Unable to Authorize Movies/Songs

I recently got a new hard-drive for my computer, and I also changed my email in my iTunes account. Now, iTunes is asking me to authorize my old songs with my old account email. Whenever I click "forgot password" for that email it sends me to a webpage saying "Sorry: unknown error occured." How do I get my "new" computer to authorize my old songs and videos?

I'm glad I saw this post, because I just went through the same thing. Good news! You don't have to remember your old login. Just authorize your computer using your current appleid & password; it's tied to your original appleid (e-mail address). It worked like a charm for me.
Have a great day!

Similar Messages

ARG! I am unable to authorize my songs!

I am trying to authorize some music and it won't let me, it keeps saying "There was an error storing your authorization information on this computer. The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed."
I have tried everything I can think of, but to no avail. Does anyone know what I am supposed to do? Please help!

http://support.apple.com/kb/TS1277

My computer(A toshiba) crashed and when I bought a new computer(a Mac), my previous apple ID does not word and I was only able to get songs that I bought in 2004. I am unable to authorize my account to get to songs that I purchased recently. Please help.

My computer(A toshiba) crashed and when I bought a new computer(a Mac), my previous apple ID does not word and I was only able to get songs that I bought in 2004. I am unable to authorize my account to get to songs that I purchased recently. Please help.

Steve Taylor1 wrote:
If you have exceeded your allowance of 5 machines then Apple will not allow you to authorise additional Computers. If you still have access to your old toshiba fire it up de-authorise it and then try again with the new computer.
While this won't help if you are having password problems, I did want to point out that you do not need to access old machines to de-authorize them. Once you are signed in at the iTunes store, access "my account" by clicking on your username in the top navigation bar. Then "manage devices". You can remove any old machines that way.

I am unable to play certain songs since itunes wants me to authorize the computer with an old email address I had when I first bought the song. a

I am unable to play certain songs since itunes wants me to authorize the computer with an old email address I had when I first bought the songs. I don't remember that password and when I use my present Apple id and password it doesn't authorize the computer to play those songs. How do I get these songs authorized since there are a lot of them?

Purchases are always tied to the account from which they were purchased.
iTunes Store: Retrieving and changing passwords (Apple ID)

Unable to move songs to playists

trying to move songs into playlists and it will not work
any ideas?
i cannot find anything that would cause this.
thanks.

Are you using a Wacom tablet instead of a mouse? If you are, read thishttp://accretiondisc.com/blog/2011/07/23/itunes-playlists-dragndrop-and-wacom-ta blets/

ITunes authorization and song selection/playback issues

I use my computer (macbook air) and iTunes for work (I am an itinerant elem. music teacher). The computer does not have a disc drive, so I import music from CDs and use iTunes match to transfer tracks to my laptop or iPod.
I'm having a few issues with iTunes (11.0.5) that have been occuring recently.
1) I play a song from a playlist with no issues, then play the same song later (sometimes just minutes later) and receive a prompt saying I am not authorized on this computer to play that song and that song only. Entering my ID and password gets rid of the prompt, but causes iTunes to freeze (I usually force quit and restart the program, which sometimes fixes the problem and sometimes doesn't). I use iTunes match on this computer, but it still allows me to play other songs from the cloud while one song has authorization issues.
2) When searching for a song using the iTunes search bar I used to be able to double click on the matching items without pressing enter (as I type in the search query it brings up options, which I can then double-click to play without completing the search). Lately, when double-clicking on those songs they either don't play at all, or an entirely different piece of music will play. If I click again it will cycle to another (also wrong) piece of music. Despite what I type in the search, the songs that play when I click are songs with trumpet in the title somewhere, with the exception of one song, which is a trumpet sonata but does not say trumpet in the title or description. When I drag the song from the search menu to a playlist and click on it the correct song will play.
3) Some songs will refuse to play (iTunes claims that it is unable to find these songs). I usually re-import from a CD when this occurs, which usually fixes the problem, but sometimes not.
4) Some songs were imported but do not exist in my library. Most of these songs are accompaniment versions of other songs (background track only, with no vocals). They have the same title as their counterpart, with "acc" added at the end. At first I thought I simply neglected to import these tracks, but when I try to import just the ones I need they still disappear and I am unable to search for them by title (using the search bar) or by looking up their album.
5) Itunes will sometimes be unable to access tracks stored in the cloud, despite the computer having a strong internet connection. I can download songs from the cloud using iTunes match, but this becomes problematic as I use more songs than I have room for on this (school-issued) computer. I really don't want to spend time downloading and subsequently deleting files every week.

