"UNABLE TO CANCEL MY MONTH-MONTH MEMBERSHIP"

Hi !
I am experiencing the same problem again - "UNABLE TO CANCEL MY MONTH-MONTH MEMBERSHIP". Cancel my month-month membership plan, I dont need it anymore.
Can you please assist me with this.
Thanks & Regards,
A V Suchendra

You do need to contact Adobe Support to get it cancelled, Contact Customer Care.
or the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN
The reason being if the Cc is more than 30 days old, there is a cancellation fee attached to it.
Please let us know .
Regards
Rajshree

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THIS IS SECOND TIME I AM EXPERIENCING THE PROBLEM, AND I HAVE ALREADY PAID ANOTHER MONTH PAYMENT BECAUSE I WAS UNABLE TO DISABLE MY MONTH-MONTH MEMBERSHIP ACCOUNT WHICH I BELIEVE IS NOT PROFESSIONAL.. I AM UNABLE TO DISCONTINUE MY MONTH-MONTH MEMBERSHIP A

THIS IS SECOND TIME I AM EXPERIENCING THE PROBLEM, AND I HAVE ALREADY PAID ANOTHER MONTH PAYMENT BECAUSE I WAS UNABLE TO DISABLE MY MONTH-MONTH MEMBERSHIP ACCOUNT WHICH I BELIEVE IS NOT PROFESSIONAL..
I AM UNABLE TO DISCONTINUE MY MONTH-MONTH MEMBERSHIP ACCOUNT, AND IT TRANSACTION IS AUTOMATICALLY MADE FROM MY CARD WHICH I DONT AGREE TO.

When you log into your account page:
Adobe ID
You should see a Mange Plan link. Click it and then click Cancel plan.
This is a user to user forum, none of us work for Adobe.

I recently cancelled my creative cloud membership after 8 months.

In April 2014 I purchased a one year membership and had been paying monthly. I never downloaded or activated the software on any machine. The client I purchased this membership for ended up dropping the project in November so I had no need for it anymore. I talked to a customer service representative on the telephone in November. He told me I could cancel my one year membership and that I would be refunded my entire 8 months of membership since I had never downloaded or activated the software. The membership has been cancelled, but the refund has not happened. When I try to contact customer service now, I can not find a phone number. I get sent to forums only because I do not have a paid membership anymore. How can I follow up on this previous customer service call? This is worth alot of money to me and I need to see this resolved.

Co incidentally the request had been escalated to me & on November 29th 2014, I had approved the refund of all the renewals & the base order, a total of 254.32$ since the CC was never activated at all .
On December 1st 2014, all the renewals & base orders were refunded in multiples of 31.79$ each. Our payment portal shows that they all have been credited to your Bank on December 1st 2014.
Please check with the Bank, do feel free to message me in person by private messaging , I shall certainly assist you.
Regards
Rajshree

Cannot cancel my 12 month membership!

I have tried following the instructions for canceling my 12 month subscription to creative cloud (I am currently in the last month), but when I click on the link "Cancel this plan", I get the message:
If you cancel your plan, you will lose access to certain features of your Creative Cloud membership, including certain applications, a higher level of services, and additional cloud storage. At the end of your current paid month, June 13, 2014, your membership will revert to a free membership, and you'll be billed 50% of your remaining contract obligation, as outlined in our billing terms. Memberships canceled within the first 30 days after purchase will be fully refunded by contactingCustomer Support.
To cancel your plan, please contact Customer Support.
So, can you guys help me cancel my plan for Flash Professional?

Hi brentthompson,
The message that you get while cancelling your plan is because you currently have an annual contract for the subscription and you are cancelling it before the completion of the year.
Please contact the support for further issues:
Contact Customer Care
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Sheena

How do I cancel my dreamweaver monthly membership?

Is there anyone can tell me how do I cancel my dreamweaver monthly membership?
I followed the steps about how to cancel, but I just cannot see a page like "we are sorry to lose" and a "cancel" button.

Hi oookala,
Please send me your Adobe ID along with details about why you want to cancel your subscription. I can get it taken care of for you. Click on my picture and use the message option to send me your details.
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Preran

Can't Cancel Country Specific Monthly Subscription

I have tried to cancel my country specific monthly subscription several times with different browsers in the last month, but every time I click on the link "Thanks but no thanks, I still want to cancel" the page just reloads and I am unable to cancel. It feels like Skype/Microsoft is making it impossible to simply cancel my subscription. Any ideas on how to fix this problem?
Thanks!

I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

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I just finished with my 30 day trial and then purchased the monthly student membership. My payment went through but I am still not able to open my apps for creative cloud. I really need this fixed as I am in the middle of doing a school project. If anyone can help that would be great!
Thank you,
Kayla

Hi Kayla, Kindly try to sign out and sigin back in to Creative Cloud. Please follow the below mentioned link for more info and troubleshooting further.
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Atul Saini

Can I have a decreased / cheaper monthly priced membership for some time, by keeping active only Photoshop CC, Illustrator CC, InDesign CC and Acrobat?

Hello, and good evening from Athens, Greece.
I would like to ask a question concerning my CC membership.
I’ve started 1 and a half year ago by paying 29,99 € for the entire CC (all programs). Now, it’s 49,99 € and I’m having a really difficult time to keep it this way. I’m living in a country which is in the middle of crisis and my profession as a graphic designer, is not an exception to reduced spendings on advertising.
My question is, can I have a decreased / cheaper monthly priced membership for some time, by keeping active only Photoshop CC, Illustrator CC, InDesign CC and Acrobat? I don’t need for now the other apps. Can I have a membership plan only for those applications? I would very much appreciate your respond, a help and a solution to my issue.
Thank you very much.
Michael.
P.S. Forgot to tell, that I have a purchased Design Standard CS3 Suite. If this helps.

No... there is a special Photography plan
Special Photography Plan (includes Bridge)
http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
Every thing else is all or nothing
Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html

Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. When I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "Yes. You can conv

Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership. Now, when I launch Lightroom, my choices are to enter a serial number to continue the trial. On the adobe website, it says "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch." But this is not the case. I do not want to risk losing my catalog and the work I have already done in Lightroom, so what should I do?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Adobe photoshop CC 12-month prepaid membership from office max

I bought an adobe photoshop CC 12-month prepaid membership from office max. Does that just get me access to creative cloud or will it also give me a download for Adobe photoshop?

Please post the exact link to the page you bought it from.
Benjamin

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I only need photoshop and illustrator.
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For the annual subscriptions when do I need to cancel, to make sure after the year is over I will not be automatically renewed another annual subscription?
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http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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Ekojima please try a different web browser. You can find additional details on how to redeem your redemption code at Redemption Code Help.

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Sign in to your adobe account, and click on Manage Subscription.
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I downloaded Illustrator trail, employer purchased a 12 month prepaid membership card, no problems, today I updated creative cloud and now illustrator is saying my trail is up!

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Solved!
Go to Solution.

Please read on here on how to cancel a Skype subscription: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
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"UNABLE TO CANCEL MY MONTH-MONTH MEMBERSHIP"

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