Unable to clear iCloud storage

My iOS documents and data are 77MB and mail 22MB, why is icloud backup showing 6GB?

Might be your camera roll, or an unusually large "Other". (To check "Other", connect your phone to your computer, open iTunes, click on the name of your device in iTunes, go to the usage bar at the bottom and hover your mouse over the yellow segment on the right. If it's multiple GBs in size you may need to restore your device to reduce it.)

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Unable to clear ICloud sign in screen.

My iPad Air requests sign in to iCloud but will not connect to wifi and the sign in message will not clear so cannot access any other apps. How can I clear this? I ave tried two button reset which also does not work

multiple screens = multiple posts
well done indeed - just another farking cross-poster
[http://www.coderanch.com/t/492998/Swing-AWT-SWT-JFace/java/unable-clear-text-box-Multi#2218566]

My ipod is telling me there is not enough storage and I cannot back it up as there is not enough icloud storage. I am unable to close the message or go onto settings.

my ipod is telling me there is not enough storage and I cannot back it up as there is not enough icloud storage. I am unable to close the message or go onto settings.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then delete some stuff

Unable to enter Manage Storage in Icloud backup and storage

I'm unable to enter Manage Storage in Icloud backup and storage. I'm clicking on Manage Storage and nothing happens. I am out of storage and I cant menage it. I have IOS 5.0.1

There is a unbelievably simple "solution" to this problem (not getting in to manage storage, only spinning wheel).
All you have to do is click "backup now" at the bottom and immediately as it is calculating estimated time for backup you click "manage storage" and VOILA! You´re in. Believe me it works, done it on 2 phones this evening. One 4s on iOS7 and one 5 on iOS6.1.3

HT4211 I am unable to close my computer...the message on the ipad says not enough icloud storage and go to settings. Unable to go to settings and it is frozen and unable to close down.

I am unable to close my computer...the message on the ipad says not enough icloud storage and go to settings. Unable to go to settings and it is frozen and unable to close down. How do I fix this for the button won't turn it off?

Don't try to turn the iPad off until you reboot.
On your iPad, Did you try holding down on the sleep and home buttons at the same time until the Apple logo appears? If you didn't try it, go ahead and do it. Wait until the Apple logo appears on the iPad screen before you let go of the buttons.

I am unable to verify my account (via email) to use iCloud storage, can't get Apple to send the email

Why won't Apple send me an email so I can verify my account to use iCloud storage?

I am sorry to hear that you are unable to verify your Firefox account. Here are some possible solutions:
*AOL has been known to block a lot of emails and items in them. Try verifying your account with another email provider.
*Try copying the link to verify your account and pasting it into another tab.
*See if it works in a different browser. It may be a bug in the email.
*If these do not work, could you send us a screenshot of what is happening? See the link below.
How to take a screenshot:
[[How do I create a screenshot of my problem?]]

TS4009 Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

I am unable to downgrade my iCloud storage. I am unable to hit the "done" button on my iOS device or in Windows.

I am unable to downgrade my iCloud storage plan in Windows or on my iOS device. I cannot hit the "done" button to change the plan. Any ideas?

If you have given correct info about you ios 6.1.3 - all you need to do is delete account. You will be able to sign in with new one afterwards. Make sure you don't delete any info when you see those prompts.

My incoming emails keep bouncing. I have cleared my Icloud storage (4.8Gb free currently), yet they keep bouncing. HELP!!

My incoming emails keep bouncing. I have cleared my Icloud storage (4.8Gb free currently), yet they keep bouncing. HELP!!

what errors are you receiving and what do you mean by "bouncing"? Do they just disappear or what?

Unable to update to ios8 even with 19gb of iCloud storage available

Unable to update to ios8 even with 19gb of iCloud storage available

Hi Kiddieface,
Thanks for visiting Apple Support Communities.
If you don't have enough free space on your iPad Air to update to iOS 8, you may want to update using iTunes on a computer:
Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
From:
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
The storage in your iCloud account stores backups and personal data, although this storage space does not impact the update process:
When you sign up for iCloud, you automatically get 5 GB of free storage. Your iCloud storage is used for iCloud Backup, app data and documents stored in iCloud, and iCloud Mail (your @icloud.com email account).
From:
iCloud: iCloud storage and backup overview
All the best,
Jeremy

FIX: Unable to update/change credit card for iCloud Storage

You may get an email from Apple that says that they are having a problem processing your credit card for iCloud Storage. The email then goes on to give you three instructions to fix this by tapping on SETTINGS -> iCLOUD then tapping on "Account" and then following on-screen instructions.
If (like me) you see that your card is OK but you are still getting the email and you cannot edit the payment details, this is what you do.
Turn off Family Sharing.
Once this is done, you will then see that the old card details are really what is trying to be used, and you can then update your payment option. This is not known about in front line support and it was only a high ranking tech support person in iTunes support who mentioned this in passing as a possible cure. Share it please as failing to get your payment option correct can result in losing your iCloud Storage Plan and placing you back at basic free levels.

