Unable to cancel my subscription

Hi,
I purchased a US unlimited calling subscription worth 5.99EUROS.Since then I have not been able to use it and am unable to cancel the subscription from my end.
I was charged again with the same amount after one month .When I try to delete the credit card details from my account,it says to cancel the subscription first ,which i am not able to do.
I tried following up with one of the posts for canceling the subscription but I don't see the settings on the Call phones tab.
Could you please help me as i am being charged again and again on my credit card.
Anubha

robnca wrote:
I am in the same situation and can't seem to get anyone or find any information to get this subscription cancelled. If you found out any information can you please forward.
Thank you.
Hi,
You should be able to cancel subscription as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Important: You have more than one account, make sure you log in with the correct username. If you don't find subscription on account page then you are signed with with the wrong account.
If you still have trouble then customer service can help you: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
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info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
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Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
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urdaddi wrote:
Jeff_Know1 wrote:
Nitin Gupta aka LP wrote:
Because if you bought it under a contract, you may be inviting forced to pay a cancellation charge.
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