Unable to cancel subscription the Premier Pro
The adobe help link provided does not match what I get when I follow it, after clicking "manage plans" under plans and products in my account page it brings me to a page showing account info and payment info with no option to cancel plan
Hi,
I recommend you to please contact the chat support at Contact Customer Care .
Thanks,
Saurabh Rai
Similar Messages
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How to cancel my Adobe Premier Pro subscription?
I want to cancel my Adobe Premier Pro at Creative Cloud and I can't find where I do it. Could someone help me, please?
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Hi, I'd need someone to contact my by email <Removed by Moderator> so I can download the TRIAL version of the "Premier Pro".
I downloaded the file (PremierPro_8_LS20.7z) which is 971MB large (Aprox), then execute the .exe file so it can be downloaded and then I get an ERROR message saying that this product can only be installed in a system of 64 bits.Nacho notes please be aware you are posting in a public forum. I have edited your post to remove your personal information.
What version of Premiere Pro are you wishing to evaluate? What operating system are you using? Please be aware that all recent versions of Premiere Pro have required a 64-bit operating system. You can find the system requirements at System requirements | Adobe Premiere Pro. -
Can't download the Premier Pro trial from Creative cloud
can't download the Premier Pro trial from Creative cloud
Hi, I have the same issue, and I also have w7 32bit. This is only for Premiere? because for flash cc also has similar requirements:
http://www.adobe.com/la/products/flash/tech-specs.html
And we can download it
Thanks, -
Hi
Due to an operating problems, I have uninstalled the trial version of the Premier Pro CC.
Unfortunately, I can't reinstall the Premier Pro CC, because the Creative Cloud application recognizes the Premier, all though it's not on my computer any more.
Details:
Lenovo laptop ThinkPad 301
i5, 8G RAM
Windows 7 Pro
Thanks
BoazCC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654 -
Unable to cancel Subscription renewal
I am unable to cancel my subscription renewal. When I click all the links I end up at a page that says 'access denied' Frustrating. Please help.
Here's what I get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.a6d91002.1403547958.2071fc21
Kind Regards
Jonty KilpatrickHi Rave
Thank you so much for your reply. Appreciated. I had tried that and I just go round in circles never getting anywhere.
From your link I select 'cancel an annual membership' from the revealed drop down and choose 'contact us' which takes me to here: (jive has messed with the link inserting some kind of meta)
Contact Customer Care
the above is adobe dot com / x-productkb/policy-pricing/cancel-membership-subscription.html
Under the revealed drop down: http://helpx.adobe.com/uk/contact.html?step=CCSN_membership-account-payment_cancel-your-me mbership
Credit card and payment
Membership, signing in, and Adobe ID
Downloading, updating, and installing apps
Activating apps
Using my apps and services
whatever you choose next you get to here:
Renew, extend, or restart your membership
Do promotional rates increase after a year?
Cancel your membership
To cancel your Creative Cloud membership, see Cancel your membership or subscription.
Change to an annual membership or a full Creative Cloud membership
Access your account information
Cancel your individual membership and reenroll to Creative Cloud for teams
Change the Primary Admin on a Creative Cloud for teams membership
and selecting 'cancel your membership' takes you back to the top, when you click 'contact us' again you get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.961c20d9.1403616165.45fb14
I just can't get to where I cancel renewal.
Please advise
Kindest regards -
Where can i download the premier pro trial?
I've been looking for a download for the premier elements trial for over an hour now and none of the downloads i can find do anything. I keep getting the same one saying that my download is starting, but nothing happens or that it is in the creative cloud when it's not. I need this to do a school project, so can somebody help me with a link, or teach me how to get this thing downloaded?
Thanks.Is your system 64 bits. If not then you wont get a download.
Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager -
Cannot cancel subscription to Skype Pro
Apparently I signed up for "Skype Pro" about a year ago, though I don't remember doing so. I was using Skype a lot so it didn't bother me. Recently, I logged in to try and go back to a free account, and under "My Accout" it says I have no subscriptions. However, I have been charged for this subscription for the past 12 mounths.
In the email "We've delivered your order" I tried clicking the link to unsubscribe, but it brought me to a unresponsive page with an UNSUBSCRIBE button: clicking the button does nothing....(I tried multiple web browsers, all of them up-to-date).
Any idea what's going on here? I really wish I could talk to a person to work this kind of thing out, and I instead was compelled to remove my auto recharge info to make it stop. I'd like to add it again for making calls, but not if I can't control the charges being made.
