Unable to Capture Video PE 3.0

I'm using Premier Elements 3.0 and am unable to capture a video from my DV camera. I have reviewed all the instructions that might relate to the problem and have re installed the program. When I go to capture a video, in the top left of the screen indicates "Capture device off line" however I can start and stop my camera with the buttons on the capture screen. The get video button is not active. It will not download. Again if run through the start up instruction with no results.  The program use to work fine but I have not used it in a while. Any suggestions?

A couple of questions:
Do you have the 3.0.2 update?
What make/model of camera?
Does Windows give you the "bing-bong" sound, when you have the camera plugged-in via FireWire and you turn it on?
What mode does the camera's manual tell you to set the camera in, for capture?
Good luck,
Hunt

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