Unable to change credit card for cloud subscription

I get to the edit billing ok then get a message that there is a problem on Adobe's end and to try later. For the last 4 days.

Hi susnb59,
I hope you must have also tried different browsers like Archcentury, which is first step towards resolution, next you can trying deleting the cookies & browsing history.
If the issue still persists, please inbox me the order number for which you want to change the billing details with your contact informations, I can always follow it up for you with the concerned team.
Regards,
Rajshree

Similar Messages

How to Update/Change Credit Card for my subscription

i changed my card twice already and your system is still processing the old card

evita1 wrote:
How to Update/Change Credit Card for my subscription?
Please provide a detailed explanation.
To update your credit card, follow these steps:
1. Sign in to www.Skype.com
2. Click on Your Active subscription
3. Select your subscription then click on Settings.
4. Click on Change payment method.
5. Enter a new credit card details or select a different payment method. Then click Save
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

Re: How to Update/Change Credit Card for my subscr...

Hi I am .[Removed for privacy]
My paymnt transaction is problem. Subscrible minute pake not recharge.
Plz help me

evita1 wrote:
How to Update/Change Credit Card for my subscription?
Please provide a detailed explanation.
To update your credit card, follow these steps:
1. Sign in to www.Skype.com
2. Click on Your Active subscription
3. Select your subscription then click on Settings.
4. Click on Change payment method.
5. Enter a new credit card details or select a different payment method. Then click Save
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

How do I change credit card for apple acct

HOw do I change credit card for apple acct

For iOS devices > iTunes Store: Changing account information
For Mac OS X > Mac App Store: Changing your account information
iTunes Store: Accepted forms of payment

FIX: Unable to update/change credit card for iCloud Storage

You may get an email from Apple that says that they are having a problem processing your credit card for iCloud Storage. The email then goes on to give you three instructions to fix this by tapping on SETTINGS -> iCLOUD then tapping on "Account" and then following on-screen instructions.
If (like me) you see that your card is OK but you are still getting the email and you cannot edit the payment details, this is what you do.
Turn off Family Sharing.
Once this is done, you will then see that the old card details are really what is trying to be used, and you can then update your payment option. This is not known about in front line support and it was only a high ranking tech support person in iTunes support who mentioned this in passing as a possible cure. Share it please as failing to get your payment option correct can result in losing your iCloud Storage Plan and placing you back at basic free levels.

The following may help: Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

Change Credit Card for subscription Creative Cloud

Hello,
I want to change my credit card info but I cannot get to the wright page.
I get everytime the error-page. And in that time my subscription has ended and I have a big project to finish.
Can you please fix it or send me to the wright page were I can change my information.
this link won't help me:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Hi Samm,
Can you post a screen shot of where you are clicking before getting the error, the link that gives the error and the exact error itself? I want to report it but need more info.
Our support can generally change it for you if needed also, which might be a workaround in the meantime.
http://www.adobe.com/eeurope/support/contact/
-Dave

Is Adobe suffering a crisis? I have been unable to change credit card info for 2 days.

Is Adobe suffering a crisis? I have been unable to change my credit card of record for a Creative Cloud subscription. Support staff could not do it. Can't do it online even though help articles say one can. Have now been waiting 40 min to talk to someone today. What's going on? Changing billing info is pretty routine. Why can't Adobe do it.

Are you able to log in to your account and see an Edit Billing link?
http://forums.adobe.com/message/4770306

Where Change Credit Card # for Monthly Billing?

I cannot find anywhere on my profile or order where I can change the credit card number for my monthly Creative Cloud billing.

After wasting 90 minutes, over half of that waiting for phone support, the phone support person, after 20 minutes, came to a conclusion that because the monthly billing was supposed to happen yesterday, the 'Edit' billing option is not available, and I should check back later to see if the Edit option reappears. In the meantime, he says that my account will be 'suspended', if my credit card is not available for billing. I am not sure of the implications of that (can't use the software on my PC; my business catalyst sites are taken offline?), but this situation is making me think twice about this subscription solution. If I am going to be subject to such a waste of time, waiting an hour and a half for a simple billing issue; with my use of the software, and website availability, at risk, this subscription is too risky for me. I am just in the third month of trying this out.
Note: My credit card company notified me Friday of a fraudulent $20 charge to my card in the Dominican Republic (I'm not even sure where that is), so we cancelled the card, and they sent me a new card that arrived today (Monday). First time that has happened to me, but that is not as bad as having my software usage and website availability 'suspended'.
Thanks both of you for trying to help me out on this...

