"Unable to check for downloads" message -- how do I see the movie I rented?

I just rented "The King of Kong" through my AppleTV and it tells me to go to Settings-Downloads-Check for Downloads to view it, but when I do I always get "Unable to check for downloads"! So how exactly do I see the movie I just rented? And of course there is no one live at customer support at this hour. This is not the seamless experience I've always heard people are supposed to have with Apple products!

Same problem on 3rd rental--"Over Her Dead Body." Amazing how many times this title appears on this thread. Coincidence or server issue? I haven't tried renting since this problem. Title appears in iTunes account; checking "purchases" under "Store" shows all purchases downloaded. Still get "Cannot check for downloads" message on ATV for two days now. 2d request into Apple Support now; will see what they say.

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Apple TV: unable to check for downloads

I have rented movies on my Apple TV before, but when I tried to rent a movie recently on Apple TV I couldn't get it to work. I went through all the steps but it didn't start downloading. And when I went to check for downloads, this message came up, "unable to check for downloads". Everything else works perfect, so I have no idea why this is happening. Anyone have any thought on this?

Ha! That must be a popular movie, because we're trying to rent Shaun of the Dead over here as well. Same symptoms as everyone else is reporting, D.C. Metro area. I've rebooted the device, disconnected and reconfigured the WLAN settings, logged out and back into iTunes Store, and nothing fixes it. Still getting "Unable to check for downloads" when I do what the device tells me to do.
Argh. How's about a bit of that famous "Customer Service," Apple?

Unable to check for Downloads

I rented a movie a couple of days ago, still not in in "downloads..?" I get the "Unable to check for dowloads" message each time I try. I have since purchased two movies and rented another without any issues. ANY IDEAS? THanks

I had the same problem and this worked. First do a factory reset of the apple tv - hold down the menu and the "-" key for about 6 seconds and the unit will reset. Then in the menu choose "factory reset". the unit will now reset all settings (including all network and account information which will have to be re-input later). When the unit restarts put in your network info. Then do a software update - there is new software which seems to be causing the problem (perhaps you can try the software update without resetting the unit first???) Anyway, after the software update and another restart the unit worked fine and downloads worked again. Good luck,

Why does my apple tv say it is unable to check for downloads?

I have disconected my internet like three times and restarted my apple tv. Yesterday, I used reset settings but I fixed that. How can I make it download my shows and movies if it says that is unable to check for downloads. I do have great internet.

I'm having the same problem!!!!
I rented a movie it downloaded...but i wont check for downloads!!

Just upgraded to lion and now my iTunes says the store is temporarily unavailable and it is unable to check for downloads

I only upgraded to Lion because of iCloud. I have an AppleTV, an iPhone 4S and my MacBook Pro so it just made sense. But now, I was in the process of downloading a season of a TV show that I purchased earlier today and it still had about 15 episodes left to go and it now says "iTunes Store is temporarily unavailable, iTunes is unable to check for downloads" Any help would be appreciated!

sdr191219 wrote:
it now says "iTunes Store is temporarily unavailable, iTunes is unable to check for downloads" Any help would be appreciated!
maybe they are doing maintenance? I would wait awhile and check back later.

After install of 10.0 I get "unable to check for download , unknown error 3603

after I installed ver 10 of Itunes,
I get "unable to check for download , unknown error 3603"
Now I can not get to my downloads at all

Follow these instructions to completely remove Apple software
http://support.apple.com/kb/HT1923
Then use free Ccleaner to repeatly repair your registry until it's fixed.
http://www.piriform.com/ccleaner/download/standard
download iTunes again from Apple.
http://www.apple.com/itunes/
If you have 64bit Vista or Windows 7, look for the seperate download of iTunes for that further down the page.
Once installed, use the Apple Software Update under your Start Menu to fully update all Apple components.
Your content will remain on the drive in the Music > iTunes Folder, nothing is deleted.
You should be making backups of your content regularly, either through iTunes or via copying the iTunesFolder in your Music folder to a external drive.
Windows is notorious for having "other" issues that make it unstable, we as volunteers helping others can't always resolve those issues.

My apple tv is unable to check for downloads

My apple tv is unable to check for downloads!!
can someone plz help!!

Restart it by unplugging/repowerin the power.
Ensure you have internet connectivity by testing a movie trailer or YouTube.
AC

Hi - when I check for available downloads I get the message "unable to check for downloads the network connection was lost" this isn't a network problem as I can download directly (just cannot check for downloads) on any of my Mac's PLEASE HELP!!

Hi - I have had this problem since the last update to OSX 10.9
I cannot check for downloads as I constantly get the error message - nothing seems to work (including contacting apple support) - grateful for the help of any genius out there!
thank you (and happy new year)

Launch iTunes on your computer.
From the menu bar click iTunes > Preferences then select the Advanced tab.
Click Reset warnings and Reset cache
Click OK.
Restart your computer, launch iTunes.
Click Store > Check for Available Downloads...

My daughter has an iPod touch and is emailing a much older boy via text free app she downloaded. How can I see the conversations? Please help and thank you

Please help me...My 12year old daughter has been talking to a older teenager through the text free app. How can I see the conversations? Also, there is a photo vault that is locked. What is that? Please someone help me. I don't know what else to do. I paid and downloaded a program that is supposed to tell you everything that's on the ipod but that was a joke. Thanks for your help.