The following may help: Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

ICloud Storage is almost full -- how do I clear my iPhone Camera Roll back-up without losing my photos?

Hi. My iCloud storage is almost full and my iPhone Camera Roll seems to be the main culprit. So...
1. I think that they way to free up my iCloud storage is to go into iCloud management and delete the back-up of the iPhone Camera Roll. Right?
2. If yes, does deleting my iPhone Camera Roll from iCloud back-up delete the photos from my phone entirely?
3. Also, if I have already saved my iPhone photos to my iPhoto Library on my computer (via hard line sync), should I be worried about deleting the iCloud back-up of the iPhone Camera Roll? (In other words, will deleting the back-up on my phone somehow tell my iPhoto to delete the copies of the photo as well?)
Any tips would be appreciated. Thanks!!

Here's a tip: Part of what I do is photography, so I normally treat my iPhone as another camera. So, what I do is after I have finished taking some shots/videos with it, I download them to my computer (in my case, via Aperture). For everyone else, on the Mac there is the free Image Capture app, or the iPhoto app (which, if you have the latest version of Lion, it isn't built in there, so you would have to download it from the App Store for a fee).
I have made it a habit to use this method whenever I finish taking pictures at the end of a day (but that's just me). Also, keep in mind that the videos that you take on your iPhone can take up a lot of space very quickly (for instance, one minute of 720p HD video recorded on the iPhone takes up over 300 MB of space!), so you would need to keep that in mind when shooting videos. SO, to answer your questions above:
1) Right.
2) No, because it is only a backup, not the Camera Roll itself.
3) You should not be worried about deleting the iCloud backup of the iPhone Camera Roll. What would happen (in terms of the method) is that you first would download them to iPhoto first, then delete the images from your Camera Roll. This then would free up your iCloud storage space. Lastly, placing them in your iPhoto app will not tell your backup on your phone to delete them. When you delete the images from your camera roll, your "backup" will be smaller in size than it was beforehand.... Hopefully that made sense.

Unable to buy more iCloud Storage

Hi, I am trying to buy more iCloud Storage but the storage is not being increased, and there is no error message. My iTunes Balance is not being decreased, and I tried several times. My iTunes Account has a Gift Card and there is no Credit Card entered. Can this be the problem? If so, will it work with non-US Credit Cards?
thanks.

iTunes gift cards cannot be used to purchase iCloud storage.
If so, will it work with non-US Credit Cards?
Yes, as long as you use the credit card that is associated with the same region / country you reside in.

I'm trying to upgrade my iCloud storage for the new price.

I'm trying to upgrade my iCloud storage for the new price, but it doesn't gives me the option of 20G for $0.99 a month.
How can I get 20g for $0.99 a month?
Thanks!

Katherine,
have you read the message in the panel? Something is wrong with your credit card. Perhaps you have to enter a new date of expiration.
In the small print it says, there is still a purchase, that needs paying,"Ugly Heart" with an amount of R 9.99. And "We were unable to authorise your credit card for this purchase". You will first have to update your Billing Information before you can proceed to make a new purchase for upgraded storage. Click "Account Details" in the iCloud panel.
-- Léonie
If you cannot fix the account from the iCloud panel, open iTunes and sign into the "Store" menu, Then use the "Store > View account" item there to check for problems with your Billing Information.

Help with my iCloud storage problem? Weird issue.

