Unable to Back up 3G / 3.0
I upgraded to 3.0 on Wednesday and when I did a manual sync after the upgrade the backup was glacially slow. I left it for a few hours, but had to cancel it.
Now, doing a sync causes iTunes to perpetually display the barber pole "Backing up" message, but the progress bar never appears.
Anyone else having this problem?
Anyone have any suggestions?
After several unsuccessful attempts, in an effort to reset things, I enabled the "Encrypt iPhone backup" option in iTunes, and am trying again...
There is a progress bar for the backup (in a modal window), and although the progress is glacial, there is at least some progress.
Similar Messages
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Unable to back up iphone to the computer
There are two iPhone 5c's in my home. I am able to back up one to my computer with no issue. I get an error with the other (16GB, running iOS8) that I am unable to back up the iPhone to the computer. I have tried this iPhone on THREE computers and get the same error each time. One of computers never had iTunes installed on it before and I was still unsuccessful. Following the instructions provided on this site for this issue has not helped and resetting the lockdown folder only prevents iTunes from connecting to the iPhone at all.
I have noticed this error in the log file:
[com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\[user]\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-unknown-20140918-212429-Backup-Com puter.log" (3)
[com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\[user]\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-05351e3d71b2ce92eea74258a6d3361009 a32275-20140918-212429-Backup-Computer.log" (3)
[com.apple.console AppleMobileBackup.exe] WARNING: Backing up 05351e3d71b2ce92eea74258a6d3361009a32275
[com.apple.console AppleMobileBackup.exe] ERROR: Backup message response: 104 Multiple errors uploading files (MBErrorDomain/104)
This folder doesn't exist. The path exists down to Backup, but there is no Logs folder. Creating the Logs folder to the create the hierarchy does nothing.
When I delete the 05351e3d71b2ce92eea74258a6d3361009a32275 folder which actually does contain files and try to back up the phone, iTunes will actually recreate that folder and begin writing files to it. It seems to get partway through the backup process and then report the error that it cannot back up the phone. Something corrupt on the phone? I've deleted all, but four photos on the phone. I believe I read in one thread that some people were having success by deleting photos. Unfortunately, I did not.
Since this is happening on all three computers, I would have to say that something is up with the phone. Normally I would throw in the towel and wipe the phone and start over, but my wife just lost her mom and there are text messages on this phone from her mom. I have to be able to back up this phone so when she gets a new phone she can take those texts with her. Someone out there must have an answer for this.
Thanks.Coleman,
I had a similar issue. I was neither able to back up to iCloud nor to my computer through iTunes. When I tried to do so to my laptop, iTunes would display the following message: "iTunes could not back up the iPhone [myiPhone] because the back up could not be saved on this computer." I looked at the system log and saw the same error as you. When I tried to do so to iCloud, my phone would display the following message: "The last backup could not be completed."
On my laptop, I did the measures suggested by this article:
http://support.apple.com/kb/TS2529?viewlocale=en_US&locale=en_US
None of that worked.
On my iPhone, I tried the following:
Turning off backing up for the camera roll.
Deleting the backup for the iPhone in iCloud.
None of that worked.
I did not want to do a factory restore, so I decided to contact Apple Support. My case got escalated to a senior advisor. He suggested that I turn iCloud backup off (Settings > iCloud > Backup > iCloud Backup) and reset all settings on my iPhone (Settings > General > Reset > Reset All Settings). Once that was done, I reset my phone (press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo) and reenabled iCloud backup. I was finally able to back up both to iCloud and my computer. Fortunately, all of my content, including messages, was preserved.
I hope this helps.
-Dante
MacBookPro10,1: OS X 10.9.5 (13F34)
iPhone 5S: iOS 8.0.2 (12A405) -
Model: Curve 8900
Provider: At&t
Platform: 4.2.0.108
I'm ready to throw this phone in the blender.... if I could only back up my data first. A couple of months ago the What's App application required an update. I updated it and ever since my phone has steadily had more and more issues. First, I kept getting this uncaught error message, shortly thereafter the 2 email accounts (both gmail) that I have linked to the account disappeared. The message icon shows that I have messages, but icons not there (I have tried the show all option). At one point the message icon started exponentially adding the number of messages until it got up to over 86,000. When I reboot the phone it goes back down and then steadily increases again... usually though it's more to 400 - 500 rather then tens of thousands. I have been trying to install updates and do a wipe of the BB so that I can start from scratch, unfortunately the application loader is unable to back up data. The desktop manager is unable to connect to the blackberry and indicates that an upgrade is required. I have tried doing the upgrade both directly from the phone and connected to the desktop manager, but nothing seems to work. If I try to upgrade the software directly from the BB, I get to the start download button and when I click, nothing happens. I have removed all applications except bberry app world and one game that I play, Pixelated Plus. Still nothing. Any ideas?Do you want to save the messages?
