&#xD;&#xA;RequestId: 842d50d9-3e33-4627-8804-98fa0b02070c&#xD;&#xA;X-DiagInfo: CH1PRD0910CA013&#xD;&#xA;Content-Length: 0&#xD;&#xA;Cache-Control: private&#xD;&#xA;Date: Mon, 31 Mar 2014 04:57:26 GMT&#xD;&#xA;Server: Microsoft-IIS/7.5&#xD;&#xA;WWW-Authenticate: Basic Realm=&quot;&quot;&#xD;&#xA;X-AspNet-Version: 2.0.50727&#xD;&#xA;X-Powered-By: ASP.NET&#xD;&#xA;" elapsedMilliseconds="12691">
    <children />
    </testresult>
    </children>
    </testresult>
    </children>
    </testresult>
    </children>
    </testresult>
    </children>
    </testresult>
    </children>
    </testresult>

    Hi,
    Since this is an Exchange forum and your issue is related to domain.live.com, I recommend you contact with domain.live.com support to get quicker and more professional help：<cite class="_Vc">https://domains.live.com/support/
    </cite>
    Thanks for your understanding in advance.
    Best regards,
    Angela Shi
    TechNet Community Support

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