Unable to check for purchases, an unknown error has occured (5002)

Unable to check for purchases, an unknown error has occured (5002)
I was in the middle of download and got an error. (I didn't write down that error) I restarted Itunes and then got this error. I then upgraded to the latest patch (from 7.1 to 7.1.1) and the error above is what I get. Any Help?? Thanks

I closed and reopened Itunes again and it worked. So I'm not too sure why it's working, but it is. woo hoo

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IBooks for IPad 2 Unknown error has occurred when I try to download ?

iBooks for IPad 2 Unknown error has occurred when I try to download ?
Every time I try to download iBooks from AppStore it give me a unknown Error when it starts to load. Has any one else ever had this problem and any way to fix this.
Thanks

Fixed!!--Same error issue, but I hadn't downloaded any apps that required syncing. New iPad2 this Wednesday (6/15/11). Per other suggestions on this forum I tried hooking up to the laptop (already had latest iTunes loaded before my iPad2 came), iTunes started up, went to Apple iStore, login, confirm payment, try to download 'iBooks' it says I already have it. Look at the iPad and it's there.
This fix took all of 3-minutes and all is good. Now to learn to move things around. Newbie here Thanks to the forum for tips on things to try. I need to go back through documentation to see why I had such a problem. Not exactly plug-n-play, but then again, I fighting the urge to 'right-click'. Love the iPad2 so far. My first Apple-anything.

In App Purchase An unknown error has occurred with test user account

I have created a test app that has in app purchasing. I am able to connect to the store and verify my product ID's. I then use my test user account to purchase a product. And guess what... it works... the first time. If I try to use the test user account to buy another product (the same product or a different one) then I get a pop up that says
"An unknown error has occurred"
with a "Cancel" and "Retry" option. If I retry then I get the same error. After hitting cancel I get the error:
Error Domain=SKErrorDomain Code=0 UserInfo=0x161180 "Cannot connect to iTunes Store"
Any ideas?

I am having the same problem with my test account on multiple versions of iPhones. Any idea? Would this error affect real users?

Could not purchase "". An unknown error has occurred (5002). Assistance Please?

I am trying to purchase itunes but this unknown error (5002) keeps appearing, no matter how many times I try to restart it.
Note I am unable to select device or oporating system so here they are:
Product: ITunes
Operating System: Windows 7
Can anyone please help?

I am having this same problem. It just started today but I can't even get iTunes to open.

Unable to check for available downloads. An unknown error has occurred. (-50)

When I click on a station, it pauses for a few seconds and then gives the error message "Unable to check for available downloads. An unknown error has occurred. (-50)". I wanted to check on other solutions before I uninstall.

Hi, remainingahab.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing error -50.
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
Cheers,
Jason H.

I need help! "Unable to check for purchases" for over a month!!!

I have been getting the same error message for over a month! Every time I try to check for purchases from the iTunes Store, I get a message saying: "Unable to check for purchases. The network connection timed out." I have 269 items waiting to be downloaded. I am SUPER frustrated, I contacted iTunes customer service twice now, the first time with no response and the second time the response I received didn't help any, I followed up to their answer, again with no response!! I really would like to download these items (most of which I paid for; some were free downloads...). I think this may have happened to me before when my computer crashed and I need to redownload everything from iTunes. I think there is just too many items to download all at once, but they won't even come up in my iTunes, so that I can download them a smaller number at a time! I also had a hard drive failure on my laptop about a week and a half ago (after this problem had already been occuring), and I'm pretty sure any of the items pending downloading that had already begun downloading and was stopped suddenly (a few; maybe a third of what is awaiting downloading...), those items' temporary files were deleted. Could this be causing a problem as well? I've read maybe trying to check for purchases at a less busy time of the day, really early in the morning, or really late at night...Will this work?? I've tried nearly 100 times repeatedly from 8-close to midnight since this has been occuring. I just want the items I paid for. I have been waiting for far too long. I've tried everything suggested and I don't know what else to do!!

First off, make sure Norton isn't blocking iTS access
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us
Secondly, you're the third or 4th person to post here that having hundreds of downloads cuases problems.
Contact iTS again, using the email they already sent. Don't start a new ticket.
Give them the URL of this topic, and ask them to reduce the number of items in your download queue. The magic number mentioned in the other thread was 69 downloads didn't cause a problem. (Apparently, 70 does)
Message was edited by: Katrina S.

