Unable to browse for multiple file upload

SharePoint 2010, Windows 7 Enterprise 64bit, IE 11 32bit - on this PC i have 1 user who does not get the option to browse and select multiple files to upload to a library. I can log on to the same PC and do that function no problems.
I have checked all the things in other posts like the  stsupld.dll version, trusted sites, active X, compatibility mode etc etc.
The upload multiple documents is not greyed out and this user has been able to do this before on a different PC which is same desktop SOE. Appears to related to part of the users profile maybe in the appdata.
Scratching the head now and not sure where to look next.
Any help appreciated

Hi,As you said is correct.It seems the issues is with the user profiles in the PC.I think no use of  removing the user from site collection and re-added back also because,As you said he can able to Do the same function in different PC.I would suggest
to re-add the user in PC.
Anil Avula[MCP,MCSE,MCSA,MCTS,MCITP,MCSM] See Me At: http://expertsharepoint.blogspot.de/

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