Unable to Change Credit Card Info After Several Attempts Online, Phone, and Chat

To whom it may concern,
I have repeatedly tried to change my credit card info for billing purposes.
After several attempts, and phone calls telling me that it would take several weeks, it is still unchanged.
This is such a simple task, yet so impossible with your company. It shouldn't take this long.
The phone support staff are so scripted and unable to implement only the most basic tasks and simply repeat what i can look up myself online.
The Chat process is so painfully slow and difficult it is quite useless.
You would think a software company would be able to accomplish such a common task with no problem.
EXTREMELY disappointed in Adobe Customer Service options.
For the 5th time, who can I contact that can tell me how and when this will be changed?
Good grief.

What is even more frustrating to the absolutely useless chat function, is that when you talk to phone support they either give you a link to a page of how to update your credit card info or simply read that to you and guide you through something you can do yourself.
And that is where it ends… #awful

Change credit card in Azure subscription.

Hello,
My credit card which is associated with azure will expire soon, so I would like to change the card before it expires and I am unable to find out how.

Hello,
I would suggest you to follow these steps and check if it helps.
Steps to remove old credit card:
Please follow the steps below to remove the old credit card associated with your account.
Log into "https://commerce.microsoft.com/"https://commerce.microsoft.com using your Live ID.
Select the Azure Profile on the top by clicking the dropdown box.
Select Payment Options
Select the credit card you want removed
Select remove
Steps to add credit card:
Please follow the steps below to add a new credit card
Log into "https://commerce.microsoft.com/"https://commerce.microsoft.com using your Live ID.
Select the Azure Profile on the top by clicking the dropdown box.
Select Payment Options
Click on “add payment option” and add your new credit card.
Hope this helps.
Regards,
Azam Khan

Unable to change credit card number in itunes

I'm on the Edit Payment Information page in itunes attempting to update my credit card. Because I'm on a new PC the system wants me to verify the expiration date of the card and the security card. However, I am unable to do this because the card itunes has on file is very old and expired. I have been unable to find a way to add a new card. Please tell me how I can purge the old card info and add a new card.
thanks!

Do you get the 'none' option on the screen so that you can remove the old card, and then add the new card from scratch ?

Can't change Credit Card if we are on a subscripti...

Hi,
My Credit Card company recently changed my credit card number which needed me to update all accounts where I had registered for auto-pay using that card. Skype is one them and I have a Subscription plan. This is what I tried to do :
1. Log in to Skype from a Desktop Browser
2. Navigate to : Payment Settings > Stored Payment Details. I see my old Credit Card number registered.
3. There is no option for adding additional Credit Cards so that I can switch my subscription after registering the new card
4. On trying to delete the old credit card I get an error message, " This card is being used to fund your Skype Premium with Unlimited World. If you want to delete this card you have to cancel your subscription first. "
5. I do not want to delete the subscription and restart it for two reasons:
a. I subscribed during an offer period, if I cancel I will not get my old rate again
b. I do not want to cause any disruption in service to my Skype subscription that I use across devices.
My requests of the Skype Team:
1. I need a means of changing my payment details without cancelling my subscription so that my monthly payment goes through.
2. Allow users to pay for the their subscriptions using Skype Credit too, some of us have kept a large balance just in case.
Thanks

There is a workaround to the issue stated at the link below but we must fix the primary issue:
http://community.skype.com/t5/Rates-and-subscriptions/How-to-Update-Change-Credit-Card-for-my-subscr...
The guidance that one needs to cancel a subscription to update the payment menthod is wrong.

How do I change credit card information for app store and itunes

I am unable to change credit card infor for my app store and itunes?

What happens when you try to change your card details ?
You should be able to change your payment details on your computer's iTunes by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your iPhone then tap on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and select 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918
Does that not work ?

I can't change about credit card for update and download

I would like to update and download , right now i have problem , can't change credit card for buy item , app., and can't update and download, please help me or How do i do?

If you tried to change through the oral account updating and it is not working, try going to the store support staff at http://www.apple.com/emea/support/itunes/contact.html for help.

Change Credit card

I am trying to change my credit card for the subscription and I am unable to do that, please direct me how can i do that or Azure doesnt have that option.
Thanks in advance.

Hi,
what exactly happens when you try to change the credit card?
Do you get any error message?
I would suggest you to follow these steps and check if it helps:
Steps to remove old credit card:
Please follow the steps below to remove the old credit card associated with your account.
Log into "https://commerce.microsoft.com/"https://commerce.microsoft.com using your Live ID.
Select the Azure Profile on the top by clicking the dropdown box.
Select Payment Options
Select the credit card you want removed
Select remove
Steps to add credit card:
Please follow the steps below to add a new credit card
Log into "https://commerce.microsoft.com/"https://commerce.microsoft.com using your Live ID.
Select the Azure Profile on the top by clicking the dropdown box.
Select Payment Options
Click on “add payment option” and add your new credit card.
If the above steps doesn't, then I would request you to create a billing ticket which is free and they will help you with this, here is the link:
http://www.windowsazure.com/en-us/support/contact/
Regards,
Azam khan

Unable to change credit card for cloud subscription

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