Cannot download songs - Unable to check for purchases...

Hello everybody,
This week-end I tried to upgrade my library to iTunes Plus. Everything went fine.
But the problem is that I have 228 files to download, and I cannot do it, because iTunes tries to check for purchases... and then it stops by saying that it was unable to check for purchases.
I can connect to iTunes Stores, I can check my account, I can see all purchases I've done since the beginning of my account, I can do everything!
Except that iTunes does not allow me to download my files...
I have checked on my Mac OS X 10.5 iTunes... and in a Windows XP iTunes.
It's the same story.
I have put the topic on Windows, but Mac/Windows... same problem for me now...
Do you have any idea what is wrong? I suppose since Apple is doing many maintenance... they could have some issue with the Purchasing server.
Can you buy and download songs? Am I the only one with this problem?
Just to inform you, I've read all the info and contacted the Apple tech support, and except giving me all sort of "not usefull" tips like firewall check/download accelerator removal (which I don't have). Checking for error codes (I have no error code, just that he cannot check the purchasing server), ... and check the internet connection (which works for EVERYTHING except for this purchasing server!).
So any help would be great!
Thank you in advance!
Alessandro

I have a hunch it is something wrong on Apple's end with having 200+ downloads queued. Some other folks with hundreds of DLs were having this same problem.
What I would do, is contact iTS support and ask them to clear your DL queue so you can have fewer DLs wiating in line. THen when you get the first batch, go on to the 2nd batch.
The magic number mentioned in the other thread seemed to be 69 DLs....you could try searching for it.
Use the "Contact Us" button on this page and give them the URL of this topic you started
http://www.apple.com/support/itunes/store/download/

Unable to check for purchases problem . . .

Hi,
I mentioned this problem in another thread, but I think a new one is warranted.
I too have received the "Unable to check for purchases" message after upgrading some songs using iTunes Plus. After allowing for the initial congestion to die down, it has now been over a month since I bought them, yet I still can't get the songs.
But, my question is this. I emailed iTunes Customer Service, and I have received a reply requesting my billing details. I've checked, and this is information that Apple already holds. I'm a little suspicious about this request, here is the email:
"I am sorry that you are not able to download your items that are currently in your download queue. To help troubleshoot this for you, I would like for you to reply to this email.
In this email if you could please include the billing address associated with your account. I will also need your permission to test your account and reset your password.
Once we have received this information, we will verify, reset your password and test your account. You will then receive a follow up email with you new password and the results of our test."
Does this email sound realistic? Has anyone else received an email like this from iTunes Customer Service? I hope I can reset my password afterwards also.
Yours (in paranoia)
turkey101
15" MacBook Pro, 2.4GHz Santa Rosa Mac OS X (10.4.10) 12" Powerbook 1.5GHz G4 1.25GB, iMac 15 800MHz

Yes, this email is realistic and not an uncommon reply (I also had such a reply when once I had a problem with the iTunes Store). The iTunes Store customer service rep sometimes needs to be able log into your account and check things when a problem arises, and it's something they can't do without resetting the password since they don't have access to your current password, they can only change it. So I don't think you need to worry.

Unable to check for purchases..... timed out.

Hello.
On 7/1/08 I bought 353 tv episodes.
Initially a few downloaded while I slept that night, but then they stopped, and ever since then i've been getting this message.
"Unable to check for purchases. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again."
1. I don't use any sort of firewall or router.
2. I don't have any anti-virus/adware/malware/etc software enabled.
I've tried flushing the DNS, I've tried deleting temporary internet files, i've deleted cookies, history files, all that. I added it to trusted sites. There is nothing blocking this connection, and I can connect to anything else just fine.
In fact, I can even connect to the store. If I purchase a song it will download.
And a few times i've been able to get it started in the past 13 days to where I am down to only 179 left to download.
It must have to do with how many things are in the queue is all I can imagine, although I have gotten it to work a few times.
Any suggestions would be appreciated.... 13 days and only able to download half of what I bought is really upsetting.
Thomas Cag
BTW I am using vista 32 bit
Oh, and i've tried connecting with WIFI, WWAN and a cable modem connection.

