Unable to capture picture using dedicated camera button

Hi
From a couple of weeks i didn't used camera in my mobile.
Today when i used to capture some pics, i am unable to capture the pictures using the dedicated key.
But Same is working in burst mode but not in remaining all modes (Auto mode, manual mode.... )
Please do the needful
With regards
Srinivas

Sorry,there is only touch capture.I was thinking about volume key that can be used to take a picture.Try to clear data for camera under settings-apps-all.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

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<![LOG[Microsoft Deployment Toolkit version: 6.1.2373.0]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[The task sequencer log is located at X:\windows\TEMP\SMSTSLog\SMSTS.LOG. For task sequence failures, please consult this log.]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context=""
type="1" thread="" file="ZTIBackup">
<![LOG[OriginalPartitionIdentifier is set, find disk: SELECT * FROM Win32_LogicalDisk WHERE Size = '299999686656' and VolumeName = '' and VolumeSerialNumber = '2A688632']LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup"
context="" type="1" thread="" file="ZTIBackup">
<![LOG[Search for Drive: OriginalPartitionIdentifier SELECT * FROM Win32_LogicalDisk WHERE Size = '299999686656' and VolumeName = '' and VolumeSerialNumber = '2A688632']LOG]!><time="14:01:12.000+000" date="08-15-2014"
component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Found Drive: C:]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Property OSDTargetDriveCache is now = C:]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Property OSDisk is now = C:]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[BackupDrive not specified searching for backup drive]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[BackupDrive defaulting to Destination Logical Drive: C:]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Checking to see if we can store the backup locally]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
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<![LOG[Available space at C:\StateStore: 132373320]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
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<![LOG[Network store path set to blank]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Network store path set to: \\OCS-MDT\CCBShare$\Captures]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Backup file name already set to: CCB01-8_15_14.wim]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Using the backup path: \\OCS-MDT\CCBShare$\Captures\CCB01-8_15_14.wim]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Validating connection to \\OCS-MDT\CCBShare$\Captures]LOG]!><time="14:01:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Already connected to server OCS-MDT as that is where this script is running from.]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[Beginning backup of drive C:]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[About to run command: "\\OCS-MDT\CCBShare$\Tools\X64\imagex.exe" /capture /compress maximum C: "\\OCS-MDT\CCBShare$\Captures\CCB01-8_15_14.wim" "CCB01CDrive" /flags ENTERPRISE]LOG]!><time="14:01:13.000+000"
date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[Command has been started (process ID 1568)]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 0 minutes (process ID 1568)]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > ImageX Tool for Windows]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > Copyright (C) Microsoft Corp. All rights reserved.]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > Version: 6.1.7600.16385]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > Files/folders excluded from image capture by default:]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > \$windows.~bt]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > \$windows.~ls]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > \winpepge.sys]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > \Windows\CSC]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
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<![LOG[ Console > \System Volume Information]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > \pagefile.sys]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > \hiberfil.sys]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > Turning on VERIFY option for network share]LOG]!><time="14:01:13.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > Scanning files and directories...]LOG]!><time="14:01:14.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 0% ] Capturing progress ]LOG]!><time="14:18:10.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 17 minutes (process ID 1568)]LOG]!><time="14:18:10.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 1% ] Capturing progress ]LOG]!><time="14:18:10.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 2% ] Capturing progress: 2:22:22 hrs remaining ]LOG]!><time="14:21:04.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 3% ] Capturing progress: 2:23:19 hrs remaining ]LOG]!><time="14:22:41.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 4% ] Capturing progress: 2:23:01 hrs remaining ]LOG]!><time="14:24:11.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 23 minutes (process ID 1568)]LOG]!><time="14:24:11.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 5% ] Capturing progress: 2:39:46 hrs remaining ]LOG]!><time="14:27:38.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 6% ] Capturing progress: 2:43:14 hrs remaining ]LOG]!><time="14:28:53.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 7% ] Capturing progress: 2:43:42 hrs remaining ]LOG]!><time="14:30:39.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 29 minutes (process ID 1568)]LOG]!><time="14:30:39.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 8% ] Capturing progress: 2:41:26 hrs remaining ]LOG]!><time="14:32:08.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 9% ] Capturing progress: 2:43:24 hrs remaining ]LOG]!><time="14:34:47.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 10% ] Capturing progress: 2:41:57 hrs remaining ]LOG]!><time="14:36:09.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 35 minutes (process ID 1568)]LOG]!><time="14:36:09.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 11% ] Capturing progress: 2:38:33 hrs remaining ]LOG]!><time="14:37:31.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 12% ] Capturing progress: 2:35:51 hrs remaining ]LOG]!><time="14:39:18.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 13% ] Capturing progress: 2:33:30 hrs remaining ]LOG]!><time="14:41:00.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 40 minutes (process ID 1568)]LOG]!><time="14:41:00.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 14% ] Capturing progress: 2:30:39 hrs remaining ]LOG]!><time="14:42:28.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 15% ] Capturing progress: 2:28:39 hrs remaining ]LOG]!><time="14:44:23.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 16% ] Capturing progress: 2:28:06 hrs remaining ]LOG]!><time="14:46:43.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 45 minutes (process ID 1568)]LOG]!><time="14:46:43.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 17% ] Capturing progress: 2:30:58 hrs remaining ]LOG]!><time="14:50:26.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 18% ] Capturing progress: 2:42:16 hrs remaining ]LOG]!><time="14:57:55.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 56 minutes (process ID 1568)]LOG]!><time="14:57:55.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 19% ] Capturing progress: 2:55:09 hrs remaining ]LOG]!><time="15:03:37.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 62 minutes (process ID 1568)]LOG]!><time="15:03:37.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 20% ] Capturing progress: 3:03:46 hrs remaining ]LOG]!><time="15:07:09.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 21% ] Capturing progress: 3:10:17 hrs remaining ]LOG]!><time="15:11:41.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 70 minutes (process ID 1568)]LOG]!><time="15:11:41.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 22% ] Capturing progress: 3:12:08 hrs remaining ]LOG]!><time="15:13:22.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 23% ] Capturing progress: 3:11:13 hrs remaining ]LOG]!><time="15:15:43.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 24% ] Capturing progress: 3:08:56 hrs remaining ]LOG]!><time="15:17:45.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 76 minutes (process ID 1568)]LOG]!><time="15:17:45.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 25% ] Capturing progress: 3:06:17 hrs remaining ]LOG]!><time="15:20:12.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 26% ] Capturing progress: 3:03:27 hrs remaining ]LOG]!><time="15:22:24.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ZTI Heartbeat: command has been running for 81 minutes (process ID 1568)]LOG]!><time="15:22:24.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
<![LOG[ Console > [ 27% ] Capturing progress: 3:00:07 hrs remaining ]LOG]!><time="15:24:14.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 28% ] Capturing progress: 2:56:19 hrs remaining ]LOG]!><time="15:25:55.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
file="ZTIBackup">
<![LOG[ Console > [ 29% ] Capturing progress: 2:54:19 hrs remaining ]LOG]!><time="15:30:23.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread=""
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<![LOG[ZTI Heartbeat: command has been running for 89 minutes (process ID 1568)]LOG]!><time="15:30:23.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
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file="ZTIBackup">
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<![LOG[ZTI Heartbeat: command has been running for 95 minutes (process ID 1568)]LOG]!><time="15:36:38.000+000" date="08-15-2014" component="ZTIBackup" context="" type="1" thread="" file="ZTIBackup">
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<![LOG[Error creating an image of drive C:, rc = -1073741819]LOG]!><time="17:45:05.000+000" date="08-15-2014" component="ZTIBackup" context="" type="3" thread="" file="ZTIBackup">
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Not sure what's going on here. Possibly a corrupt drive? Or the target drive is full?
Try running the imagex command manually from a F8 cmd window (in WinPE)
"\\OCS-MDT\CCBShare$\Tools\X64\imagex.exe" /capture /compress maximum C: "\\OCS-MDT\CCBShare$\Captures\CCB01-8_15_14.wim" "CCB01CDrive" /flags ENTERPRISE
Keith Garner - Principal Consultant [owner] -
http://DeploymentLive.com

