Unable to check supervision, Apple Configurator

When I connect the specific two ipads to configurator, configurator says "unable to check supervision". But when connected to other configurators, the two ipads get configured well. So I guess it is a issue with the Mac, not iPad. But I have like 50 devices set up in the configurator already, and I don't want to clean out and do it again.
Any suggestions?

Have you seen this thread:
Apple Configurator "unable to change user"

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Apple Configurator with iPad Air

I am using Apple configurator 1.5 to deploy iPad 2 with 4G and without and iPad Airs with 4G.
I created backups of each model and I’m only having an issue with the iPad Airs. I get an error “ unable to activate ”. Apple configurator will update the devices to the newest OS and reset the iPads but it won’t apply any settings from the backup.
Any help would be great.

You'd probably get better answers if you post your question in the correct forum:
https://discussions.apple.com/community/ipad/ipad_in_business_and_education
(you posted in the "how to use the Support Communities" forum).

Apple Configurator issue with iPad Air

I am using Apple configurator 1.5 to deploy iPad 2 with 4G and without and iPad Airs with 4G.
I created backups of each model and I’m only having an issue with the iPad Airs. I get an error “ unable to activate ”. Apple configurator will update the devices to the newest OS and reset the iPads but it won’t apply any settings from the backup.
Any help would be great.

Sorry for the confusion, I have one backup for each model. The iPad Airs are able to use cellular data but they are not going to be activated with the carrier ( Verizon ). We are only using them with WiFi. The issues is Apple Configurator stops working as soon as it tries to activate and won’t push the backup. Apple Configurator is only able to resetting and updating the OS. This only happen with the Airs, I use the same process with iPad 2 with cellular data, not activated with the carrier ( Verizon ) no issues. I don’t currently have an iPad Air but remember it was error 2 “ unable to activate ”.

Apple Configurator - Apps not installing (showing they are installed)

I have 10 VPP codes that I am trying to put on iPads. I select the paid app, which shows 10 in the licenses box. I apply that to the iPads and they all finish. The license number goes to 9, with the app only installing on 1 of the iPads. When you check the apps installed on the other iPads, the paid app in checked in Apple Configurator, but it is not on the iPad. Any ideas.
These are iPad 2's running iOS 7.

Try to update your apps-most apps need to be updated to work with iOS 5.
We had the same issue and it resolved with updating all apps.

Unable to check out Ipad in Apple Configurator

I am experiencing an error code when I try to check out an Ipad in Configurator "unable to change user". I am able to supervise and install apps. However when I go to check out the Ipad, the error description states it is unable to load the PDF documents into Adobe reader because the app is not present. The app is present however and I can access with not issues. Any help would be appreciated.

Have you seen this thread:
Apple Configurator "unable to change user"

HT5927 Using apple configurator with supervised devises, enabling iCloud/ find my iOS device (after being supervised), backing up that supervised / find my iPhone enabled image, --issue; unable to apply back up to any iOS device (including the orign. devi

Senario:
Need to manage 500 Enterprise iPads
Requirements;
1) Trackable via Find my iOS device (we have 500 iPads and with the 100 device limit per iCloud account for Find my iOS device limit we have 5+ iCloud accounts).
2) Individually named iPads for locating and sending commands to wipe, lost mode, etc.. on map per Find my iOS device (we uniquely name them in Apple Configurator either by using the "sequensetially numbering feature", or by creating individual back ups (yes, 450) with the name specified in the image).
3) Find my iOS device feature enabled in base Prepared or Supervised image (using one of our 5+ iCloud accounts) (image can be created during prepared stage, or in supervised stage) - tried both and have the same issue - which I am getting to...
4) VPP codes for paid apps (all VPP codes purchased with generic account which is the Apple Admin account for VPP purchases). Apple Configurator is set up under a different/ unique Apple account (i.e. not VPP admin account) and not logged into iTunes for any purchases/ services).
Issue: Can not do any following senarios;
A)
1) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Prepare stage (added during preparing stage)
2) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Supervised stage (added after supervising, and then backing up that supervised and iOS Find my iOS device enabled)
B) 1) Apply master image to any Supervised iPad (under senario step A) or senario step B)), including the (Supervised or/ Prepared iPad that was used to create the maset iOS 7 image
Result = fail with Apple generic code "4" ; This is obviously due to Find my iOS device feature enabled during image capture.
According to Apple (see Apple Config. Help) the 'Activation lock' (new feature in iOS 7) will not be enabled on a supervised device when an iCloud account with "Find my iDevice" is enabled. Their "help files" seem to imply after the device is Supervised, and a person (presumably and end user) adds thier own iCloud account with Find my iOS device enabled the activation lock is not enabled and erasing/ reconfiguring with Apple Configurator will not cause reimaging probhlems such as requiring the end user's credentials to reconfigure the device using Apple Configurator (i.e. you won't need the end user's credentials).
Needed: To be able to configure Supervised iPads with iCloud account (Enterprised owned iCloud account) configured on the basse image, which has Find my iOS device enabled, and to be able to apply that base image to all Enterprise iPads without generic apple error code 4 issue.

