Unable to cancel my subscription. What to do?

To whom it may concern,
I used to pay for the subscription for my ex girl friend, now that we are no longer together anymore, how can i cancel this subscription?
*I cannot log onto her Skype accounts.

robnca wrote:
I am in the same situation and can't seem to get anyone or find any information to get this subscription cancelled. If you found out any information can you please forward.
Thank you.
Hi,
You should be able to cancel subscription as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Important: You have more than one account, make sure you log in with the correct username. If you don't find subscription on account page then you are signed with with the wrong account.
If you still have trouble then customer service can help you: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Similar Messages

HT201359 I purchased Bitly Analytics in error and i'm unable to cancel the subscription. Please advice. Thanks

I purchased Bitly Analytics in error and i'm unable to cancel the subscription. Please advice what i can do to cancel the subscription?

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
If you've already been charged for it then you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Unable to cancel my subscription

Hi,
I purchased a US unlimited calling subscription worth 5.99EUROS.Since then I have not been able to use it and am unable to cancel the subscription from my end.
I was charged again with the same amount after one month .When I try to delete the credit card details from my account,it says to cancel the subscription first ,which i am not able to do.
I tried following up with one of the posts for canceling the subscription but I don't see the settings on the Call phones tab.
Could you please help me as i am being charged again and again on my credit card.
Anubha

robnca wrote:
I am in the same situation and can't seem to get anyone or find any information to get this subscription cancelled. If you found out any information can you please forward.
Thank you.
Hi,
You should be able to cancel subscription as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Important: You have more than one account, make sure you log in with the correct username. If you don't find subscription on account page then you are signed with with the wrong account.
If you still have trouble then customer service can help you: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I am unable to cancel my subscription to creative cloud

I have tried following the instructions for canceling my 12 month subscription to creative cloud (I am currently in the last month), but when I click on the link "Cancel this plan", I get the message:
If you cancel your plan, you will lose access to certain features of your Creative Cloud membership, including certain applications, a higher level of services, and additional cloud storage. At the end of your current paid month, June 13, 2014, your membership will revert to a free membership, and you'll be billed 50% of your remaining contract obligation, as outlined in our billing terms. Memberships canceled within the first 30 days after purchase will be fully refunded by contactingCustomer Support.
To cancel your plan, please contact Customer Support.
So, what hoops do you expect me to jump through in order to actually cancel my subscription?

Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
Arun Kumar: I am sorry but this option is no more working, you can Copy the Chat transcript from your end.
Arun Kumar: Is there anything else I can help you with?

Unable to Cancel Premium Subscription (Group video...

I'm Unable to Cancel my Skype Premium Subscription (Group video calling), I was automatically billed via PayPal second time and want to stop it to do it next month. Unfortunately the link Change Skype Premium settings goes to a blank page! I tried it several times for the last some days. How to unsubscribe?
Thank you,
RR

Please contact Skype Customer Service, they will help you cancel it and refund last order.
https://support.skype.com/support_selection/
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Unable to cancel cc subscription. Someone needs to help me now.

I've been trying to cancel my subscription via live chat all morning, yet no one is available. I need some customer service asap.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Unable to cancel my subscription,cannot find the c...

I am unable to cancel my call subscripion.I am unable to find the Cancel button as mentioned in the help topics

Click the link below to see the instructions on how to cancel your current subscription/s (not sure if this is also the one who saw on the FAQ page);
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
If you may need further instructions or having any problems, you can also contact customer support for more help;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Re: Unable to Cancel Premium Subscription (Group v...

I can't either cancel my Skype Premium account! There is no way to cancel it or to find any answer. Please help me with a link that really works. Thanks.

Kabcas wrote:
I can't either cancel my Skype Premium account.
Hello
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription?q=cancel+a+subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unable to cancel Subscription renewal

I am unable to cancel my subscription renewal. When I click all the links I end up at a page that says 'access denied' Frustrating. Please help.
Here's what I get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.a6d91002.1403547958.2071fc21
Kind Regards
Jonty Kilpatrick