Unable to send picture using iMessage to specific contact.

All of a sudden this afternoon I can no longer send pictures using iMessage to a specific contact. The contact is the other phone in my house which is an iPhone 4 and I am using a 4s. The iPhone 4 can send photos to me using iMessage with no problem but I cannot send any to that one. iMessage will show delivered and then change to not delivered, I have turned iMessage off and on, done soft and hard reboots, and done a restore as well from a time when it was working. In every scenario I get the not delivered message. Can anyone help with this?

of course all 3 iphone 4s are using there own apple id's
all 3 did work when new
turned all off rebooted turned back on then 2 worked then stopped working a day later
other one is showing a an email address even though its set as phone number
the exact settings as the 4s that shows a phone number
but i cant send text or photo imessages to that one from the other 2 4's devices
first time i fixed it it still wasnt sending photo imessages until i sent a photo imessage to myself from the recieving device then all **** broke loose and i started recieving test imessages id been sending the past few days
stopped working next day again as expected
dont worry bout it bro, thanks for the advice but its already wasted too much of my time
turning it off and leaving it off is the best fix ive found lol

Unable to roatate picture using the trackpad For Aperture

I'm having issue in rotating images with the trackpad with aperture. i've updated it to 2.1.2 so it should work. the rotating functions works with iphoto but not this. any advice?

Sorry,there is only touch capture.I was thinking about volume key that can be used to take a picture.Try to clear data for camera under settings-apps-all.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Unable to capture from Sony HDFX1 camera

Built a new PC and utilized a top end ATI Radeon dual video card. Running Vista Ultra OS(hmmmm), plenty ram, processor, etc.
PC does not see my camera when I plug in for capture. Do I need a special codec or 1394 HD drivers available for HD capture from ATI or from Adobe perhaps?
Frustrated

If the Vista install was a standard installation, Vista should recognize the camera automatically and install the correct drivers. Nothing you need to do. Make sure that you connect the firewire cable first between the camera and the on-board firewire connector. Do not try to connect it to the ATI card. Once the cable is connected, turn on the power on the camera and set it to VCR. Vista will then install the necessary drivers automatically and if they have been installed previously, show the autoplay box. Make sure that the menu in the camera is correctly setup to use the iLink connection and the format you shot in, so either DV or HDV. Consult the Sony manual for that. If the does not work, try a different cable first.

