Unable to change content types for pptx, xslx and docx files

I'm running into an issue where I cannot change the content type of any xml-based Office documents. Here's what I've done:
1 - Create a custom content (A) type based off the Document content type
2 - Enable the custom content type in a document library
3 - Add a document or select an existing document and edit the content type to the custom content type
4 - The custom content type will save for documents such as .ppt, .doc, etc. The custom content type will now save for .docx, .pptx or .xlsx files. The properties window will save without displaying any errors but the content type will not change
I ran several tests including creating another custom content type (B) based off of the Document content type. I proved that:
The custom content type (B) can be saved to .docx, .pptx or .xlsx files IF no additional columns are added to the custom content type
As soon as I add a column to the custom content type the aforementioned documents cannot be saved as that custom content type
Documents created through the File option in a document library also fail to change content type to the custom content type when saved. Most of my files are .docx, .pptx, or .xlsx files, and this issue poses a significant roadblock in our SharePoint roll-out.
I appreciate any advise you can provide.

Hi,
According to your post, my understanding is that the custom content type could not save with .docx, pptx and xlsx files when with a additional column.
I tested with your issue as the steps below, the custom content type worked well.
Create a custom column Doc1
Create a custom content type Doc1, the parent content type from chose the Document Content Types, Parent Content Type chose Document.
Add the custom Doc1 to the custom content type Doc1.
Add the custom content type into the library LIbA.
Upload the files with .docx, .pptx and .xlsx files into the library with the custom content type, they all save well with the custom content type.
I also create other content type with other Parent Content Type, they all worked.
Did the issue occur in other library? You can create a new library then use the custom content type to check whether it works.
You can also use the other browsers to check whether it works, such as Chrome, Firefox.
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support

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