Unable to add email accounts to Z10

Got new Z10 to day, upgraded from Torch, and have spent 4.5 hours on the phone with mobile provider techie (O2) and web host IT person going around in circles. I am now at my wits' end! I have just googled 'Unable to set up email accounts on BB Z10' and see that numerous people are having this issue.
Can we get help from BB techies on here??
I am trying to set up two (private ) email accounts on the Z10 and what seems to be happening is that the phone cannot communicate with my web host provider's server. I managed to set up a TalkTalk account no problem (different ports) but it won't work with the private email accounts.
Judging from the various posts I've read, this seems to be a BB issue. I desperately need to resolve this as I am running my own business.
HELP!

Hello:
I just had the same issue, and called my carrier (Telus) and was able to get support to fix it. It turns out that the Z10, being in a 4GL network, when setting up a new POP account, it requires the use of the SMTP server of the carrier, as opposed to the SMTP server of the e-mail service. As soon as I changed the SMTP server to SMTP.telus.net it started working.
With my old Blackberry Bold, being on a 3GL network, this was not an issue, and I used to be able to use the SMTP server of my e-mail service.
I hope it helps,

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http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1416101390880
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Hi, T at Live Oak.
Thank you for visiting Apple Support Communities.
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Can not add email account

Hello All
Just got a blackberry curve 9220 to but my extra number on it as it was for a very good price.
The thing is i don't want to register to my network data plan i want to use this device only with wifi
the thing is i can not add my Gmail account!
All toutrials shows that when i click add an email account i shoud have internet email account or enterprise account.
Every time i click on the setup an email the next window is "Activate Enterprise Account"
Is there anyway around this or that's it i have to get a data plan to use my balckberry?!!

Please try this FIRST, using your BlackBerry browser...
1)
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• Scroll down to Communication and then to Email.
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If that works and completes your email setup/editing, good.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to add email accounts to Z10

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