Unable to cancel pre-orders...

I have been trying for the last week to cancel a few PS4 games I pre-ordered. I keep getting a "system unavailable, try again later" message, I would think if there was an error in the system it would be fixed after a full week but I still continue to be unable to process the cancellation. I have cleared browser, logged out and back in, and obviously been trying again to no avail. Hoping one of you fine CSR's will be able to help me resolve this and cancel all the games I have ordered.

Hi dansempai,
First, I hope you’ve been enjoying your PS4! I’ve been a long time Sony fan as far as consoles go, and thus far the PS4 looks to be pretty stellar; I’m sure it’ll only get better. I’m sorry to hear that you’re having issues cancelling your preorders. It sounds like you’ve done your due diligence in determining if the issue was on your end, and I’ll happily assist where I can.
Depending on how you preordered the games will determine the best route for cancelling them. If you preordered the games in store, you would simply take your receipt back to the store for a refund on the preorder amount you put down. This will effectively cancel the preorder. If you preordered on BestBuy.com, and chose store pick-up as the fulfillment option, the preorder will automatically cancel itself after it arrives at the store and remains there for eight days. However, if you preordered online, and the games have not yet released, that would require some action on my part.
With that said, I’ve pulled up a list of recent orders using your email address on file for the forum. From what I can see, mostly all of the orders have shipped and invoiced. If you have any BestBuy.com preorders that still need attention, please send me a private message with the order numbers. To send me a private message, simply click the link in my signature.
I hope this helps out! Please feel free to reach out to me via private message if you need any further assistance.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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