Unable to backup iPod (greyed out option)

I have my iTunes library set up to run from an external HD. At the moment the backup option on File > Devices is greyed out. I've found various solutions that suggest that that backups have been disabled on preferences and it should just be a matter of changing a setting in the run box (http://www.techimperial.com/how-to/disable-itunes-backup-sync/). However, despite doing this, and checking that this is correct in the .xml file, I am still unable to backup my iPod. It doesn't offer the option when I sync it, or try through File > Devices (and there's no options on the iPod summary screen either).
I've also tried the following: updated the iPod software, made sure I'm running the latest version of iTunes (11.3).
Could it be because I'm running iTunes from a library on my external HD? Any suggestions to fix this? I really don't want to have to resort to using the cloud.
Thanks.

That backup feature only applies to iOS devices, iPhone, iPod touch, & iPad. All of the content that goes onto to your iPod nano should already be in your library.
tt2

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