Unable to clear carriage jam on C4780 printer

Continual carriage jam error on C4780 printer. All troubleshooting procedures have failed to correct the problem.

Here is a document on HP.com that may help
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00243856&cc=us&dlc=en&lc=en&product=421134&tmp_...
I was an HP employee
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Clear carriage jam?

Hi, getting a clear carriage jam on HP Envy100 eAll-in-One only when I email the HP provided email address. Have no problem printing from iPad or iPhone or from ms card or regular copy. Is this a software issue with HP?

Hello yoganurse,
Welcome to the HP Support Forums! I see you are getting a 'Carriage jam' error on your HP Photosmart, the carriage is moving freely however it stil has the error message. To better assist you can you please let me know the following:
1. What is the Exact model of Photosmart you are using?
2. Have you tried removing and reseating the cartridges and unplugging the printer to reset the machine?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Cannot clear carriage jam on a officejet 6480

I've tried all the steps on the hp video to clear a carriage jam but none worked. The carriage is stuck on the right sude and will not move .

ramzee, JeffSR13
This article should help get you back up and running. If not the printer may require servicing. Give the steps a shot and let me know the results:
http://goo.gl/tQFrN
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Carriage Jam on C7180 All-In-One

I had a functioning all-in-one until I tried to clear a paper jam. After removing most of the paper from the back as instructed I noticed a few bits under one of the rollers and had to use a tweezers to remove it from the front. I am stil getting a "clear carriage jam" message and the printer will not shut down properly. Prior to this the only snafu was that the printer would not always accept the command to print "fast draft" from some internet sites.
So far, I have tried disonnecting the printer and insepecting it from the back and the front. I cannot see any paper remnants inside. Any ideas on something else I might try?
Denny
This question was solved.
View Solution.

Success!
Following this document was the key. On one of the steps I saw the carriage return move freely left and then dock on the right. I then gently moved it left and voila a crunched up piece of paper became visible. I would NEVER have been able to find it without moving the carriage return from its docked position on the right.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042632&cc=us&dlc=en&lc=en&product=79499&tmp_t...

Windows 2000 support/OfficeJet 7310 carriage jam

I have an OfficeJet 7310 that has run into a jammed carriage error. I think the sled below the carriage that caps the cartridges may not be retreating enough and causing the carriage to jam on the right. I've read some information, but has anyone run into this on this printer and have some clues about possibly fixing it?
I have one Win2K computer still in use that needs to print and scan. I know there is no official Win2K support for most newer printers, but are there any workarounds for some models that are either still available or still in stores? Maybe using a driver for a related model?
Otherewise, I may risk some money and buy a used one from eBay.

This 'Clear carriage jam and press OK to continue' Message Appears on the All-in-One document may offer some help, if you haven't tried all the solutions listed already.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Clear cartridge jam

I received the message 'clear cartridge jam' on my printer. I have gone through the steps multiple times to clear the jam, as the amination displays but it is still jammed. I even bought new HP ink thinking that might be the problem but it wasn't. How do I clear this message and have the ability to use my printer again? Thanks.

Hi Squirrel_7,
I found this video on HP's YouTube channel, HP Printer Support.
https://youtu.be/c28VUwNuCA8
Please follow the steps in this video to solve your problem.
Let me know if this works for you!
Thanks,
-hjs_19 *I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam.

C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam. About a month ago there was a paper jam, but was removed. It worked fine since then until yesterday. I've tried all the HP trouble-shooting suggestions- unplug, take apart, manually move carriage, etc. and nothing has solved the problem. The paper does not advance...all that happens if I try to print is a lot of noise like carriage going back and forth and after a/b 1-2 minutes it will show the "red X" blinking on the printer and a message on the computer screen, "Clear paper jam." When the problem first started yesterday the message was that the printer was "Out of paper." I need to print a resume and this is just the wrong time for someone such as myself with little computer knowledge to try to figure it out. Thanks for any suggestions!

Hi there pattimessick,
You may not need to remove/re-add. Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own (especially connectivity problems) and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Officejet 7130 printer Carriage Jam

My Officejet 7130 All In One has experienced a jammed carriage. Yesterday when preparing to make some copies, I turned the unit on, as it went into the initializion process the carriage began to move and a grinding noise was heard. This was followed by a message on the display stating "Carriage Jam, open carriage door, clear jam, close door and press return." This was done. Now when trying to start the printer the carriage starts to move but when it gets almost to the right it is stopped again with the grinding sound.. The display now says "open door Latch the Carriage, close door and press return." It appears that the carriage is blocked at about the location where the output tray guides are located and a white part just to its right.
How does one "Latch" the carriage?

Hello,
If you see a belt out of its place, then its not a good sign. Hope it is not broken.
Is the belt translucent with lines on it ( similar to bar code lines ) ? if yes , then that could be a Encoder strip.
In either cases, the printer has to be serviced.
I'd recommend 2 solutions ...
a> Take it to a near by HP Authorized center
OR
b> If you are in USA, Call HP Tech Support to check if there is a Trade in option.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

Printer not printing black ink Hp Deskjet D4360 / Carriage jammed not moving on Hp Officejet 4622

my cartridge is full and i did the blot test ink showed up but still not printing this is my HP Deskjet D4360
and my HP Offciejet 4622 keeps saying carrage is jammed and not moving and i tryed everything
Help me please
lalasmiles30 3