Hi all
I am trying to replicate these steps in my environment but I am having trouble getting an iCloud backup restored to a supervised device. Can someone clarify the steps? The parts I am unsure on are:
1) Do you Prepare in Configurator with all the institution owned apps? Or do you install them after restoring the iCloud backup?
2) After entering the personal AppleID to restore the iCloud backup, the setup wizard prompts for the Institution/Configurator AppleID, there is an option to 'Skip Now'. Do you enter in the password for the institution account? or do you skip that step?
3) What exactly is on the screen in the 'mini setup assistant' after the restore when you Refresh with Configurator?
Any help would be greatly appreciated!

Apple Configurator Unable to supervise error 33004?

During one of my school organization's monthly iPad car updates, using Apple Configurator, a number of them kick back this error message.
Current version is 1.4.3 and during this update we have been trying to get the iPads up to iOS 8.0.2. I have mentioned an update may be in order, but there was uncertainty, based on Apple Configurator habits of eating codes and early bugs. Google has been unable to provide a match to the error, which prompted this discussion. From what I know, these iPads should not be in MDM at this time, as they were removed this morning. I guess this is a two-fold question of has anyone else experienced this issues, and has there been a solution to the problem.

I am having this same issue as well and I cannot find anything on the internet in regards to this issue besides this one post. I have tried restoring the iPad many different ways including a factory reset. I have made sure it is connected to the correct iTunes and I still get this error. Has anyone else had better luck with this problem? Or has anyone had this problem and had to go to apple to get it fixed? Thank you for all your help a head of time.
Regards,
Zah

Apple Configurator: "Unable to determine current price of app"

I'm trying to import an free app to the Apple Configurator. Every time I attempt this I get the error message "Unable to determine current price of app."
I've tried creating a new Apple ID to download the app, swapping the Apple ID associated with Apple Configurator, different phones (I have 25 to deploy) and all with the same problem.
I can only find one other mention of this problem http://techrecess.com/2012/03/supervising-devices-with-apple-configurator/ and there's no solution. I'm hoping somebody else will ahve experienced this and found an answer.
Thanks in advance for any help you can provide.

I think you may have given me the solution. I'll ask the company to make the app available on the US store too and I'll see what happens then.
I might file a bug report or similar with Apple. It would be useful if the configurator checked via the store relevant to the country that the account is registered with. Partially defeats the point of setting an account in the configurator.
Thanks for your help.

How to check in a dead ipad in apple configurator

Im using apple configurator to supervise a fleet of Ipads, one has unfortunately died and I cannot seem to work out how I can check in the failed ipad so I can check out a replacement to the end usetr who was assigned the failed ipad.

didn't i say? i use the svnkit, formerly known as
javasvn.Nope. You never said
java doesn't support that.Whatever that means
afaik, svnkit doesn't have a forum..But it does have a Wiki, and some documentation. Have you tried there? I remember JavaSVN being poorly documented, but equally, hardly anyone has actually used it, so you're unlikely to get help here

Configurator error unable to check iOS

Using Apple Configurator 1.6 on an iMac running OS 10.9.5. Have 6 iPads connected via USB hub. I am running in unsupervised mode and am simply trying to update iOS to latest version. iPads are recognized but on all but one I get an error stating "Unable to check iOS." I checked the option to erase the device before installing, but the only one that successfully completed is the one I manually erased all content and settings prior to connecting to Configurator. Is there a way to avoid having to reset all the iPads first? I have already removed the passcode lock and the iPads do not have Find My iPad enabled.