If not (and I think they are the problem) open the Desktop Software > Device > Delete Data and click the "select Data" option. Select the Messages to remove. Complete the prompts and finish.
Then, return to backup the entire device, and see if that is possible to complete this time with no messages.
Now, once the back up is done and you have your data, you can disconnect the device.
Now, use BBSAK to wipe the device and subsequently load the new operating system.
**If you cannot complete the backup again above, you might have to do without it, OR you can use the Desktop Software to sync your Address book, calendar, memos and tasks to Outlook. OR, you can easily install and use BlackBerry Protect to backup your device over the air to RIM servers, then once wiped and the new OS reloaded, you can use Protect to restore the data back to the 8900. << This you should do regardless.
Good luck, post back here as you have questions.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
I am unable to back up my ipod touch, I try and do it manually and it sits on "Backing Up.........", it has been sitting on this all day. I am on the free 5GB plan, availabe storage is 2.3GB, any suggestions
Hello mig04,
While looking into the issue you are experiencing I came across some helpful information. In an article called iCloud: Troubleshooting creating backups found here: http://support.apple.com/kb/TS3992 there are a number of steps to help get your issue resolved.
General troubleshooting
General information
iCloud Backup requires a Wi-Fi connection to the Internet.
Automatic backups occur when you've plugged in your iOS device, locked the screen, and have connected it to Wi-Fi.
You can manually start a backup by tapping Back Up Now in Settings > iCloud > Storage & Backup (requires a Wi-Fi connection to the Internet).
iCloud Backup will provide helpful information and status messages related to backups at the bottom ofSettings > iCloud > Storage & Backup.
If automatic backups don't work as expected, test to see what happens when you start a manual backup by tapping Back Up Now at the bottom of the Storage & Backup screen.
Backups and restores both take time, especially if you have a lot of data or a slow connection. Depending on the size of your data and the speed of your network, you may need to give more time than you expected to a backup or restore.
Make sure you have at least 50 MB of free space available on your iOS device before you back up. If you have no space available on your device, iCloud Backup can fail in some cases. You can verify how much free space you have available on your iOS device in Settings > General > About.
Cheers,
Sterling -
Unable to back up external hard drive via Time Machine. Says no room but has back ups from two previous Mac notebooks on it. Tried deleting them and now can't do anything. Any ideas?
As john noted, eventually that external is probably not going to be big enough, but it certainly is for now. The HD just needs enough capacity to cover the amount of data on your internal HD, not the internal HD's total capacity.
Format/partition the external as follows and you should be set to go:
1. Connect the external HD to the MBP.
2. Open Disk Utility on the MBP.
3. Select the external HD in the left pane.
4. Click on the Erase tab.
5. Choose the Format: Mac OS Extended (Journaled).
NOTE: if you want to zero the HD (which I always think is a good idea, but does take time), click on Security Options, click the button for Zero Out Data, click OK. The larger the HD, the longer this will take, in some cases several hours.
6. Click on Erase and wait for the entire process to finish.
7. Click the Partition tab.
8. Click on Volume Scheme: and choose the number of partitions (just one in this situation).
9. Click on the Options button (located underneath the Volume Scheme pane) and select GUID.
10. Click Apply.
11. Quit Disk Utility.
Backup your internal to the external. What application are you using to backup with? I highly recommend both SuperDuper! and CarbonCopyCloner. -
I'm running OS 10.6.8 on an imac from around 2011. I back up with Time Machine to an external hard drive that has about 500 GB. Until now, I've had no problemsm, or at least that's what I thought. But today I'm getting a message every hour saying "Time machine is unable to back up because the disk is full." It IS full, but Time Machine is supposed to delete the oldest backups when that happens, and keep deleting them in order.
Anyway, when I opened up my backup disk I discovered backups from February and most of March, nothing in April and nothing in May.
I'm a little freaked.
Does anybody know why that would happen and what to do about it?
