Unable to cancel trial version of creative cloud, do not want to follow into paid membership. what shall I do?

I am trying to cancel my free trial of creative cloud as I do not want to pay for full membership, how can I do this?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • Difficulty downloading Trial version of Creative Cloud

    I am a Windows 7 user. When I tried to download a trial version of Creative Cloud I am getting the following message: "You are using an OS that Creative Cloud no longer supports". Can you explain? Thanks.

    Hi RPayen1,
    Are you on a managed network. Please try to download CC apps via direct link: http://prodesigntools.com/adobe-cc-direct-download-links.html .
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,inte

    I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,interrupted,by,my,dau ghter,by,inserting,a,usb,device,into,the,usb,port.,I,could,not,find,the,download,,I,signed ,into,adobe,and,now,it,tells,me,that,i,have,a,30,day,trial.,My,account,shows,that,I,have,p aid,my,first,monthly,installment,but,i,can,only,use,a,trial,version,,which,says,will,expir e,in,30,days.,What,can,I,do,to,get,the,full,yearly,plan,version???

    Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.

  • Q : i have downloaded trial version of creative cloud ... kindly help to start trial on it ... it is not opening only

    Q : i have downloaded trial version of creative cloud ... kindly help to start trial on it ... it is not opening only ?

    What do you mean?
    Cloud desktop problems
    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    -and 'looping' https://forums.adobe.com/thread/1504792
    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    -Similar in Windows https://forums.adobe.com/message/5853430

  • I have 29 days left of the trial version of Creative Cloud. Why did the program stop functioning? No output whatsoever...

    Just downloaded the 30day trial version of creative cloud. I still have 29 days left. All of a sudden program stopped functioning. No output whatsoever. What happened?

    [email protected] wrote:
    and when I click on 'continue trial', I am unable to use the program, as far as record and/or playback.
    Okay, let's assume that it opens, and that the transport doesn't work. If this is the case, then there's only one thing that stops it - no valid sound device found. Go to the Preferences menu and look at your hardware, and select something relevant (probably an internal device). If the answer isn't obvious, report back on what you see there.

  • How do I set up my Trial Version of Creative Cloud?

    This is probably a simple issue:
    I logged into my Adobe account to register for a Trial Version of Creative Cloud. 
    I don't know if it took effect--I received no notification or instructions.  But, now the "trial" button is greyed out, so I'm assuming I have it now.
    I see there are options to download various apps in the Cloud.  Shouldn't I just download them all?  (I thought they all came downloaded and ready to run.)
    And, with a trial version, will I be able to add CC to my laptop?  And, if not, can I set up another trial version on my laptop?
    Thanks.

    The apps need to be installed selectively. They never install automatically. Once you are signed in, your trial starts  and you can do this on as amny systems as you like.
    Mylenium

  • Cannot download free trial version of creative cloud.  what do i do?

    I am not able to download free trial version of creative Cloud.  what do I need to do?

    Cool. Mine too
    Good luck!
    >--Original Message--
    >From:
    [email protected]
    >Date: 07/03/2015 7:26
    >To: "Phil Watkins"
    <[email protected]>
    >Subj: [Creative Cloud Download &amp;
    Install] cannot download free trial version of creative cloud.  what do
    i do?
    >tonyc79110995 [https://forums.adobe.com/people/tonyc79110995 created
    the discussion
    >"cannot download free trial version of creative
    cloud.  what do i do?"
    >To view the discussion, visit: https://forums.adobe.com/message/7262206#7262206
    >

  • I downloaded the trial version of creative cloud but cannot start photoshop?

    I downloaded the trial version of creative cloud but cannot start photoshop?
    How can I start the program, cannot find any Ps icon to click on??
    thank you

    Without proper system info and other technical details nobody can say anything.
    Mylenium

  • Got Error #34 when installing Flash trial version by Creative Cloud

    I got Error #34 when installing Flash Professional trial version by Creative Cloud, how to fix it?

    Without proper system information and otehr details nobody can tell you anything.
    Mylenium

  • I installed the trial version of Creative Cloud and when I open it's blank.  How can I sort this??