I am having the same problem, only a little more insidiously. What happened to me is I successfully downloaded a bunch of iPhone Apps, mainly with iTunes 7.7.0 under Windows XP. I then upgraded to iTunes 7.7.1 and when I tried to use the "Available Updates..." button on the Apps screen, I am told that I have not downloaded any of the purchases I already have. So I am told to "Check for purchases..." and I do this, but I always get the timed out message like you. It says it needs to download 292 things. It just doesn't make any sense! I can't update my apps because iTunes THINKS I haven't downloaded them, but I HAVE downloaded them. And what's more, iTunes thinks I need to re-download them, but when I try to do that, I get a Time out. And further, my theory is that it is BECAUSE there are 292 items it needs to download that it Times Out! I believe the connection is not actually timing out, but that the server is taking too long to assemble the message (plist) and thus the issue is really that the time outs in iTunes are set to short. I want to binary decompile iTunes and change the time out value but that would be illegal in my country, much as it would make people like you and me have a much sweeter life. Alas.

HT4623 I Can't able to download IOS 7. I n my software update it is giving an error " Unable to check for updates. An error occured while checking for software update". What can be done for this error?

I Can't able to download IOS 7. I n my software update it is giving an error " Unable to check for updates. An error occured while checking for software update". What can be done for this error?

Me too having the same thing what's the solution for this how can I update

There is a message stating itunes cannot connect to itunes store.An unknown error has occured (-3212). Make sure network is connected(which it is!) and try again. What can I do. I have been trying for days to purchase music...help! Please:)

See above. My computer is online but not itune. What can i do???
There is amsg stating itunes cannot connect to itunes store. An unknown error has occured (-3212) Please make sure the network is connected, which I've been on-line the whole time I;ve been trying to fix it . . Please help..ive been on this project for days. Thanks

Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

My phone won't let me update software. message is-unable to check for update. An error occurred while checking for software update. What is wrong?

My IPhone won't let me update software. Mess is- unable to check for update. An error occurred while checking for software update. What is wrong?

amm wait..first download the latest software (7.1.1) from the verified page..
then after the download completes.. back up ur device !
then after the back up completes.. turn off ur device
after that process jst hold down the home button for about 10 seconds and without leaving the button connect the usb cable to the pc. this process takes ur phone to the recovery mode!
now on the itunes press (shift ) and then click on update it opens some opener of the files now select the latest software that u've jst downloaded from the internet now there go..

Unable to log on with apple ID - error message "an unknown error has occurred"

When I try and log on to apple website using my apple ID, I get an error message saying "an unknown error has occurred". How can I fix this?
I've changed my password several times and was able to successfully make a purchase from Itunes using new password, so I'm not sure what the problem is.

For whatever reason, I can now log in to the apps store with one of my ids. It says my other account no longer exists so I can not update pages and numbers. It will not let me rebuy these programs under the working account because my computer recognizes that I bought them before.

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TS3297 Any idea why I can't purchase stuff off either iTunes or AppStore? I am getting a message saying unknown error has occurred immediately I enter my password.

Any idea why I can't purchase stuff off either iTunes or AppStore? I am getting a message saying unknown error has occurred immediately I enter my password.

Brett,
Well done getting the wireless network secured.
You have to precede the (hex) password with a '$' in Mac OS, to tell the Internet Connect dialog box that you are keying a hex password (rather than ASCII). This is because the Mac has detected that the network is WEP protected, and leaves it to you to decide how you want to key the password.
As an alternative, in Internet Connect (or from the AirPort icon menu), you can elect to join an "Other" network. If you select your network again, it'll come up with "WEP Password" as the option of Wireless Security. You can change this to "WEP 40/128-bit hex" and then not have to precede your password with the '$'.
Alternatively, you could tell us the make and model of your wireless router and we can tell you how to set, and use an ASCII password. From your 10-character hex password, we can see that you're using 40/64-bit WEP. Non-Apple routers can be a bit fussy when using ASCII passwords with 40-bit WEP (don't worry, this is also true for Windows PC's using 40-bit WEP too), but we can talk you through it.
As a final alternative, as you have such a whizzy Mac, as long as your wireless router supports it, you could use WPA security, and never have to worry about ASCII / hex / '$', etc. Older Macs (particularly original AirPort cards - not AirPort Extreme - and OS9) were limited to 40-bit WEP.

Unable to check for purchases, an unknown error has occured (5002)

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