Unable to Cancel BBM Music Subscription: Error Id: 31600

I have tried to cancel my BBM Music subscription through both App World and the application and get an error in both areas.  In App World, it just stated there was an error and could not cancel the subscription.  In BBM Music, i get the error Id: 31600. 
When I submit a support ticket by selecting "Get Support" in App World, it won't submit saying my PIN in invalid.
Thanks.
Ed
Solved!
Go to Solution.

Please read this article from the public knowledge base:
KB33482 How to cancel the BBM Music service subscription
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