Unable to capture HD 1080 video from HDCAM deck using Decklink HD

I have an original decklink HD capture card with SDI I/O. I have a rented Sony HDCAM F500 deck for the weekend. I can not get FCP to digitize even a frame. All my QT, FCP, OSX and Decklink software is up to date and compatible with one another acording to Decklink's website.
The capture tool shows no video input. I am conecting via SDI from the HD output of the deck to the SDI input on the card, the capture settings are set to the HD format I need to work in, 23.98 PsF. I get the error mesage when I select the setting I want: Unable to locate the capture device Blackmagic HDTV 1080. Your system config may have changed or your deck/camera may be disconnected or turned off.
The system will work in SD using the downconvert output of the deck, but this does me no good on this job. I hope someone has experience with this problem and can help because I am out of ideas!

sorry mate, if I was in the office I would try to help troubleshoot this thing, but here at home its a bit pointless.
other than suggesting you check that you really do have an Declink HD card an not the Declink SD card, or th epossiblity the card may be faulty, the best I can offer is to point you to the Decklink forum at the Cow.
http://forums.creativecow.net/cgi-bin/newviewposts.cgi?forumid=124
have you tried to capture any other HD flavour with this card? how about capturing via the downcoverted SD and using the card to upconvert to HD? (this is not a suggested workflow, just trying to ascertain whether the card is working in HD at all)

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