Unable to check purchased music

We lost a lot of music when hard drive crashed and had to be replaced. When I go into the Advanced Menu and Check for Purchases I get an error message that says "Unable to check for purchase. An unknown error has occurred (-1)." I have reset my password and that made no difference. iTunes support said to check Firewall (it's okay) and web acceleration (what is this) and to contact our ISP (Comcast). Any other ideas? Please advise about next steps to recover my lost music.
Suz

If you had no backups of your purchased music, you
may be out of luck as store policy states the
downloads are a one time deal & it's the user's
responsibility to backup important files. The store
even sends you a reminder to backup after every 10-15
downloads.
ITunes said they would allow us another download and told us to use "Check Downloads." It just isn't working.

Similar Messages

  • Help Please! unable to check purchased music (error -48)

    I have downloaded an album but it did not complete all downloads. When I go to "check for purchased music" I just get an error saying "Unable to check for purchased music. Unknown error (-48) "Please help I already paid for the album!
    I also get this error sometimes when copying files if thats any help.
      Mac OS X (10.3.9)  

    anyone?

  • Unable to play purchased music after successfully authorize computer

    Cannot play purchased music:
    Prompted for id and password (Authorize Computer).
    Next prompt notifies me that the "Machine Authorization was Successful".
    Does nothing.
    Double click on song again - repeat Authorize Computer.

    Also having exactly the same problem.
    I've followed the same steps with the same results.
    Even check for the number of authorized computer : only one.
    Tried to remove authorization and give it again : no change.
    Still unable to listen to the tracks bought on the iTunes Store. It was possible the day I bought them and they have been transferred to the iPod through iTunes.
    I have listened to those tracks on my iPod for a few days.
    But when reconnecting today (first time since the date of purchase), I cannot listen to those purchased tracks anymore and they seem to have been removed from my iPod by iTunes !!!
    This was my first purchase on iTunes Store and it's a very bad experience. Unable to listen to music I've bought !
    Could someone give us all an issue, please ?!
    Windows Desktop Windows XP Pro
    Windows Desktop   Windows XP Pro  

  • HT4539 Unable to burn purchased music with cloud emblem onto CD? Why?

    Please tell me why I am unable to burn CDs from purchased music through Icloud.

    Same for me. From the moment on I updated iTunes I'm not able to burn anymore: "Disc Burner or SW not found". Never change a running system It worked quiet well until I changed to iTunes 7.x.
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    IBM 2373NG9
    iTunes 7.0.1.8
    CD Driver 2.0.6.0
    CD Driver DLL 2.0.6.0
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.6.0),
    Video Driver: ATI MOBILITY RADEON 9000\ATI MOBILITY RADEON 9000
    IDE\DiskHTS548040M9AT00_______________________MG2OA5BA
    Could not open CD handler, 5. Problem with installation of drive in Windows or drive contains copy protected CD.
    IDE\CdRomTOSHIBADVD-ROM_SD-R9012________________1121___, Bus Type ATA, Bus Address [0,0]
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is not an administrator.
    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

  • New laptop unable to play purchased music

    I have recently upgraded my laptop to a macbook and have transferred all my files etc across.
    When I came to sync my ipod it said it was unable to sync my purchased music as this computer is not authorised to play it. How to I change my settings to allow my previously purchased music on my new laptop?

    Have you authorised the new MacBook yet and do the songs play in iTunes? If you have got it authorised and it's not transferring songs then try deauthorising it and then authorise it over again: About iTunes Music Store Authorisation and Deauthorisation

  • Unable to download purchased music

    Purchased 2 songs from iTunes using music card. Account was reduced by purchase amount. But always get 'there was an error downloading your purchased music. An unknown error occurred (-50)'. This even happens when I select Advanced and Check for Purchased Music. I have updated McAffer Firewall Plus to allow iTunes. Any suggestions?

    Here you go!
    Authorizing a computer to play iTunes Store purchases
      Mac OS X (10.4.7)  

  • Unable to play purchased music on my iPod through my PC at work

    I purchased music using my PC at home. While at work, I prefer to connect my iPod to my PC and play through the PC. However, I just noticed that my PC wants me to purchase or reauthorize the music I have already purchased at home to play on my iPod through my PC. I don't want to do this as I will use up one of my transfers. I think this might be a bug. Any ideas?

    But they're still playing "through" iTunes... and iTunes needs to be able to read the protected tracks. It won't be able to do that unless it's authorized to do so.
    Why not just authorize it? It's not that big a deal...

  • Unable to use purchased music in other iLife programs

    I am trying to use an iTunes purchased song in an iPhoto slideshow. When I do I get an error message saying that this computer is not authorised to play this music. The computer in fact is authorised and iTunes plays the music fine. I have repeatedly tried re-authorising to no avail. I have encountered the same problem in iDVD. Am I not able to use a purchased song in other iLife programs? Is there any way to solve this problem?

