Unable To Allocate Cells in Liveoffice

i have the below error in liveoffice applied on excel and xir2
unable to allocate cells there is no enough rows
even that the query we make doesnt return more than 15000 record
so please if there is any solution for this error i need it ASAP

Hi,
Please note that XIR2 is not supported anymore, it is always important to ensure that you are using a supported product.
FYI there has been a bug logged for this : Bug #ADAPT00646236 and it looks like this has been solved in 3.1 product.
Please install XI 3.1 sp4 with the latest FP and test .
Kind regards
Steph

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