(posted originally & still in iPad)
Hi.
I read the manual and did everything (to my knowledge) and spent 2 days researching this but cannot locate an answer. I sure hope it is something that is right in front of me that I am missing somehow! Please see if you can help me. I am the only MAC user in the family, so I have nobody to ask. Thanks.
Ok, I personally have an iPhone, and iPad2 and iPad4 all on my same Apple ID. (that is what you are to do, right? that way your apps purchased can be shared on all those devices and you don't have to purchase new, right?) (The iPod just croaked w/ white screen.)
Ok, just this Friday 2/8, my iCloud told me the "cloud is full" to manage it. Ok, so I go to manage it, but everything I do I notice does ZERO to release the space. I worked two days releasing tons of space and nada. The icloud didn't move from full position. I did turn on and off my devices. I signed out of the iMac cloud.
I see this:
On my iPad (etc):
TTL Storage 5.0GB
AVAIL 281mb
So I go to "manage"....
for "Docs and Data" it ONLY shows 2 apps I never use (I do use notebook apps but nothing else shows here but these two apps):
Writers App 12.5kb
Tweed 0.1kb (since deleted so it only shows the first)
Then, below that it shows (in my opinion the culprit!):
MAIL 4.7GB
Soooo, I went to iCloud on my iPad and iMac (took turns) and DELETED IT ALL TO ZERO. Zero in inbox. Zero in sent. Zero in Trash. It is a hollow trash can!
I signed out of the iMac icloud.
I come back and my "manage" area looks EXACTLY the same as stated above. The mail still shows at 4.7GB. It did not drop!!! I had other "accounts" of emails originally on my iPad to check, as it is a big convenience to go to mail and choose the account and it is right there, but I deleted ALL those as well. THE ONLY mail program I have on my iOs is iCloud. Even on my iMac, I turned it off.
I have NO iWork. DIdn't purchase that yet.
I have a lot of APPS and at one time under "manage" it LISTED all the apps and I could turn them "on" or "off" for icloud storage. I turned camera OFF and most all apps EXCEPT notebooks like Noteability, Evernote. NOW, after deleting all my icloud email, I do NOT see them nor the option to "bring them into the cloud or delete them from iCloud useage"....it ONLY will show Writers App and Tweed (never use them). Not sure where that list went!!
Is there some kind of GLITCH that I am experiencing? I want my icloud experience. Is there something I am overlooking?
At one point I changed the settings to back up NOTHING and that FULL icloud did NOT change! And, it still showed the same thing as stated above with mail at 4.7GB. Also, at one point I did ONE (count 'em) icloud back up on my new iPad4 and I DELETED that since I saw this issue as well. (Plugged into my iMac and used iTunes instead).
Also, when I sign in on my iMac and in Sys Pref go to iCloud....I see this:
It has on left this wording: "icloud account (button) and sign out (button)"
on right: (on icon below another it reads:)
mail, ctc, calendar, bookmarks, photostream, docs & data (off), back to mac(off), and find mac.
And, to far left bottom "manage" when I GO THERE, it ONLY shows this:
Mail 4.7GB (grrrr lol) <---there is nothing in the icloud.com email box/any of them.
that writing app mentioned above at 12.5kb
Backup O
There are NO apps shown at all (and I do have plenty on my iMac as well).
Thanks.
I really want to have the cloud experience again (a person has told me I have it, but what I am saying is for it to work flawlessly as it has been for me, actually working ...being able to email and recv/read emails (bouncing now)...backup IF DESIRED (no chance now as it says it is FULL)...etc.
Is this some virus-y thing or glitch or am I overlooking something?
I would appreciate your help so very much.
Thanks.
Kelly

WOW! ***** NEVEMIND *****
FINALLY FIXED ITSELF AFTER 2.5 DAYS OF TIME CONSUMING WORK AND INSPECTION!
Thanks, I am happy to report my iPad is fixed but have to share with you what happened:
I just went to Mass and prayed at Mass for guidance to help find the solution as I am sincerely looking hard and don't have the time (I know, who does, right?). I prayed that if I couldn't find the issue that someone here would be guided to see this and assist me.
Well, after I get home and feed the family, I go online again to look at my iCloud email box on my iMac and just keep looking...yes, it is completely white and clear. I see nothing that can be "MAIL" of 4.7MB. So, then, I turned on my iPad once more just thinking I may have to give up on this and just live w/o it. I re-cheked my AVAILABLE storage for the last time and it was at 5.0!!! I was like "WTH?!!" Then, I re-opened my iCloud email on my iMac and it was still blank but just then my iPad AVAIL (storage) dropped to 4.9GB.
So, as it is now, I have 4.9GB available for icloud storage. OUT OF THE BLUE after so many many hours and all nighters for two days. I'm beat.
It seems in this case perhaps it was some weird odd GLITCH?? That the email deleted and space opened only showed up NOW (ie: a big delay from when I cleared it out yesterday night...about 24hours)???
I will leave this here in case: anyone at Apple sees that there is a problem with this and they are looking for other reported cases...they can update their manuals or update how their product reacts (more real time) OR if someone out there has had similar issues.
Do all you can and refer to the official Apple iPad manual that is located in your reader.(or here: http://manuals.info.apple.com/en_US/ipad_user_guide.pdf) and
http://help.apple.com/icloud/index.html?localePath=English.lproj#mmd0558ce3
also this Complete iCloud Guide is a good read: http://www.iphonehacks.com/2011/10/the-complete-icloud-guide.html then search the forums and pray. ;-)
I personally think my situation was a delay type glitch where I deleted the over-load and then when I corrected everything, it didn't click in till about 24 hours later...so maybe after you did everything you can, wait 24 hours and see if it self corrects to the right storage amount? Just putting it out there in case anyone experiences anything like this as it perplexes you when you seem to be following all the "rules".
Kelly.

Unable to clear iCloud storage

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