Unable to change registered address and credit car...
My company recently moved and I as a Skype Business account admin trying to update the registration address and input new credit card with the new billing address. When I try to change this from the Company Details page I keep getting the following message.
Important: If you want to change your company's registered address you'll need to contact customer support to make the change.
I have spent more than 1 hour so far on Skype Chat support and sent a couple of emails. No help whatsoever. Can someone assist me with this.
Thanks
TechAffinity wrote:
My company recently moved and I as a Skype Business account admin trying to update the registration address and input new credit card with the new billing address. When I try to change this from the Company Details page I keep getting the following message.
Important: If you want to change your company's registered address you'll need to contact customer support to make the change.
I have spent more than 1 hour so far on Skype Chat support and sent a couple of emails. No help whatsoever. Can someone assist me with this.
Thanks
unfortunately, they are the only ones who can help you regarding this matter. may we know what did the customer say about your concern?
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Similar Messages
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Change registered address of Skype Business accoun...
I need to update the registered (postal, not email) address of my Skype Business account.
The Skype Business control panel webpage says that to do this I must contact Customer Support. (Crazy, why??)
The contact page only offers these Community forums, and Chat (which "is presently experiencing problems" and is not available).
xxxxxxxxxxxxxxxxxxxxxxxx11/26/2014 SKYPE TEXT-CHAT SUPPORT LIVE:
info: at 23:33:34
Please wait for an agent to respond. You are currently '2' in the queue.
info: at 23:35:34
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '2' in the queue.
info: at 23:37:34
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 23:37:53
Privacy Statement
You are now chatting with 'Che-Khov M'.
Kent: at 23:38:02
Hello Skype Support!
Che-Khov M: at 23:38:15
Hello! My name is Che-Khov. Welcome to Skype Live Support! If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. https://support.skype.com/support_selection .
Che-Khov M: at 23:38:15
With that being said, how may I help you How can I help you today?
Che-Khov M: at 23:38:29
Hi.
Che-Khov M: at 23:38:30
How can I help?
Kent: at 23:38:44
I would like to know the process for changing my billing address in My Skype Manager?
Kent: at 23:39:13
I see from the following link this can be done without customer support?
Kent: at 23:39:15
https://support.skype.com/en/faq/FA10975/how-do-i-change-my-account-details-in-skype-manager
Kent: at 23:39:38
Please review the following thread as well about this issue: http://community.skype.com/t5/Using-Skype-in-your-business/Change-registered-address-of-Skype-Busine...
Che-Khov M: at 23:39:42
Are you located in United States?
Kent: at 23:39:45
Yes sir!!
Kent: at 23:40:10
I don't wish to change the billing address at this time. Just want full details how the process goes and if I am able to do this myself
Che-Khov M: at 23:40:48
Kent let me have first your user ID/account to check.
Kent: at 23:40:58
Ok. One second please.
Che-Khov M: at 23:41:19
Sure.
Kent: at 23:41:20
Mind you this will not require any change but as question basis only
Che-Khov M: at 23:42:38
Yes I understand Kent.
Che-Khov M: at 23:42:38
I just want to have reference before I answer your question.
Che-Khov M: at 23:43:40
I'm sorry.
Che-Khov M: at 23:43:40
I need your account name.
Che-Khov M: at 23:43:40
Not a link.
Che-Khov M: at 23:44:41
Please allow me to validate your account information for 3-5 minutes.
Che-Khov M: at 23:44:41
I appreciate your patience.
Kent: at 23:46:32
Che-Khov M: There have been many people saying negative things about the process and feature and even that the Chat Support was down. I wanted to verify as the same.
Kent: at 23:46:40
I see Chat is active
Che-Khov M: at 23:47:10
Oh I see.
Kent: at 23:47:29
I wanted to make sure plus clarify
Che-Khov M: at 23:47:50
Alright.
Kent: at 23:47:50
I'm an active member of Skype Community under the "Using Skype For Business" section
Kent: at 23:48:10
So this is exciting for me
Kent: at 23:48:31
I'm ready for your analyze and instruction
Che-Khov M: at 23:49:57
Well for this case Kent if you already verified your business account you can't be able to change anymore your business address.
Kent: at 23:50:05
EXCELLENT!
Che-Khov M: at 23:50:15
You need to create a new business account in order for you to change it.
Che-Khov M: at 23:50:24
Since you are located in USA.