CK71 suddenly hang when taking a picture using the camera

Hi team, The customer is using the CK71 with camera option.
OS is. 1.61.22.72.
Our partner developed the camera application based on Intermec source file according to the IDL(Multimedia Resource Kit).
Regarding the source that the partner tested, I attached the zip file including the DotNetCF 3.5.
Also, I attached the CNxDShow.CAB that we have to install first for operating the camera. The symptom is... when taking the picture again and again in light environment and in dark environment by turns, suddenly CN70 hang. For restoring, we should remove the battery and install it again for rebooting.
But, the customer hates the removing and reinstalling the battery. To reproduce the symptom....
1. Copy all file under the folder "\FullSreenCameraCNx\FullSreenCameraCNx\bin\Debug" and paste them into the device.
2. Copy the CNxDShow.CAB and paste into the device.
3. Install the CNxDShow.CAB first
4. Create new folder "\My Documents\My Pictures" on the device, if the device doesn't have the name of the folder
5. Execute the FullScreenCameraCNx.exe on the device by clicking
6. Try taking a picture by pushing the enter key in light/dark environment by turns again and againIn our trouble shooting,
The application put the log file when taking a picture.
the location of the log is under the folder "Flash File Store\Log\Device_Conncet".
Normal log is...
===================================
2015-06-30 5:2:31 Camera Shot S
2015-06-30 5:2:31 Camera Shot E
2015-06-30 5:2:33 Start
2015-06-30 5:2:33 Shot Result : Ok : \My Documents\My Pictures\SnapShot-5.jpg
===================================or
===================================
2015-06-30 4:58:0 Camera Shot S
2015-06-30 4:58:0 Camera Shot E
2015-06-30 4:58:1 Start
2015-06-30 4:58:1 Snapshot failed
===================================But, Abnormal log when Device hang suddenly is ...
No "Start" or No "Snapshot failed" like the below.
===================================
2015-06-30 5:5:34 Camera Shot S
2015-06-30 5:5:34 Camera Shot E
2015-06-30 5:5:34 Camera Shot S
2015-06-30 5:5:34 Camera Shot E
2015-06-30 5:5:34 Camera Shot S
2015-06-30 5:5:34 Camera Shot E
2015-06-30 5:5:35 Camera Shot S
2015-06-30 5:5:35 Camera Shot E
===================================Please see the logfile in the 20150630.txt that I attached additionally.
The thing that we are feeling that it was strange is....
in the source, if invoked "Cam.Snapshot(CurrentResolution)", "Cam_SnapshotEvent" should be called. But, when we experienced the "Device Hang" during taking the pictures, I guess that "Cam_SnapshotEvent" were not called. I copied and pasted the some part of source that I want to highlight like the below.
============================================================//---------------------------------------------------
// make snapshot
bool AcceptingEnter = true; //for eliminating repeating enter keydown events...
void Form1_KeyDown(object sender, KeyEventArgs e)
if (e.KeyData == Keys.Enter && AcceptingEnter == true)
AcceptingEnter = false;
log_Entity.write_Log(1, " Camera Shot S");
Cam.Snapshot(CurrentResolution);
log_Entity.write_Log(1, " Camera Shot E");
e.Handled = true;
// Received snapshot event
void Cam_SnapshotEvent(object sender, Camera.SnapshotArgs sna)
log_Entity.write_Log(1, " Start");
if (sna.Status != Camera.SnapshotStatus.Ok)
log_Entity.write_Log(1, " Snapshot failed");
MessageBox.Show("Snapshot failed");
else
log_Entity.write_Log(1, " Shot Result : " + sna.Status + " : " + sna.Filename);
============================================================ Can anyone provide the information or solution why the CK71 suddenly hang and how to avoid the "device hang"? Best Regards,
Kim, Hyun Wook

Hello
you opened a case at our support portal. That is the right way to get support for such very specific issues.
Thanks
Josef

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I've been trying to perform a capture using Premiere Pro CS4. The camera im using is Sony DCR-HC42e. When I try using the capture feature, and the setting are for DV, the capture window advisory shows " Cant activate recorder. Try resetting camera". The camera seems to be fine. When I change the setting to HDV, I'm able to control the camera using the controls in the Capture window, but am unable to capture anything. The Record button is diabled anf the window advisory now reads Capture device offline. The display is blank. I checked other video software and I am able to capture the video using Windows Movie Maker as well as WinDV. Im using a firewire connection and a Windows Vista for the capture and the system has 1.5 GB RAM installed in it. I have also installed the drivers for the camera. Can anyone help me resolve this issue?
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