Unable to Change Credit Card Info After Several Attempts Online, Phone, and Chat
To whom it may concern,
I have repeatedly tried to change my credit card info for billing purposes.
After several attempts, and phone calls telling me that it would take several weeks, it is still unchanged.
This is such a simple task, yet so impossible with your company. It shouldn't take this long.
The phone support staff are so scripted and unable to implement only the most basic tasks and simply repeat what i can look up myself online.
The Chat process is so painfully slow and difficult it is quite useless.
You would think a software company would be able to accomplish such a common task with no problem.
EXTREMELY disappointed in Adobe Customer Service options.
For the 5th time, who can I contact that can tell me how and when this will be changed?
Good grief.
What is even more frustrating to the absolutely useless chat function, is that when you talk to phone support they either give you a link to a page of how to update your credit card info or simply read that to you and guide you through something you can do yourself.
And that is where it ends… #awful
Similar Messages
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Is Adobe suffering a crisis? I have been unable to change credit card info for 2 days.
Is Adobe suffering a crisis? I have been unable to change my credit card of record for a Creative Cloud subscription. Support staff could not do it. Can't do it online even though help articles say one can. Have now been waiting 40 min to talk to someone today. What's going on? Changing billing info is pretty routine. Why can't Adobe do it.
Are you able to log in to your account and see an Edit Billing link?
http://forums.adobe.com/message/4770306 -
Does anyone know how to change the country associated with your CC account. I need to change my credit card info as well as my address and country - I have moved from NZ to Australia and would like info on how to do this.
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
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How do i change credit card info
how do i change credit card info
Hi Charles,
I've answered your question in your other post: How do I change credit card info?.
Please let us know if you have additional questions.
Best,
Sara -
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change credit card info onfile for purchases or applications done using 1phone ?
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This question was solved.
View Solution.I got my phone from a third party seller and am trying to buy an app. It's giving me the "fraudulent cc please enter diff cc in prefernces and accounts" the problem is I DID...but when I do that is says "credit card info is stored on a secure server not in your phone." I can't change this and it's super annoying! This circular stuff is frustrating and I've entered my info like 13 times, literally. PLEASE SOMEONE HELP ME!!! The old owner's info is hidden somewhere in some deep, dark location and I can't update it to mine!!!! AAAAAAGGGGGGGGHHHHHHHHHH!!!!!!!
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I'm trying to change my credit card info but it keeps telling me my security code us invalid and it is not.... I need to put my billing info in so I can update.
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Sometimes it says security code by it is the ZIP code. Sign into your account in the iTunes app on your computer and verify that all of the information is correct and agree to any new user agreements that may be needed. -
How to change credit card info on my iphone4s
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How do I change my credit card info to no payment method?
http://support.apple.com/kb/HT1918
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How do I update my credit card info from my iPad?
Hello there, Micsal86.
The following Knowledge Base article goes over the steps for doing just that:
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro -
2 questions need help with deleting old credit card info on itunes account, have $15 dollar credit on itunes card, that i cant use, keeps on telling me invalid security code, just want to take of card all together. and have $25 itunes card that i cannot redeem because the numbers were wiped off to hard. help
The same thing is happening to me
I need help -
Changing credit card info / Customer Support
Since my credit card got swapped out (new one has RF chip) it also has a new expiration date. I can find no way to edit the credit card info on the website.Also, there's no way to contact customer support from the site, and I have no wish to be put into Comcast's phone tree h*ll, or be put on hold for 30 mins. for information that should be readily available.Can anyone point me in the right direction?Thanks.
TGS-JV wrote:
Since my credit card got swapped out (new one has RF chip) it also has a new expiration date. I can find no way to edit the credit card info on the website.Also, there's no way to contact customer support from the site, and I have no wish to be put into Comcast's phone tree h*ll, or be put on hold for 30 mins. for information that should be readily available.Can anyone point me in the right direction?Thanks.You must be logged into your primary acount online and you can use this link: https://customer.xfinity.com/Secure/PaymentMethods -
How do change credit card info
How to change credit card info
Hello Glynnw
You can change the credit card information by following steps in the article below.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Im tryng to add my new credit card info and it wont accept it and sais i owe and outstanding balance?? I dont have an outstanding balance please help
Hello there, bigjazzdogg.
The article you were referred to us from, provides some additional information that will allow you to reach a resolution for your issue:
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Particularly, in your case:
Get help
If you need help changing your payment information, contact iTunes Store support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
itunes was deleted from laptop after changing credt card infor and password. How do I get it back along with all of its contents?
I suspect unless he had some items in iCloud backup then they are gone. Connecting an iPhone to a different library from that to which it was previously connected will result in the device asking if you want to erase it.
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