Kent: at 23:50:23
If I didn't verify?
Kent: at 23:50:35
What would the process be?
Kent: at 23:50:45
Lets say a second business in USA
Kent: at 23:50:50
unverified
Kent: at 23:51:12
Forgive the question I need to clarify
HERE I EXPERIENCE TECHNICAL DIFFICULTIES BUT STILL GOT ANOTHER AGENT:
Austine M : at 0:04:15
you said your Skype manager is not verified yet, right?
Kent: at 0:04:19
it is.
Kent: at 0:04:32
I want to know if I registered another business account unverified
Austine M : at 0:04:42
If you were not yet verifiedm then you will be able to change it
Austine M : at 0:04:57
You will be able to Kent
Kent: at 0:05:00
I see
Kent: at 0:05:11
Thank you very much
Austine M : at 0:05:24
Yes.
Austine M : at 0:05:34
But once you are verified then you need to be unverified first before you change it.
Conclusion: The feature works but I'm verified
and chat support is up/working. 11/26/2014
I did this so others would see how to go about doing this if you needed to.
Thanks,
Kent C. -
I don't know why I can't buy an app it always says that I have to change my address and the thing I I can't change my address due to that I have money in my accunt that they won't let me spandet
Your payment method must be associated withe same country where you reside in order to update your apps.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
The Complete Guide to Using the iTunes Store
Same policy for the Mac App Store.
Open the App Store then scroll to the bottom of the window then select the round flag icon on the right to change the country. -
HI, i bought my i touch 4th gen from the philippines, and i transferred here in the US. i would like to purchase an application here in the US but i wont allow me to. and i have been trying to change my address and country but it wont let me too.
What happens when you change your address in your iTunes account? You also have to have a payment method associated with the USA, For example gift cards are restricted to the country of their purchase.
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My ex-boyfriend stole my email address and credit card information to make purchases with Apple and now my Apple ID has a balance. Is there any way I can retract the purchases so I don't have to pay for his theft? I had no idea he had done this until I tried to sign in to the ITunes store and found all his information and a whole bunch of song purchases. I had to go to my email and reset everything. I only have a 2.10 balance due to him, but I just want to find out if there is a way to erase it because of this circumstance.
You need to immediately pull credit reports to see what else he has done. Then "freeze" the credit report at all three agencies. That way even you need to lift the freeze to add credit cards or other credit items to your SSN.
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Hello, I have changed my location and credit card for my apple id. All purchased apps I had before are lost. How can I get back my purchased apps? Thanks.
If you are referring to an iDevice, sign out of your new Apple ID and sign back in with your old one - they should all be there.
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How to change IP address and hostname in solaris 9
Hi experts,
I want to change IP address and hostname of the server , Plese give steps, or any precise document .
Thanks
Mohan
Message was edited by:
mohan_srdid you already change your ip and host?
if not, do the following instructions:
* verify your hostname
- uname -a
- cat /etc/nodename
both should show your hostname
* alter your hostname
- uname -S newname
* verify the hostname
- uname -a
- cat /etc/nodename
both should show your newname
* edit /etc/hostname.ce0 (type ce0 depends on your net device)
- echo 'newname' > /etc/hostname.ce0
* verify /etc/hostname.ce0
- cat /etc/hostname.ce0
should show your newname
* edit the following files
- /etc/net/ticlts/hosts
- /etc/net/ticots/hosts
- /etc/net/ticotsord/hosts
replace old with new hostname
* edit /etc/inet/hosts
replace ip and hostname
* you have to look for
- /etc/inet/networks
- /etc/inet/netmask
fit yout data
After doing all changes you have to reboot your system.
Use ipconfig to verify network data -
Apple ID has my old email address. It will not allow me to change the address and will not accept my password or ID questions. I recently upgraded to OSX Yosemite 10.10.1. I also have an Apple ID that works with iTunes and would like to keep it as my primary.
To change the iCloud ID on your devices you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted (if using iOS 7), then sign back in with your current ID.
If you don't know the password for your old ID, or if it isn't accepted, you will have to temporarily recreate it in order to delete the existing account. To do this, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password. -
I tried to change my address and it says please contact you support and i cant download
I tried to change my address and it says please contact you support and i cant download or purchurse any music
Then contact iTunes Support...this is a user to user technical support forum.
