Unable to buy songs - Error 5002

For the past 2 days I have been receiving Error 5002 "unknown problem with iTunes store, please try again later"...when I try to purchase/download songs...I've tried various songs too.
I'm not sure what the problem is..I have the most recent version and I had no problem downloading songs a couple days ago..this is out of the blue.
Any suggestions?

Yet another Starbucks person who also cannot purchase any songs whatsoever since downloading the free list. I've tried to get my one free song, but haven't been able to do that either. And now when I check to see if I can even plug in the redeem code for the one free song, it says it's already been used. Think if we complained to SBUX corporate about the downside to their "free" downloads something would get done? I emailed apple and have yet to hear back from them. This is getting rather frustrating not being able to purchase songs.
  Windows XP  

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