Unable to Block Callers?

Previously I had no problem blocking specific callers, but now that option isn't clickable from my drop-down menu. I've been receiving URGENT ALERT Spam calls (4x today alone!) and I'd like to block the caller, but am unable to. 
I found that I would also be unable to block anyone on my contacts list, however I had done so twice before in the last year... How can I fix this? Why is this option still in my drop-down menu but unaccessible?
Thanks! 

Looks like this problem has been going on for quite some time. Starting to look like a bid by MS to remove an option that many of us need because of the high level of spam calls (hmmm.... kind of like hotmail!!!!). Maybe they want to start charging for this feature in the future ? In any case I guess its time to start looking for alternatives. Here is my list... GoogleVoice Voxox There are lots of others but these two provide a similar level of cross platform support of Windows, OSX and mobile devices. (Not sure about Linux). Looks like I will be canceling all of my paid Skype account features in the next few days. It was nice knowing you Skype while you lasted... I tried to reach Customer Support but all the web page would tell is that I need to type something... (Thats what it actually said !!!!) Really !!!! I filled in all the visible test fields on the form !!!! But the error message didn't tell me what or where. It was probably some type of captcha that my browser blocking was stopping but who knows ? Error message didn't tell me what.... so oh well.... Bye Skype

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