Unable to change which song are imported on to ipod or create playlists

I've just bought new ipod nano 4th gen. and downloaded itunes 9 I can play songs that are in my itunes library, and itunes has synced as many songs as it can over to my ipod. However, when I click on my ipod music, the songs are all in grey. I'm not able to play, remove or drag them anywhere. I cannot drag songs from my itunes library into my ipod, nor can i create playlists on my ipod as the option is not available.
As it is a new ipod, it would be useful for me to know if it's the ipod or itunes that is the problem. If it is the ipod then I can send it back. Any help would be appreciated

Hello gymnast83,
And welcome to Apple Discussions!
The songs are greyed out, because you probably have your iPod set up to "automatically" sync music. In order to be able to select, play, drag to and from, through your computer, you will have to set it up to "manually manage music and videos" from under the iPod's Summary tab in iTunes when its hooked up.
For more on manually managing your music, check out this Apple support document.
[Managing content manually on iPod and iPhone|http://support.apple.com/kb/HT1535]
Hope this helps.
B-rock

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