my home computer, where my library is stored, is running XP and it is not compatible with iMatch!
http://www.apple.com/itunes/download/:
iTunes 10.5 system requirements, Windows
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, or 32-bit editions of Windows 7
I'm not sure how you're testing this with iMatch since Apple's site says it is not available yet, and there's no mention of any different system requirements (or any system requirements for that matter).
I don't know about the mp3 problem. It might help if you provided a link to specific examples others could test. I would think if this was a common issue with old mp3s there would have been 100,000 posts in this thread since it was started a month ago.

Im unable to set a song as a ringtone.

Hello - I'm unable to set a song as a ringtone inspite of following the procedures. Please help

So, you did not do this step?
"Now in the Finder (or Windows explorer, the process is the same for Windows iTunes 10), rename the file extension from .m4a to .m4r"
And these?
Accept the file extension change to .m4r
Now back in iTunes remove the file from the playlist (do NOT move to Trash, select ‘keep file’) and then re-import the file into iTunes 10 by double clicking the .m4r file within the Finder or Windows"
http://osxdaily.com/2010/09/04/make-free-iphone-ringtones-in-itunes-10/

How do I move songs/files on the iPod?

I would like to clean up some of the songs on my new 80 GB Video iPod. I notice that the same musical groups with slightly different spellings will be listed under artists with both spellings (example: Ah Ha & a-Ha). How do I move songs from one directory (a-Ha to Ah Ha)? I think I am running into problems because I used an mp3 cd to load some of these songs into iTunes (I dragged them to iTunes from the CD in Windows explorer). Also, I am unable to create a "Workout" playlist on the iPod. I can do this in iTunes, but the playlist and the songs do not appear on my iPod. There are 2 other playlists that were created when I dragged the files from the hard drive to iTunes. Is that the problem I am having? Another question: would it be best to move all my songs from their sources into the \My Music\iTunes directory? Will doing this make the songs from that directory synch with my iPod? Thank you.

"How do I move songs from one directory (a-Ha to Ah Ha)?"
Best way to cure this is to go into iTunes, highlight that artist and/or songs, right click on them and select "get info".
This brings up the multiple song info window. If you see the "artist" field is left blank, then there is a discrepancy with that name.
So to correct this, in the artist or song box retype the name, as you would like it, and then click ok. You should do this even if no mistakes are immediately visible.
Re sync this new artist/song info to your iPod.
If you want the music in your iTunes library to be accessible to it and transferrable to the ipod, all the music should be in your iTunes folder which is usually found at my music/iTunes/iTunes music.
You can do this by using the advanced/consolidate option in iTunes. This creates a copy of all the music found on your computer and places it in the iTunes music folder.

I'm unable to authorize my new computer-please help?

I'm unable to authorize my new pc also I can't deauthorize my old computer. I can't find a deauthorize computer or an advanced option. Can anyone help?
Thanks, Richard

For a computer running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
For a computer running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
The Deauthorize Computer function is also in the Store menu.
(96636)

Unable to play a song

hey.
i'm currently unable to play some songs in my itunes library using itunes match.
those songs are also not uploaded and matched with itunes for a reason i don't know.
if i click on the option to upload and match these songs, i will get an error eventually.
if i want to play those specific songs, i have to give my apple-id credentials to "activate" them. if i do so itunes just skips them and plays the next song that supposely doesn't has to be activated.
anyone with similar problems? can anyone help?
cheers.

