Unable to block someone I do not know

In my privacy settings, I have checked the button to only allow people to contact me who are on my contacts list.  In spite of this I regularly receive messages from people I do know know, but am usually able to block them.  I have had a message from someone today though, and for some reason I do not have a button anywhere to block them.  Is anyone able to help me resolve this please?

I eventually found the answer for myself via a thread on a different matter - right clicked the person's name and blocked them that way.
I'd still like to know how it is possible firstly for them to contact me when my privacy settings are such that they should not be able to, and secondly, how it is possible for them to manipulate the system so that no 'block' button appears, whereas it normally would be there.

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