    I have tried a few times now to install the trail version of Creative Cloud to get the new PS2014 - but it's blank as below.  I'm on Windows 7 and this is the first time it's happened (have used this software on this PC before to install other trials)

    Hi Fayet16,
    Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
    Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
    Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
    Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
    Thanks,
    Ratandeep Arora

  • Fuer Nutzung Indesign Trial Version Adobe Creative Cloud runtergeladen. Auf Desktop ist Verknuepfung zur Cloud, bei Anklicken poppt fuer ca. 1 Sek. schwarzes Fenster auf, dann wieder weg.Ich wollte eigentlich zur Trial version gelangen...??

    Hi, Ich wollte mir die Indesign Trial Version runterladen. Nach Klick auf 'Testversion' muss man ja wohl etwas installieren, das sich Adobe Creative Cloud nennt. Getan. Auf Desktop liegt auch eine Verknuepfung mit diesem Namen, aber bei Doppelklick hierauf oeffnet sich ganz kurz ein schwarzes Fenster, das sich sofort wieder schliesst. mehr passiert nicht. Hat jemand eine Ahnung was es damit auf sich hat und wie ich nun an die Trial Version Indesign gelange? Danke fuer Rueckmeldungen.

    Hallo,
    danke fuer die Antwort. Nicht sicher, was OS heissen soll, denke mal, Betriebssystem. Das ist windows 7, laptop, deutsche version, programm sollte indesign sein (siehe erster post).
    So, habe jetzt die Indesign App meines Wissens heruntergeladen, dann sollte man wohl die Cloud aufrufen, es funktioniert aber trotzdem nichts.
    Puh, muss sagen, das ist ganz schoen benutzerundfreundlich und zeitfressend. man wird einfach ueberhaupt nicht informiert, welche schritte man wie genau machen muss. alles guesswork und dann passiert nichts. warum nicht? woanders klappt es doch auch. da vergeht einem wirklich die lust, das programm zu nutzen. da vergehen tage mit ausprobieren und man ist sich nichtmal sicher, ob man es denn irgendwann heruntergeladen bekommt.
    was meisnt du 'aus der anwendung (welche anwendung?) heraus auf test klicken und Programm runterladen'?

  • Photoshop trial version with Creative Cloud

    I downloaded creative cloud, and now I'm trying to download the trial version of Photoshop, but I keep getting an error message saying there's a problem with either the internet or adobe servers. My internet is working. It says download failed. What can I do?

    Refer to this:
    Sign in or activation errors
    Mylenium

  • I cannot install downloaded trial version of Creative Cloud for Indesign?

    I am trying to install Trial version (Creativecloudset-up.exe), but showing error like this (attached). How to solve this issue?

    Please refer to: http://forums.adobe.com/message/6258058 where this issue is already been discussed.
    or
    KB article: Error downloading Creative Cloud applications

  • I am unable to cancel my subscription to creative cloud

    I have tried following the instructions for canceling my 12 month subscription to creative cloud (I am currently in the last month), but when I click on the link "Cancel this plan", I get the message:
    If you cancel your plan, you will lose access to certain features of your Creative Cloud membership, including certain applications, a higher level of services, and additional cloud storage. At the end of your current paid month, June 13, 2014, your membership will revert to a free membership, and you'll be billed 50% of your remaining contract obligation, as outlined in our billing terms. Memberships canceled within the first 30 days after purchase will be fully refunded by contactingCustomer Support.
    To cancel your plan, please contact Customer Support.
    So, what hoops do you expect me to jump through in order to actually cancel my subscription?

    Chat start time
    Aug 9, 2014 2:51:06 PM EST
    Chat end time
    Aug 9, 2014 2:58:37 PM EST
    Duration (actual chatting time)
    00:07:31
    Operator
    Arun Kumar
    Chat Transcript
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    info: You are now chatting with 'Arun Kumar'
    Arun Kumar: Hello! Welcome to Adobe Customer Service.
    Arun Kumar: Hi  Laurel.
    Laurel Suess: I want to cancel my subscription please.
    Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
    Laurel Suess: This is not convenient. I want to cancel my account, please.
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
    Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
    Arun Kumar: Please check with us after tomorrow midday.
    Laurel Suess: Please email me a copy of this chat conversation.
    Arun Kumar: I am sorry but this option is no more working,  you can Copy the Chat transcript from your end.
    Arun Kumar: Is there anything else I can help you with?

  • I've downloaded a trial version of creative cloud and photoshop but how do I get started with the trial?

    I recently downloaded a trial version of photoshop but I can't find a simple enough way to start it. I'm signed in but when I press the "get started" button it brings up the purchase options. I just want to run the trial for now. Any ideas?

    Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.

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