Thanks in advance.Hello, I don't use TM, but...
Have you looked through Pondini's extensive TM help site?
http://Pondini.org/TM/FAQ.html
http://pondini.org/TM/Troubleshooting.html
Can't imagine something not being covered there. -
When I try to sync my iphone I get a message saying that it was unable to back up my iPhone as an error occurred. My iPhone needs a software update but it won't let me do that until my phone is backed up! I have authorised my computer and tried disconnecting my phone from the computer, but nothing is working. Help please?!
I was receiving the same message. I had to uncheck the box that allowed me to sync my phone to my computer (PC) via wi-fi. After that, I have not had any problems. I am speculating that this issue is probably related to the wi-fi problems people are experiencing with iOS 6.
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recently got went through the process of unlocking my phone through itunes, i am now unable to back my phone up to my computer, its asking me for a passcode that i used to unlock it, but i dont have a clue what it is. any ideas?
that works on my phone! But when im on ITunes on my computer and back it up manually, it comes up with a message saying, the passcode used to unlock iPhone is incorrect
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Unable to back up my Iphone 4S, error message states that my backup is corrupt and needs to be deleted. How do I delete the backup file?
Help needed.Thanks I did that and it worked.
Another question if you dont mind. If i want to undelete the backup file, is there a way? -
I have an iPhone 4 that I am unable to back up to either a PC or a Mac. It's running iOS4 and has never been backed up. I want to transfer everything to my iPhone 4s, but since I can't back it up, I can't transfer anything. Any ideas?
Why can't you back it up? What are the error messages?
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HT201514 unable to back up error
Getting error message unable to back up due to error new lacie HD don't understand the Apple support stuff
Is it formatted HFS+ .. you can only use TM to HFS+ drive..
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I cloud does not show Numbers app listed although I Cloud button in Numbers is on. Therefore unable to back up Numbers data.
Did you want a answer to this. I have also backed up my iPhone but files are not showing in Numebrs App on iCloud
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Itunes Unable to Load Dataclass info from Sync Services and unable to back up.
Community please help.
I am running Windowns 7 and all of a sudden i cannot sync either one of my two iphones or my ipad.
The first error i get states:
"iTunes was unable to load data class information from Sync Services. Reconnect or try again later
After i hit ok i get:
"Itunes could not back up the ipad "<name>" because the backup session failed".
I have tried uninstalling and reinstalling itures.
I tried installing itunes under a guess setting.
I have tried to stop and restart Apple mobile device in control pannel.
I have tried Itunes in safe moder.
I am at a loss, can anyone point me in the right direction?
THANK YOUI tried the above but no success.
I keep getting :
"iTunes was unable to load data class information from Sync Services. Reconnect or try again later"
followed by
""Itunes could not back up the ipad "<name>" because the backup session failed"." -
My coworker has a fairly new iPad with retina display. She has an error message that the iPad has not been backed up and needs to back up when locked, on wifi, and connected to a power supply. It has an ok button to acknowledge the message. Every time she hits the ok button, the error message remains. She is unable to power down because the error message stays at the top and disables the ability to use any other touch portions of the screen. She tried using Siri to reboot, but Siri was of no help. She just kept saying that she does not wear boots. Holding the power button down for an extended period also did not help. She does not have access to the computer that has her iTunes on it, so she cannot sync it via cable. She also does not want to do a reset because she has several photos that she does not want to lose. What can she do?
Try holding the Home and Power keys at the same time for approx 10 seconds or until the Apple logo appears, this will 'reset' the device - it won't lose any data doing this, let us know how you get on.
Regards,
Steve -
I am unable to back up to external drive since loading lion
Since installing Lion my Western Digital external drive refuses to cooperate with Time Machine - any thoughts?
Attempting an update without a backup is not a very smart idea.
When was the last time the device was backed up?
What is the exact message when the backup fails?
Personally, I have found that simply ejecting the device, disconnecting then reconnecting resolves random "unable to backup" issues. -
I have been unable to sync my iPad with my pc since November 2013. The message that I receive is that "iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad. My iPad is running the most current update and my iTunes program is also the most recent update. What could be the reason for and solution to this problem?
You might want to try deleting your old backup. That could be the source of the problem.
Launch iTunes and go to Edit>Preferences>Devices>Your backup name. Click on your backup to select it, and then click on Delete. Click on OK.
Connect your iPad to your computer and try again.
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