Unable to buy PAID apps on apple store through my iPad.

I have my apple ID & password. The problem is this is the 1st time I have bought an app on this device & it is prompting me to answer additional "security questions". I never set these up initially, so no matter what answer I give, it sees them as incorrect & eventually locks me out for 8 hours. I then am told to call apple. Because I dont have extended plan with them they want $19.99 for a one time incedent.
I just want to buy apps and give them money for the apps. I do NOT want to pay to be able to spend money in the app store. They claim I can get a reset sent to my alternate email but the walk through email doesnt get me to the link to reset via email... help?????

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

HT201304 I dont remember security question. Can u reset my apple ID ? I can not buy any apps on apple store.

I can remember the answer of security question. Can u reset it ? Because i can not buy any apps on apple store.

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(77416)

I have forgot my secret questions of Apple's account :( How can I get it back to buy some apps in apple store ?

I have forgot my secret questions of Apple's account How can I get it back to buy some apps in apple store ?

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.
There is no need for huge print unless you are visually impaired.

Hello sir I m facing a severe problem in App Store from past 10 days I m unable to purchase apps from Apple store through my canara bank debit card it's showing an error message that "your payment declined" please select another payment method...

I m severely facing the above mentioned problem please consider it and help me out of it....

Most intelligent people would simply do as the message states and select another payment method. Any reason why you have not done that?

Hello everyone! I have question, why I can't buy any apps in Apple store? Is it my master card balance not enough or my credit phone? Help me! Urgent! Thanks

'Your payment method was declined. Please enter another payment method."

MFMBA wrote:
'Your payment method was declined. Please enter another payment method."
Obviously your card has problems. Use another card.

HT3209 i buy justin tv from apple store for my ipad i have to pay again for my phone

i bought justin tv for my ipad i have to pay again for my phone ?

You should be able to re-download it via the Purchased tab in the App Store app on your iPhone : re-downloading.

Unable to buy any apps from store

am able to view my apple account but unable to buy any apps frm itunes store.. aftr clicking 'billing info' button my paymnt informtion page is being opend nd in tht this is coming 'your account has been accessed frm anothr computer nd u must verify ur paymnt information' even aftr editing my info nd all the same reply am getting... so wht should i do?

That happened to me too when I logged into my Older Snow Leopard and tried to make a purchase and it said the same thing you got. I logged out of snow leopard and booted into Mavericks and was able to make my purchase from there. Might have to make sure you log out when changing computers or boot systems before using the purchase option in the App Store from the different system.

I can not use the property of Touch ID to buy apps from Apple Store. !!!

I can not use the property of Touch ID to buy apps from Apple Store. !!!
Knowing that I have to activate the property of the settings, but they only work when you open the lock and does not work with me to buy the apps in Apple store !!
And I'm sad and very upset by this problem and I bought this phone in order to enjoy this feature and this experience But this did not happen !!

Hi I BOSS,
If you are having issues using Touch ID to make purchases from the iTunes Store, you may find the Purchasing section of the following article helpful:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Regards,
- Brenden

My MacBookPro 13 inch mid 2010 version 7.1, I want to update it to OS XLion, but my apple id is cant buy paid apps, what should i do?

My MacBookPro 13 inch mid 2010 is still currently Mac OS X version 10.6.4, i want to update it to OS X LION, to improve my macbook use, but i dont know how, im currently updating my software but still dont know i also cant buy paid apps on my apple id bcoz i dont have a credit card, what should i do to upgrade my macbook?? thanks for your response!

Hi ..
Make sure your Mac meets Lion's requirements:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OSX v10.6.6 or later (V10.6.8 recommended)
7GB of available spare
From here > Apple - OS X Lion - Technical specifications
You can purchase an iTunes gift card which can be redeemed and used to purchase Lion.
Choose your iTunes Gift Card - Apple Store
Gift cards can be redeemed by clicking Redeem under Quick Links right side of the App Store window.
Read BEFORE upgrading to Lion > Lion upgrade questions: Apple Support Communities
Mac OS X version 10.6.4
You need to update your system software before you can download Lion.
Click your Apple menu icon top left in your screen. From the drop down menu click Software Update ...
When purchasing apps from the App Store including Lion, take into account the total purchase price may include any applicable taxes and fees.

Hi i dont know why i couldnt able to purchase any apps from apple store or in itunes store using my debit card with which i used to buy before ?

Hi i dont know why i couldnt able to purchase any apps from apple store or in itunes store using my debit card with which i used to buy before ?

I don't know why but I suspect you are located in the Indian sub continent. Debit cards appear to be a problem here and while many are accepted in other countries, India seems to be an exception. Go to ...
Apple - Support - iTunes - Contact Us ... and ask for help.

I have an ipad 2 and attempted to buy app from apple store ,i am getting this error message your session has timed out

i have an ipad2 with software up to date and attempted to buy app from apple store i am gettig this error message
your session has timed out, is anyone to help?

Hi..
Try a reset...
Tap Settings > General > Reset > Reset Network Settings
Then restart your iPad.
Hold the power button until "slide to power off" appears. Slide to power off. After it is off, press the power button to turn it back on.

Can't access paid apps on ovi store!

Hi guys, It has been a while that I am not able to see or download any paid apps on ovi store. why do you think is that? I can not even find youtube app on ovi when I search for it. I can only see FREE apps.
anyone having the same problem?
please help.
Thanks

RudgwickHelen wrote:
Hello , what a great response thanks for being so quick I tried again through the phone but its like it just skips straight to my empty account details without pausing for me to set up anything, so I literally click "buy" and then get a verfication error no other options I dont understand . Why cannot Nokia make it simple I think it is bad marketing not to make it easier after all I am an adult and like you say I should be perfectly capable or controlling my account and should be able to do it though my account not just on the phone. They are losing out here as there are loads I want to get plus I now almost wish I was not so anti apple.
the store still has more to be desired....
even logging in on phone and going to account info doesnt let us change or see the payment options..pretty wack.
f you are using a symbian device, then you are not stuck to using ovi store, you can find other stores that sell applications and even choose where you would like to purchase those applications based on the site you want to support....you can do this on an elppa product!
pm me is you would like a recomendation.

Unable to buy an App

HeyHo,
since yesterday i'm unable to buy an App from the App Store. Although I have enough money. I should ask the Support, but they are just conusing me and I won't pay for support?!
Does anybody has the same problem?
~Pia F.

What is the problem that you are having e.g. does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you will need to do so, we are fellow users here on these forum, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Cannot buy paid apps, but I can get free ones. iTunes cannot complete action error.

When trying to buy paid apps, I get an error. The error states " iTunes can not complete action" every time. I have $50 in my account and no restrictions. This error does not come up when installing free apps. Any help?

The purchase of 3rd party apps is handled by Apple thru iTunes only. Apple collects the revenue for the developers keeping 30% of the sales price to cover credit card fees, hosting fees, DRM, collecting and paying applicable sales tax, etc. It isn't possible to charge 3rd party apps to your carrier's monthly bill, and your carrier probably wouldn't be interested in handling this for free if this were possible.

When I try to buy an app from the store with iphone5s it says purchase could not be completed

When I try to buy an app from the store with iphone5s it says purchase could not be completed try this site for support.

Is the name address on your iTunes account in exactly the same (format and spacing etc) as on your credit card bil. You could try what it suggests on this page : http://support.apple.com/kb/TS1646 - and if that doesn't fix it try contacting your card issuer :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
If they say that it's ok from their end then you could try contacting iTunes support and see if they know why : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Unable to buy PAID apps on apple store through my iPad.

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