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Since I updated my MacBook Pro's OS X version 10.6.8 to Mavericks 10.9.2, I am unable to synchronize my Address and Calendar Books informations with my iPhone 4 via iTunes. What do I need to do to update these data ?
I cannot synchronize the Address Book and Calendar data, even by means of iCloud or similar servers. It appears these data are not selected automatically during synchronization. How can one select Address Book and Calendar Book in Mavericks for synchronization ?
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I live in the UK and want to purchase gift cards from iTunes for people in the US but It won't allow me to use my UK address and credit card. Can I or cant I?
You would have to work with a retailer selling iTunes cards who would accept a non-US credit card. Best Buy is a possibility; they carry iTunes prepaid cards and will accept orders from other countries:
http://www.bestbuy.com/site/Help-Topics/International-Orders/pcmcat204400050019. c?id=pcmcat204400050019
You'll have to have the order shipped directly to the person in the US (or at least someone with a US address, who could then repackage and resend the cards for you).
Regards. -
I changed email addresses and now I can't get messages on my iPad anymore. I can't figure out why.
I changed my email address and now I am not receiving text messages on my iPad. Email address has been updated on iPad and iPhone
Hello Kfswift,
Thank you for the details of the issue you are experiencing with iMessage on your iPad. I recommend the following steps for the issue you described:
To resolve issues with sending and receiving iMessages, follow these steps first
Check iMessage system status for current service issues.
Go to Settings > Messages > Send & Receive and make sure that you have registered iMessage with your phone number or Apple ID and that you have selected iMessage for use. Learn more abouttroubleshooting iMessage registration if the phone number or Apple ID isn't available for use.
Open Safari and navigate to www.apple.com to verify data connectivity. Learn more about troubleshootingcellular data or a Wi-Fi connection if a data connection isn't available.
iMessage over cellular data might not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports. Go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while on a call if your network doesn't support simultaneous data and voice calls.
Restart your device.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you are still unable to send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Verify that the contact you are attempting to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up orforward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How can I change the Country and Credit card Apple ID without loose the app installed ?
Hi, I move from Brazil to Qatar and keep using my account at Brazil since I have a credit card there and the old address.
Today Ireceived a message when I was updating my app at my iPad that I should change my payment method that was rejected (???), I try to update and keep the same message... So now maybe better to use address and card from Qatar.
I could not understand how can I change the country and shop since everything at the address is linked to Brazil.
Also I'm afraid to lose the installed app...
Please, a step by step will help a lot, I have a very low computer experience ...You won't lose apps that are installed. You will lose the ability to update them
Business with the App stores is restricted to those stores in your formal country of residence (your billing address) and a bank supported credit card from that same country. You can buy and update apps with those details only in that country.
If you have established residences and bank supported accounts in other countries you can also use those. You can buy and update apps in those countries using those details.
You cannot interchange them. You cannot merge IDs or purchase details. -
HT201320 icloud - changing email address and password on iphone 4s
i have changed my apple email address and password but cannot change it on icloud on my phone .I have tried deleting the icloud account but cant because the password does not match the old email address . i have tried old passwords also.
Try putting the device in Airplane mode, may not work.
A restore of the device may be necessary. If Find My iPhone is enabled, it would be necessary to wipe the device via www.icloud.com if unable to disable the feature on the device.
Ideally, the user would delete the iCloud account on the device prior to changing the email account linked to it. Simply changing the password should not have resulted in this issue. It is most likely the combo of changing the email and password. -
Linking ipad, icloud, iphone and computer with changed email address and password?
I changed my email address and password on Apple and am now having trouble getting my ipad, iphone, icloud and computer to accept changes. What should I do? Thanks.
Hello gmille1,
It sounds like you no longer have access to the email address that is also your Apple ID and you cannot remember the password for it. According to the following article you may be able to reset the password either by answering your security questions or sending a password reset email to your rescue email address if you had one setup.
If you forgot your Apple ID password
Answer your security questions
Select “Answer security questions,” then select Next.
Select your birth date, then select Next.
Answer your security questions.
Set a new password and select Reset Password.
Use email authentication
Select “Email authentication,” then select Next. Apple will send the email to your primary or rescue email address.
Open the email and select the link to change your password.
When the My Apple ID page opens, set a new password and select Reset Password.
Use these steps if you didn't get the email or can't find it.
Thank you for using Apple Support Communities.
Take care,
Sterling
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