As long as you can't get a hold of the device, you can't do anything more than talking to your daughter about it.
Erasing the device could also be an option to keep her from using apps you don't want her to have on her device.
Try talking first

Using iPad first generation I downloaded my 1st rental movie from iTunes. Says on a grey button "Downloaded." How do I PLAY the movie on the iPad? I clicked the "downloaded" button but nothing happened. Do I need a special app to play the movie? Than you.

Using iPad first generation I downloaded my 1st rental movie from iTunes. Says on a grey button "Downloaded." How do I PLAY the video on the iPad? I clicked the "downloaded" button but nothing happened. Do I need a special app to play the movie? Thank you. flora j

Thank you so much! I've spent days on this. I'm 80 years old trying to learn this wonderful modern technology. flora j

How can i play the movie i rented on my MacBook (it's downloading now) on my 3rd generation Apple TV? I cannot find it.

I just rented an SD version of a movie using iTunes on my MacBook Pro because there was no SD option available on my 3rd generation ATV (and I had to update my CC anyway). The movie is downloading now and if I wanted to, I could watch it as it downloads on my computer. But I would prefer to watch it right now on my ATV. However, I cannot find it anywhere. I have looked in "movies" (there is nothing about rented movies and nothing under purchased) and "computers" (which shows only music, tv shows, or podcasts in my library). ATV help says the rented movie will be in the top shelf of the main menu, but it does not say under which tab: movies or computers. At this point, it is under neither.

I believe I've answered my questions, thanks to some discussions I found here.
1. Although I can watch the movie I rented immediately on my MacBook Pro, I must wait (maybe an hour or more) before I can watch it on my Apple TV. I have no idea why that's the case and it's unfortunate, but apparently that's why I cannot find the rental on my Apple TV.
2. The rental will (apparently) eventually show up in the top shelf, not under "Movies," but under "Computers," where a category called "Rentals" will magically appear (it currently does not exist).
Comment: neither of these facts is particularly obvious or intuitive. Apple's FAQ should spell this out.

How can I get the movie I rented to download completely?

Last night I decided to rent the movie Dead Poets Society. I rented the movie on my Ipod touch and the money got taken out of my account. Since it was going to take an hour to download, I decided to go to sleep. When I woke up this morning I looked on my Ipod and in the downloads section of the store there was a message saying that there was an error downloading and to tap to try again. When I tapped it, it looked as if it was going to try again, but the same message came up. I tried again, but this time I paused it (I had to be quick) and resumed it again. The whole download started over and I waited until it finished, and just as it looked like it was going to finish the same message came up.

You should be able to download it from the apporpriate product update page. Are you clicking on the download button and nothing is happening? If so please try a different web browser.

I keep getting this error "Unable to check for downloads. Network connection was lost".

This error is whenever I am logged into iTunes for Windows and has bee plagueing me for about 6 months
I have seen suggestions that I need Apple to reset my Queue. How do I get this done
Many thanks

This error is whenever I am logged into iTunes for Windows and has bee plagueing me for about 6 months
I have seen suggestions that I need Apple to reset my Queue. How do I get this done
Many thanks

How do I watch the movies I rented in iTunes prior to leaving for my flight?, How do I watch the movies I rented in iTunes prior to leaving for my flight?

I rented movies from iTunes for my trip they were in my video and I have iCloud and Internet connection please help me to find them (not in video area)

Hello

Unable to check for available downloads. The network connection timed out.

I downloaded iTunes 10.1.2 last week, and attempted to upgrade some music to iTunes Plus. I'm showing 35 items in my download queue, but when I attempt to download I get a message "Unable to check for available downloads. Network connection timed out."
I e-mailed Apple Tech Support multiple times, and received their standard list of links for things to try. So far I have reinstalled iTunes, turned off my Norton Firewall, checked the program rules settings, flushed the dns cache, and unchecked the "allow simultaneous downloads" box. Still no luck.
Apple's last e-mail requested I send them my account info so they could reset my password, and check my system. I'm still waiting for that to happen.
I'd appreciate any user suggestions for this problem.

Fundamentally it is an apple itunes server issue - if you have a lot of downloads the "check for downloads" request can take longer than the default windows internet connection timeout setting - which is 30 seconds on more recent versions of windows.
You can work around it though - without requiring apple to "segment" your download list, by adding a windows registry setting.
Apple re-enabled my downloads after I was burgled and then I was stuck - my "check for downloads" was always timing out - and the support guy had no clue - so I went digging, and found a a microsoft article here http://support.microsoft.com/kb/181050 which tells you how to change change that default timout value by adding a registry setting. Besides adding the ReceiveTimeout setting detailed on that page - I also changed the KeepAliveTimeout - just in case.
HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ReceiveTimeout
which I set to 180000 milliseconds (3 mins)
HKEYCURRENTUSER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\KeepAliveTimeout
which I set to 181000 milliseconds (3 mins and 1 second)
Use regedit to make the change - both settings are DWORDS with decimal values. You'll need to restart your PC to apply the change.
After the change and restart and one initial failed attempt the request for downloads worked - when the apple itunes server responded after 2 minutes !!

"Unable to check for downloads" message -- how do I see the movie I rented?

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