Unable to buy
Hello, I'm trying to buy a PSE10 upgrade since last Saturday. OK, it was weekend.
The Adobe store says originally "processing..." then Pending... now is showing no purchase history. See attached print screens. How can we solve that situation?
Thank You
Personal information deleted by forum host
Call customer service.
Adobe store: 800-585-0774
Similar Messages
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Why is my Apple ID still disabled when supposedly it was fixed by Apple ID support over the phone this am over 12 hours ago and they said it ( my Apple ID and password) would be disabled no longer then 8 hours and I still am unable to buy anything in the I tunes store or pay for any apps or games.
We are fellow users here on these forums. Have you tried logging out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then logged in and seeing if it then works ?
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Sir / Madam
Actually I am willing to buy Apple (MD101HN/A) 13" MacBook Pro with Retina Display 2.6GHz.
I am from siliguri, Dist Darjeeling, West Bengal, India. But currently i am unable to buy your product due to unavailability of your mentioned product in India. so can you please inform me at least a confirmed date when will be the product available. because it's really a urgent for me. So please give a reply with a confirm date.
Yours Faithfully
Saikat Nath.This board is just other users, there's no one here from Apple to answer a question like that. Sorry.
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TS3354 Running Win7/64 on Mac Pro with Bootcamp, unable to buy iTunes HD movies
Hi,
ran into issue with Mac Pro tower connected to dual Apple Cinema 23-inch (final generation) displays. Running Win7/64 SP1 under Bootcamp on second HD; running iTunes latest, and unable to buy HD movie from iTunes store even though have latest Bootcamp drivers and Mountain Lion, and monitors connected via Displayport, Apple HD, and video (ATI Radeon 5700 series).
Is this an issue with iTunes not being able to detect the video card or displays under bootcamp in Windows?
(SIGH.)
Any suggestion would be helpful. I work during day on my Mac Pro, using Win7/64 most of the time; like to buy stuff on iTunes, like music, etc., and then be able to in living room download to also use with Macbook Pro and a Win7/64 HTPC.
Sorry to see such spotty support for iTunes on Windows 7 these days -- granted it's not their main product line, but still.Just to clarify I am an advanced user going back to Mac SE/30, and so forth.
If you're not running Bootcamp on Windows, on Mac hardware, this discussion won't be of interest to y'all.
robgw:
as you may or may not know, it doesn't look like the drivers that Apple installs for Windows with bootcamp provides the full control panel, so under the Windows device info all one sees is this:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Everything works, but there is no Radeon control panel, and no way for Windows to see if its HDCP compliant, even thugh it is.
Sadly Apple doesn't provide a proper "Radeon" control panel for Windows, and I've heard of massive problems installing the defacto ATI Windows driver package on Bootcamp, as it might conflict with Bootcamp's drivers. The ATI site doesn't even have a modern download for Bootcamp ... it's up to Apple to provide.
SO, I guess I was trying to see how one could enable the ability for Windows to "see" the display properties (Apple's drivers recognize it as a cinema display, but that's about it).
iTunes won't allow purchase of the HD version -- it will only allow purchase of the SD version.
Perhaps another person using this kind of set-up might weigh in if they have a chance. Not world ending, just one of the minor annoyances with not having the full dirver control panel on Windows, running on Mac Pro HD. -
why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place
1. Because if you could, someone who breaks into your account could do it as well.
2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96882) -
Hi all. I am new to iPad and am trying to buy / download certain apps thru iTunes and or App Store. I have found the apps i want yet I keep getting messages saying "this app is not yet available in the South African store"! which means i am unable to buy it. Why not and how can i get around this? Thanks
If you see a dialog telling you the app is not avaiable, then it's not available.
And keep in mind, your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
unable to buy pages
Make sure you are purchasing from the appropirate App Store.
Click Categories from the menu top of the App Store window.
Now click the round flag icon bottom right corner of the window to select the correct country.
By the way, your credit or debit card credentials must be associated with the same country where you reside in order to make purchases.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article < same for Mac App Store. -
Unable to buy additional storage using my iTunes card?
Unable to buy additional storage using my iTunes card credit?
Storage at iCloud doesn't make more room on your iPad.
Extra storage (over the base 5 GB's) would only be useful if you were backing up your iPad data to iCloud. You can already backup to your computer using iTunes. Restoring is much faster than iCloud. -
I am unable to buy on itunes as I live in France but use an English credit card which is registered to my French address. itunes UK don't like the French address, itunes France don't like the English credit card. Any ideas on how to buy? (Without having to pay for a French credit card)
Go to a place in France and purchase an iTunes gift card. You should be able to use that in the French iTunes store if you have a French address associated with your iTunes account.
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I am unable to buy any of applications on App Store as it is not accepting any of cards and doesnot show option for credit card.
ThanksTry this to change your payment method: http://support.apple.com/kb/PH12507
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help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
after changing my credit card info im still unable to buy music why is this?, after changing my credit card info im still unable to buy music why is this?
Contact iTunes and see if there's any problem with your account.
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TS1702 i am unable to buy apps fro the store, the free ot price button is not working!
Dear All,
In my brand new iphone 4s I am unable to buy any apps, the free/price button is not working !, is there any solution for this????dileep.mahadevan wrote:
how i can sign out from my account?
Settings > Store > Apple ID > Sign Out.
dileep.mahadevan wrote:
which reset i have to perform
The one described above...
dileep.mahadevan wrote:
Reset all settings????
No.
More Info Here > iPhone User Guide -
HeyHo,
since yesterday i'm unable to buy an App from the App Store. Although I have enough money. I should ask the Support, but they are just conusing me and I won't pay for support?!
Does anybody has the same problem?
~Pia F.What is the problem that you are having e.g. does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you will need to do so, we are fellow users here on these forum, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
Unable to buy any apps from store
am able to view my apple account but unable to buy any apps frm itunes store.. aftr clicking 'billing info' button my paymnt informtion page is being opend nd in tht this is coming 'your account has been accessed frm anothr computer nd u must verify ur paymnt information' even aftr editing my info nd all the same reply am getting... so wht should i do?
That happened to me too when I logged into my Older Snow Leopard and tried to make a purchase and it said the same thing you got. I logged out of snow leopard and booted into Mavericks and was able to make my purchase from there. Might have to make sure you log out when changing computers or boot systems before using the purchase option in the App Store from the different system.
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HT4623 Unable to buy via iTunes Store? Why? Need advice .
UNable to buy via iTunes Store ?
Maxdan wrote:
Yes it says contact I tunes support...
Then perhaps that is what you should do: http://www.apple.com/support/itunes/contact/
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