Unable to check-in or refresh iPads with iCloud passwords.

I have 40 iPads and have recently been forced to upgrade to iOS 7 (because the users - students - did so on their own and a lot of issues occurred). I still can't believe that users are allowed to upgrade the OS (essentially the firmware) on loaned-out devices. It's an IT logistics nightmare.  What if iOS 7 did what the AppleTV 6 upgrade did?
Anyway, if a user is assigned an iPad and they put their own iCloud account on the device, I am unable to check that device back in to Apple Configurator. I also am unable to successfully back it up or refresh the device.
I've had the student in question delete the iCloud account but if all 40 students did that, I'd be going crazy. Imagine if it were 400 iPads instead of 40?
Is there an easier way to allow students to utilize their own iCloud accounts to backup documents, etc, without requiring them to delete the account before I perform upgrades/mainenance? Is this going to happen every time or is this only happening because she upgraded to iOS 7 on her own?
I've never been so frustrated with Apple as I have with this upgrade to 7. Allowing individual users to upgrade a kiosk device... and then not communicating about the new Configurator... and then FORCING upgrades when preparing new devices...  days of work lost and more days to come.

We have had a similar problem as well - inCopy claims that an assignment is checked out, but the user cannot access it to check it  back in  or make changes.
Did you guys ever figure out a fix?

Similar Messages

  • What do i do if an ex employe locked my ipad with icloud password.

    Here's the situatiën.
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    I am going crazy..

    Talk to Apple Support. A Senior Advisor could unlock the device as long as you are able to provide the device serial number and proof of purchase.
    The direct number for Apple’s Support is (800) 694-7466
    Streamlined email process for removing activation lock
    AppleCare has announced a new process to assist institutions with returned devices which may be activated locked.  For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained.  After the initial call customers can email with the required documentation for all Activation Lock Removal requests.
     Cheers, Tom

  • How come my iPad with iCloud doesn't sync with my iPhone 4 that has same apple id and both ios5?

    How come my iPad with iCloud doesn't sync with my iPhone 4 that has same apple id and both ios5?

    Not sure if you just have an issue with your setup or something else.
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  • HT204053 I have a school ipad with iCloud using a different ID (my school email address) . I am leaving and want to buy my own ipad and transfer all my data and docs to my personal iCloud account but don't know how to do this without deleting all data and

    I have a school ipad with iCloud using a different ID (my school email address) . I am leaving and want to buy my own ipad and transfer all my data and docs to my personal iCloud account but don't know how to do this without deleting all data and photos?

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    When you get your new iPad, and before you plug it in or set it up, follow the directions in this link to change your Apple ID. http://support.apple.com/kb/HT5621?viewlocale=en_US
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  • Is there other way which I can erase my iPad. Because the regular way shows that  "There was a problem deregistering this iPad with iCloud."

    Is there other way which I can erase my iPad. Because the regular way shows that  "There was a problem deregistering this iPad with iCloud."

    If you want to wipe your iPad back to new in box, i.e., ready to be set up as a new device.
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  • I upgraded to ios5 and now I can't log into my ipad with my password.  How can I fix this?, I upgraded to ios5 and now I can't log into my ipad with my password.

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    This is a known issue, please see http://status.adobedps.com/ for updates.
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  • Unable to link iPad with iCloud

    Hi all,
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    You should be able to force it into recovery mode (which will erase it) and restore it, as explained here: http://support.apple.com/kb/ht1808.

  • How to use two ipads with icloud on one computer

    Can you use two iPads on one computer with  iCloud so that they are still separate?

    setup a different user on the computer and make sure it has ADMIN rights Start>control panel>user accounts>manage accounts>Create new user, check the box for admin on a windows computer
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  • My friend activate my new ipad with icloud but now he is died and my device asking for icloud account but i don't know what i shall do.. please help me.. my imei number is 01*********544

    my friend activated my new ipad4 with icloud but now he is died and my device asking for icloud account but i don't know what i shall do.. please help me.. my imei number is 01*********544
    <Personal Information Edited by Host>

    There is a new security feature in iOS 7 called Activation Lock. You need the
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    Suggest you try very hard to remember that AppleID and passcode. Did you try the
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    http://support.apple.com/kb/HT5818?viewlocale=en_US&locale=en_US
    http://support.apple.com/kb/TS4515

  • Help! Syncing iPad with iCloud after setting it to sync with iTunes

    I bought my iPad yesterday and synced it with iTunes. Now I want to sync it with iCloud (I have my iPhone 4 backed up in iCloud). Do I need to restore my iPad?.

    I don't actually play games on my iPad or phone but I believe that games need to work through the game centre for data to sync like that. Although its also technically possible for games to do it through document and data syncing in the iCloud system preferences, but I don't know if any games have taken advantage of the possibility yet.

  • How do I delete email on my iPad with icloud

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  • Can I send documents from my PC to my Ipad with iCloud, particularly Excel, Word and Access?

    Can I send documents from my PC to my Ipad via iCloud?  I am particularly interested in Excel, Word and Access

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  • Will icloud work on my imac (without Lion) using a new ipad with icloud

    I am ready to buy a new ipad2 and I understand it comes with icloud.  Will I my imac with Mac OS X 10.6.8 work with icloud, or will I have to upgrade to Lion?

    my imac with Mac OS X 10.6.8 work with icloud, or will I have to upgrade to Lion?
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    But you can setup iCloud on your iPad anytime. You do not need to upgrade your Mac to Lion in order to use iCloud on your iPad.
    Apple - iCloud - Learn how to set up iCloud on all your devices.

  • Cannot erase iPad without iCloud password

    I have an iPad used in a school setting.  A student no longer at this school signed in with her icloud account.  After upgrading to IOS7 I am unable to erase this iPad and remove this icloud account.  I have tried but keep getting message to turn off find my Ipad and cannot do this without password.  I cannot delete and erase all settings without password.  I cannot sign out of icloud account without password.  Please help me get out of this loop.

    http://support.apple.com/kb/TS4515
    This is the /ONLY/ option; apple cannot do anything to unlock the device. I'd highly recommand ensuring no students return a device with iCloud signed in.
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