Hi Rave
Thank you so much for your reply. Appreciated. I had tried that and I just go round in circles never getting anywhere.
From your link I select 'cancel an annual membership' from the revealed drop down and choose 'contact us' which takes me to here: (jive has messed with the link inserting some kind of meta)
Contact Customer Care
the above is adobe dot com / x-productkb/policy-pricing/cancel-membership-subscription.html
Under the revealed drop down: http://helpx.adobe.com/uk/contact.html?step=CCSN_membership-account-payment_cancel-your-me mbership
Credit card and payment
Membership, signing in, and Adobe ID
Downloading, updating, and installing apps
Activating apps
Using my apps and services
whatever you choose next you get to here:
Renew, extend, or restart your membership
Do promotional rates increase after a year?
Cancel your membership
To cancel your Creative Cloud membership, see Cancel your membership or subscription.
Change to an annual membership or a full Creative Cloud membership
Access your account information
Cancel your individual membership and reenroll to Creative Cloud for teams
Change the Primary Admin on a Creative Cloud for teams membership
and selecting 'cancel your membership' takes you back to the top, when you click 'contact us' again you get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.961c20d9.1403616165.45fb14
I just can't get to where I cancel renewal.
Please advise
Kindest regards

What happens to my work when I cancel my subscription?

Assuming I have subscribed to Creative Cloud for some years, and some circumstance leads me to cancel my subscription, what happens to my work after cancellation. How do I open these native files (.indd, .ai, .psd) ?
If I am a subscriber to Creative Cloud, can I share native files with someone who has CS 6 or will the files be incompatible?

Pauls Sloss the following information is available within the Creative Cloud FAQ - http://www.adobe.com/in/products/creativecloud/faq.html
Can the new CC applications export to CS6?
Many of the Creative Cloud desktop applications provide the ability to export files to the Creative Suite 6 version of that same application. This allows you to export your work to Creative Suite 6, which is available via a perpetual software license.
Adobe plans to continue to support the ability to export to Creative Suite 6 in applications where it is available when it ships.
New features added to the desktop applications after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application.
Which CC applications support export to CS6?
The following applications support the ability to export to the CS6 versions of the application:
Photoshop
InDesign®
Illustrator
Flash® Professional
Dreamweaver®
Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases.
New features added to the above list after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application.
What happens if I decide to stop my membership?
You will continue to have access to free Creative Cloud member benefits, and if you saved your work to your computer you will continue to have access to those files. You will no longer have access to the Creative Cloud desktop applications or most of the services that are components of a Creative Cloud membership.
If you purchased an annual individual membership plan and you cancel after the first 30 days but before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.
What happens to my files in the cloud if I cancel my membership?
If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to download your files to your local machine, and delete online files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.

Cancel NYTimes subscription

I have been unable to cancel my subscription to the N Y Times on line. I have followed the instructions but always end up on a screen that does not have the link the instructions said to use. Help

Try here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
If necessary contact the Publisher...
and/or
iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Cant cancel my subscription

I am unable to cancel my subscription under the call tab because it doesnt show my subscription, therefore I cant go to setting button. Please help! thanks

Skype customer service is already investigating this issue. Please contact them and they will help you cancel it:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Unable to open PDF files in Reader after canceling Acrobat subscription

Dear Adobe,
I have a case# 0185794056. It involves a purchase of Pro XI and a cancellation shortly after. Since the cancellation of Pro XI, I have had difficulties accessing Reader. When I click to open a file in Reader, I receive a message stating I need to renew my Pro XI subscription. What can be done?
Sincerely,
Brian Razak

Hi Brian,
If I understand correctly, you're double-clicking a PDF in hopes of opening it in Reader, but it opens (or tries to) to open in Acrobat Pro, instead. Is that the case?
Did you uninstall Acrobat Pro after canceling your subscription? If not, I would start there. Or, you could also associate the PDF filename extension with Reader, instead of Pro (the steps vary by operating system).
Please let us know how it goes.
Best,
Sara

I would like a refund now. I bought this service this morning and it does not work as advertised. Reliable is not what I would use to describe this product. Cancel my subscription/refund my money and send me an email to the address I used when I signed up

I would like a refund now. I bought this service this morning and it does not work as advertised. Reliable is not what I would use to describe this product. Cancel my subscription/refund my money and send me an email to the address I used when I signed up.

Hi,
I just checked your account.
Your Adobe Export pdf service has been cancelled & refunded.
Regards,
Florence

I have tried to cancel my subscription since November last year. PLEASE CANCEL MY SUBSCRIPTION !!!! I trashed my credit card to avoid your bad service. I paid the subscription but I was unable to use your conversion service. RGattass

I have tried to cancel my subscription since November last year. PLEASE CANCEL MY SUBSCRIPTION !!!! I trashed my credit card to avoid your bad service. I paid the subscription but I was unable to use your conversion service. RGattass

We're all just users so can't do that but have you tried here? ---> Cancel your membership or subscription | Acrobat, Acrobat.com online services

Unable to cancel my subscription. What to do?

Similar Messages

Maybe you are looking for