Unable to buy Recovery Media

Hi,
I have been unsuccessfully order the Recovery Media and this happens cause it does not recognise my machine serial number, can anyone please check whats happening and meanwhile i continue with no OS in my machine...
TIA

The thing is that at the moment i cant but im very surei did submited the correct serial number, i even took the notebook with me when trying to buy the recovery media, but yes i cand send you later a pic of it.
Now another isue that isnt related to this but ill take this chance and ask you what can i do to get rid of a rootkit that was implemented in my mahine and i thats the reason why i lost all the data from the hdd, my notebook was bought new about 3 months and i have rarely connected it to the net but i know that i wouldnt even need to have it connected to the net for some retards infect my bios with a rootkit and thos rom viruz...
Sorry for my details but im so frustrted with this, is the 3 mahcine i have infect with those **bleep** rootkits and i end with not being able to do nothing of the machines, i cant even now boot a simple linux live distro from a cd or usb stick, so please if you could help it would be great.
TIA

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