It's been a while, but I think I had to finally completely reset all of them to factory settings, and run them through the entire system again.
It could be the cart (and configurator) having a problem applying settings to multiple OS installs. I'd put my money on this being the issue.

I am using apple configerator. I am unable to prepare or supervise 1 ipad. After preparing, I get an error that says "refresh completed but with an error, unable to verify supervision state" . I have erased all content and set up as a new ipad.

I am using apple configerator. I am unable to prepare or supervise 1 ipad. After preparing, I get an error that says "refresh completed but with an error, unable to verify supervision state" . I have erased all content and set up as a new ipad and tried again with no success. Any help would be appreciated

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

I am unable to update devices with Apple Configurator because of this message - unable to send ClearPasscode command to device - I am running Configurator 1.5 and ios 7.1.1. I am unable to rename/number devices. How can I get rid of this error message.

I am unable to update devices with Apple Configurator because of this message - unable to send ClearPasscode command to device - I am running Configurator 1.5 and ios 7.1.1. I am unable to rename/number devices. How can I get rid of this error message.

I've just seen this message for the first time and it's showing on 10 devices.
What I really love about Apple Configurator is the copious amount of context driven help offered to you.
"Unable to send ClearPasscode command to device.
The device was disconnected.
Check the USB connection to the device."

HELP! Apple Configurator - 'Unable to sign profile'

Anyone out there able to help, please??
Had Apple Configurator up and running fine. Stupidly decided to do a bit of tweeking and now it won't let me do anything. I unsupervised all my iPads so that I could wipe them for a new group.
I'm now trying to supervise them again and install exactly the same profile and restore a backup. This has worked fine before.
I am now getting a message saying 'Unable to sign profile' and it will not do anything.
Any help, suggestions or anything would be really appreciated. I'm supposed to be using the iPads with a very excited group of 7 and 8 year olds in about three hours. I really don't want to let them down:(

I was just having this issue too. I tried plugging just one in and then messing with its settings and I think the problem was that the wifi was turned off.

Apple Configurator - 1.2 (Delete User Account while Checked Out)

Hi Community,
I have a supervised iPad that was checked out to a particular user. The user account in apple configurator was deleted while checked out. The iPad is now unavailable to check out because it is permanently checked out to the deleted user account.
I reset and deleted all information on the iPad but since it is supervised it comes right back to the point I checked it out (which I really like). But in this situation how to I get that user off...because I can't check it back in and currently can't use it for anyone else.
Thanks!

I attempted to, but if a device is checked out to a user the unsupervise option isn't available. This is only because I believe the device was checked out and the user it was checked out to was deleted. Normally if there wasn't a user checked out to the device unsupervise would be available.

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I now find the supervised ipads do not allow the pupils to download photos or movies etc. Any suggestions would be great please.

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I did this initially as our school internet connection was stopping us from being able to update the IOS and our County was offering a managed system, Lightspeed, which took control of every device in school which proved very expensive. I now find the supervised ipads do not allow the pupils to download photos or movies etc. As we frequently use the ipads as cameras this is causing us a problem. We have a school imac that I use to keep the devices updated with Apple Configurator (not connected to our network), and this doesn't seem to offer any solution to download them either. I was told there was a setting in Apple Configurator to allow other computers to download from supervised devices, but I can't see it anywhere. I am very new to this so any advice or help would be greatly appreciated please.

I assume you are wanting to take the photos and movies off the iPads?
Connect the iPad to a Apple computer. Open "Image Capture". Any photos or video can me imported to the desktop or other location on your computer.
I had this same problem last year and as we have no wifi I asked lots of people at Apple what I could do - no one provided this answer (a little unbelievable!). If you have wifi using something like dropbox would be an easier solution.
Hope this helps

Unable to check supervision, Apple Configurator

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