Hi,
How many tracks are "Waiting". It is likely that there is a problem track that you may have to delete.
Firstly try holding shift key whilst turning of match. Close iTunes then relaunch. Activate match, you will be asked to add this computer. Do so. Wait until match completes its process.
If you still have tracks waiting, copy them to a folder on your desktop. Delete tracks from iTunes library and move to trash. Update match and allow process to complete.
You can then try reading the tracks, a small number at a time until all remaining tracks are either matched or uploaded.
Jim

Tried Hard but unable to authorize as it ask again and again for account details...any solution

Tried Hard but unable to authorize as it ask again and again for account details...any solution

not sure if you found a solution, but i am currently having a problem with playing "street fighting man" on beggars banquet. i'm continuously being asked to authorize my computer, and when i do, the song doesn't play and i'm still asked to authorize my computer.
i have followed the steps described in the apple support page "itunes repeatedly prompts to authorize computer to play itunes store purchases" and none of them worked. i have a PC- windows 7 and the current itunes 10.6.
on my itunes email receipt there is a link "report a problem" and i went through the series of forms and dialog boxes to report a problem. under account, purchase history, one can report a problem of a purchase.

TS1389 I'm unable to authorize my computer and don't see any of the prompts they say will show up in my Store Menu

I'm unable to authorize my computer and don't see any of the prompts (i.e.Authorize this computer, etc.) that they say should appear under Store Menu. Also songs aren't transerring to my ipod, which is why I deauthorized the computer, hoping to restore it, in the first place.

If using iTunes 11... See this Discussion...
https://discussions.apple.com/thread/4631735?tstart=0
See Here for full details...
About authorization and deauthorization

Unable to download new songs from iTunes

I have iTunes 7.6.2 and when I plug in my iPod I get 'syncing' then 'its ok to disconnect' message and I'm unable to download new songs I just bought. I tried this on 2 computers and the same results. One is running XP Pro SP1 and one is running Vista SP1 and the same issue with both pc's.
Any suggestions?

iOS 6 (which runs on the iPhone 5) requires iTunes 10.7, which requires OS X 10.6.8 or higher.
Upgrade OS X on your Mac.

Unable to edit my songs in my shuffle, such as deleting songs from my shuffle and adding new songs into it.

When i first bought my shuffle a few years back, i would use the itunes in my old laptop to add/delete songs from it. However, recently i realised im unable to do so on my new laptop (using itunes). Today, im unable to add/delete songs from my shuffle, using my old laptop or new laptop. Need help on this, as im unable to change my songs in my shuffle. Appreciate any help or suggestions.

Hi Sam,
CRMToolBox gives you an option to work on webresources. Alternatly, You can export the webresource, work in Visual Studio and use the browse button on the webresource editor to upload the updated file.
Cheers,
Jithesh

I am unable to put new songs on my ipod

I am unable to put new songs on my ipod. When I put new songs into my itunes, i see them just fine. I go to sync my ipod and it says "sync is complete" within seconds, so I know nothing has been synced. New playlists are also not showing up. Many of my default playlists show up multiple times(90s music, recently played, etc). I have the 30 gig ipod with video. There are about 20 gigs on it. Thanks.

ok the manually manage music box was checked, I don't know how. That seemed to help. As long as I have you here perhaps you can help me with another problem that happens from time to time. My ipod likes to fall asleep when I'm syncing it. It goes to the apple icon on the ipod, stops syncing, and then starts back up again. The problem seems to go away when I restart the computer and/or itunes. I'll occassionally get an error message that says "the ipod "mullen's ipod can be synced. The required file cannot be found." Then I get the message at the top of the screen that says sync complete. In some cases it actually is synced! Any thoughts?

Unable to Authorize Movies/Songs

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