Thank you.Hi,
Please contact Skype Customer Service, they will cancel agreement for you
See: https://support.skype.com/en/faq/FA1170
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request. -
Want to cancel subscription - the page not found
I want to cancel my subscription. When i click on the settings page `the page not found` comes. It is very annoying. I have tried both IE9 and chrome.
Hi,
Skype is working on this fix, but until then customer service can help you with this: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance! -
Hello,
I have a subscription for unlimited US calls. I am being automatically billed for this subscription, each month via paypal. I can use Skype, via this subscription, to make calls to the US. Money leaves me, and goes to Skype, as freely as do the calls.
HOWEVER, there is no way visible, via the account page, to view and hence, cancel my subscription. Obviously I have it, as I'm being both billed for it and using it - but there is no way to cancel it as I can access any sort settings, as it stubbornly refuses to show up when I log into my account.
PLEASE advise, mods or Skype, so I may cancel this phantom subscription. I'm not using it enough, and I certainly don't like feeling trapped into a monthly charge because of an interface which suggests that I'm not subscribed to anything at all.
Thank you.Thank you for the quick reply. I will follow your suggestion.
That would explain, why I can't see any subscriptions. But not, the charges - or the ability to call the US.
Is it possible, that I somehow have ended up with more than one "Skype identity?" Is there a way to check on Skype itself, what id it is using? Unfortunately, the payment notification from Paypal only contains the following information:
25 Jul 2011 17:02:31 BST
Transaction ID: XXXXXXXXXXXX
Hello xxxxxxxxxxxxxx,
You sent a payment of $8.04 USD to Skype ([email protected])
It may take a few moments for this transaction to appear in your account.
Merchant
Skype
[email protected]
Instructions to merchant
You haven't entered any instructions.
Description
Unit price
Qty
Amount
United States Unlimited min 1 month
$6.99 USD
1
$6.99 USD
Subtotal
$6.99 USD
Tax
$1.05 USD
Total
$8.04 USD
Payment
$8.04 USD
Charge will appear on your credit card statement as 'PAYPAL *SKYPE'
Payment sent to [email protected]
From amount
£5.07 GBP
To amount
$8.04 USD
Exchange rate: 1 GBP = 1.58579USD
Invoice ID: xxxxxxxxxxxx
Edit: Removed some info for security reasons. -
Unable to cancel subscription it keeps timing out
Anyone have any suggestions on what to do? I can do everything else that is in the menu options but it times out when selecting subscriptions and sends me back to the login screen.
Hi djfakldjf,
Please Contact Customer Care. An agent should be able to help you with that.
Best,
Sara -
How do i cancel my adobe premier pro cc plan
i've been using this software for almost 1 week and i feel that video editing is a boring job for me. So i would like to cancel my plan but i have no idea how. please help
... in addition:
and https://helpx.adobe.com/x-productkb/global/phone-support-orders.html >>> see screenshot (screen build-up takes it's time at the moment)
and international phone support at https://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
Hans-Günter -
How do I cancel the month-to-month plan for Adobe Premier pro ?
I've followed the steps for canceling my membership, but 'cancel plan' button doesn't appear in my 'manage plan' page.
I needed the premier pro just for a limited time but it is still charging for the second month.
I hope I can get it cancelled ASAP.
Thank youCancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I had the trial for premier pro. It expired and yesterday I bought the creative cloud business package.
In the creative cloud desktop app, under premier pro, it says trial expired, and the only option across from it, is to buy. But I already bought the package yesterday, why doesn't it say download or install?
If I click premier pro it takes me to a box looking for a redemption code? Do I need a redemption code,, if so how to I get one, was it emailed to me?
Should I uninstall the premier pro I have on the computer at the moment, before I can download the one I just bought? As next to premier pro in manage application it gives an option to uninstall.. I thought it could just unlock the version I have rather then needing to uninstall it and download it again?
Any help would be greatly appreciated, please
thank you
derekHi Derek,
I can see that you have purchased Creative Cloud for Teams subscription. You will need to invite and accept the invite before you can carry on using the product as a ful version. I can also see that you have sent the invitation to an email address but that invitation has not yet been accepted . If thats the same email address you wish to use , kindly accept the invitation and use the same email address to login to your Creative Cloud Desktop application.
Cheers,
Kartikay Sharma -
Premier Pro - Not the latest version?
I thought by buying the subscription to Premier Pro it would keep me up to date with the latest version. Is that not correct? I'm on version 7.2.2 (33) but I understand there is a version 8.x available?
With Premier Pro open, I click on Help and Updates is greyed out. So I have to log onto the CC and search for the update, correct?
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