Unable to add file in Solman from EP

Hi
We added solution manager(Solman) ivew to EP.
But when we try to add a file to solution manager in EP, it is hanging and the popup to select the file is not displayed.
Can you please help
sometimes it is throwing this error:::: "Please wait. You will automatically be forwarded. This page had to be included for technical reasons. "
Regards,
Jay

Can you open the file?
If you can then use File>Export and choose IDML
Open the IDML file and save it (it will be untitled when you open the IDML file)
Try add the new file to the Book.

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