    Burn the purchased music out to an AUDIO cd, then reimport in any format you like. The reimported version should work fine with your other iLife projects. This is a common problem when trying to use purchased iTMS tunes in iMovie and iDVD.
    Patrick

  • Unable to copy purchased music to ipod

    My wife purchased a bunch of songs, and itunes won't copy them to her mini. It says that the software is too old. I've done a complete restore, from three different computers, I've made sure the software is current (1.4.1), I've tried replacing her library (based on other information in these forums). Nothing works, it just won't copy any m4p files. Any ideas?
    Thanks

    SAME IPOD. SAME PROBLEM!
    I'm having this exact same issue. The day before I downloaded the new iTunes upgrade, I was moving newly purchased music to my iPod with no problems. Now I get the same "your iPod software is too old" song and dance. I've downloaded the current iPod software through Software Updater and manually from the Apple site. Software Updater simply doesn't work and provides no clues as to why and manually installing the updater gives me the same problem that Alison is having.
    Has anyone else had this problem? Please post even if you don't have a fix.

  • I am unable to see purchased music

    The itune store shows I purchased U2 Age of Innocense, but it doesn't show in my list of purchased music OR in my library.  HELP!

    You should be able to download it into your library by ticking the 'show iTunes in the Cloud purchases' tick box on the Store tab in Edit > Preferences - it should then show in the Music part of your library with a cloud icon against it for downloading (downloading the booklet for it this way may not work, you may get a 'corrupt file' message when trying to open it).
    Or go to the Purchased link under Quick Links on the right-hand side of the iTunes store homepage and you should be able to download it from there.
    A third option is to sign out of your account (Store > Sign Out menu option), find the album in the store and then click on its free 'price' button - you should then be prompted to sign back in and the album should download.

  • Unable to add purchased music to iPhone 5

    Trying to add purchased music from iTunes to iPhone 5.
    Getting an message concerning that this phone is synched to another iTunes library.
    This is perplexing as this phone was set up and restoreed on this PC when the previous phone was replaced due to a defective power button.
    This particular unit has never been synched to another PC.
    Can you anyone assist?
    Jon

    I'm having the same problem suddenly with my iPhone 4S. I have been synching to this laptop for two years now and just today iTunes says this phone is synched to another library and wants to erase. I haven't synched in 21 days so I'll lose all my data and photos for the past 3 weeks. Help! My only answer right now is to buy 50GB in iCloud for $100 and back it up there or lose 3 weeks of texts, photos, apps, etc.

  • Unable to download purchased music video to iPod

    I purchased a music video and can't get it downloaded onto my ipod

    How is it that for 2 weeks we are unable to download music and a soon as I ask the question they download now? Uggghhh

  • Unable to hear purchased music

    I purchased some music from the iTunes store, and downloaded it to the computer. I can listen to it on the computer, and copy it to the iPod.
    When I want to listen to the songs on the iPod itself, it will play the first second (no sound) and go to the next track.
    It'll go like that for the whole album.
    The rest of the music is fine... only the newly purchased album is like that... what do I do???
    hp   Windows XP   n\a

    I tried that a few times...
    it works perfectly on the computer, just not on the iPod.
    hp   Windows XP   n\a

  • TS2743 unable to transfer purchased music from itune to i pod from computer

    please help me tranfer music from the itunes i puchased on my computer to the ipod touch???

    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    In iTunes 11 use Control+B to show the Menu bar then go to iTunes>File>Devices>Transfer Purchases

  • IPod unable to play purchased music

    Purchased itunes songs do not play on iPod unless iPod uses iTunes v.6.0. Purchased itunes songs transfer fine but when selected to play on iPod,
    drive spins and shuffles to another song. Imported CD music transfers and plays back fine. Any help? Thanks.

    But they're still playing "through" iTunes... and iTunes needs to be able to read the protected tracks. It won't be able to do that unless it's authorized to do so.
    Why not just authorize it? It's not that big a deal...

Maybe you are looking for

  • Crystal 2008 Fix Pack 1.2 Changes?

    I have 2 questions. 1) What has changed in Crystal Reports Fix Pack 1.2 (Posted 01-13-2009)? 2) Is there a mailing list or RSS feed or something I can sign up to so that I am notified when a new HotFix / Service Pack is released for Crystal Reports 2

  • How to know file name in FTP/file Adapter

    Iam new to FTP/file Adapter, when ever we use ftp/file adpter, afrter pick file from remote server/local system. how can i fine filename,? how can handling a fault,if file picked,but data is wrong ? How we know the picked date, time of that picked fi

  • Can't input Japanese characters into BrowserBasedHelp search

    We're using RH 8.0.2.208 to create BrowserBasedHelp output for a client-side application. We have a different project for each language. In the Japanese language output, a user cannot enter Japanese characters into the search field using the Japanese

  • G4 not connecting to the internet

    2002 PowerMac G4 Quicksilver (originally 933 mhz, now +/- 1.5 ghz)  I have been using a wireless connection to my internet.  I do not have the Airport hardware but I think I had an Airport icon on the top bar of my screen up with the speaker and the

  • Rule in OIM

    We are using access policy based provisioning for AD. In that i came across a rule which is a combination of 2 other rules and an element in this rule itself evaluated with AND operator. The first 2 rules are checking for specific value in user profi