Unable to add picture to Indesign file: error the file is already open.

I am hoping that someone may have an answer for my question as I can't seem to find a solution anywhere else.
The Setup:
We have a primarly windows network with windows servers and network shares. (Yes all the shares are NTFS formated)
We have six Desktop MACs OS X 10.5.4 added to this network and the MACs have loaded on them the complete Adobe CS4 suite.
The problem:
The issue happens when one of our users is attempting to drop a PSD file into an opened Indesign file.
They user opens the Indesign file first from the network share in folder1, the user the goes to folder2 and attempts to drag and drop a PSD into the Indesign file they get the error the file is already open.
So my first question what would be the most likly cause of this error?
Second question is we also have a program called AdmitMac loaded on the MACs for authenication with the servers.
Could this be interfering in anyway? AdmitMac uses Kerberos authenication, do the Adobe program recognise this Authenication type?

grmg,
There is nothing wrong with the ID file or the PSD file.  If the user moves both files to their desktop the drag-n-drop function works just fine.
Even if just one of the files is on the desktop and the other on the network the drag-n-drop works fine.
The issue is when both files are on the network server, that is when we get the error.
Also it doesn't seem to matter what the file type is, the same thing occurs, if both files are on the Windows Server we get the "File already open" error
The Artist just need to make links in ID to the picture files until the final revision.
(We would perfer to keep the files on the server for backup purposes.  In the past we have had one to many contractors come in to do work and they do everything on the desktop and when they leave they sometimes delete their desktop.  As such the files never gets backed up.)
I need to know what tweak, change or update I can apply so that both files can be on the server and the Drag-n-Drop function still works.
thanks for the reply.

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