Hello @lalasmiles30,
Welcome to the HP Support Forums!
I understand that you're experiencing a black print quality issue when printing from your Windows 7 computer to your HP Deskjet D4360 Printer and a carriage jam error on your HP Officejet 4622 e-All-in-One Printer. I would like to work with you today with resolving the issues with these two HP printers. To make this post easier to follow I am going to divide my response into two separate sections for each printer. Can I please have you follow the steps below to resolve these issues.
Deskjet D4360 Printer Print Quality Troubleshooting:
To resolve this black print quality issue, can I please have you click here. Once the support document opens please run through Step three, Step four, Step five, and Step six. This includes any sub-steps under the listed Steps to follow.
Once troubleshooting is complete please test printing another Diagnostics Report from your printer to verify if the black printing issue has been resolved.
HP Officejet 4622 e-All-in-One Printer Carraige Troubleshooting:
In your post you indicate that you have already tried troubleshooting this issue to no avail. At this point I would like you to click here to access the carriage jam troubleshooting steps. Once the support document opens please follow Solution one, Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions.
If you have already completed the steps in this support document, please just review them to ensure that nothing has been missed.
Should the carriage jam issue persists, a whole unit replacement may be needed to correct the faulty carriage assembly issue.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

I have a C4240 All-In-One printer and i am getting an error message Carriage Jam. i hardly use the

I have a C4240 All-in-One printer and am getting an error message on the display panel "carriage Jam". I have not given this printer any kind of abuse. I do leave it turned on but hardly ever print to it. I have replace the cartridges probably twice since i have owned it. Can you help me out as to what I should do with the printer

Can't really help with your Internet issues, but I can put you on the path to leaning more about Macs.
If you're a former Windows user, there many resources on Apple's web site to get yourself familiar with how Macs and OS X work.
Here ard a few areas to spend time with
http://www.apple.com/support/macbasics/
http://www.apple.com/support/imac/intel/
http://support.apple.com/videos/
http://www.apple.com/support/lion/
http://www.apple.com/support/osx/
For the video tutorials, in the video search box, just type in OS X. You'll get a list of OS X video tutorials to watch as you learn to use your iMac.
Start with the Anatomy of a Mac video first, Then the Finder Basics video second. After you have watched and put to use these two videos, you can watch any other OS X video you want in any order.
Here is a free eBook download of David Pogue's OS X Snow Leopard The Missing Manual here. While OS X 10.7 LIon and OS X 10.8 Mountain Lion work a bit differently than OS X 10.6 Snow Leopard, there are many things that still apply.
http://it-ebooks.info/book/337/
Good Luck!

Printer carriage jam

This printer/scanner/copier has worked well since I bought it 3 years ago but today when I turned it on, a message appeared "Carriage Jam". I followed the instructions on the help video clip and checked for paper blockages etc and still it doesn't work. Also, I can't remove the two print cartridges. Help please, any ideas?

Hello @Albyj ,
Welcome to the HP forums.
I understand you have a carriage jam problem.
I would like to help.
Try going through the following document.
A 'Carriage Jam' or 'Carriage Blocked' Message Displays for HP Photosmart C5200 and C5500 All-in-One...
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Cleared paper jam-printer continues to display clear paper jam-printer will not reset

officejet 8500 909a- cleared paper jam, printer continues to display Paper Jam, clear paper jam then press OK, that does not work. followed all hp instructions and attempted to reset. does not reset. unit is less that 3 years old. can the problem be fixed or should I just buy another printer which by the way more than likely will not be another hp product

Hello,
Here are some common steps to clear the paper jam:
http://h30434.www3.hp.com/t5/Other-printing-questions/False-Paper-Jam/td-p/905169
Another helpful resource to clean paper jams:
http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-videos/td-p/331916
Hope this helps.
I work for HP.

My photosmart C4580 keeps giving me a "carriage jam" mssg when I print from my Dell W7 laptop.

I have been having a problem for about a week now with a carriage jam issue. I have a hp photosmart all in one c4580. Everytime I go to print I get an error mssg, carriage jam. I do not have a jam. I signed on to my laptop last night and all of a sudden it started to print, only half a page but it did print. When I tried to print again to get the full page it gave me the carriage jam error message. I think it's a false positive message. I don't have a paper or carriage jam. The carriage moves freely by hand. I have done all the things HP has suggested on the site and nothing works. I had this same problem last year and it fixed itself after a time. Now it's happening again. Please help.

Hi,
Try watching this video -
http://www.youtube.com/watch?v=l9x6ZLIYMog
- and following the steps on your printer to see if you can resolve the issue. This video should help to resolve false carriage jam error messages. Make sure you have your printer connected directly to a wall outlet as well to ensure proper power. The printer in the video is the Photosmart c4280 but the steps will be the same for your printer.

P4515 spontaneously prints the how to clear paper jam info page

hp laserjet p4515 prints the HOW TO CLEAR PAPER JAMS info page all by itself. This happens throughout the day. What can i do to stop this? any help will be appreciated.
thanks
Joanne

just an fyi.. i am moving my question to business printing.

Carriage jam but cannot turn off printer

My printer throws a carriage jam error message every time it turns on. When I went to the help document to find out what to do, it suggested do a shut down and wait 60 seconds. My dilemna....My printer will not turn off unless I unplug it. The power button does nothing. Any thoughts?

My printer throws a carriage jam error message every time it turns on. When I went to the help document to find out what to do, it suggested do a shut down and wait 60 seconds. My dilemna....My printer will not turn off unless I unplug it. The power button does nothing. Any thoughts?

Unable to clear carriage jam on C4780 printer

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