Unable to close down account

I have been trying to cancel and close down my account - Adobe are not helping the situation. All I get is an email back saying I have to log onto an account web site where my request is listed - on logging on it is not there.  WHY CANT ADOBE JUST DO AS I ASK?  They also make sure you are not able to reply to their email.  Lets make it as difficult for customers as possible.
My case number is This email is in response to support case #0212773071
A VERY unhappy Adobe soon to be past customer

It is not shown on the page this is all there is - THAT IS MY POINT DON'T KEEP SENDING ME THIS EMAIL SAYING LOG IN WHEN I DO THERE IS NOTHING THERE UNDER ANYTHING - JUST CANCEL MY ACCOUNT WITH ADOBE  
13/04/14
Case #0212774476: Purchase
Withdrawn
12/04/14
Case #0212772964: Chat:login (CH61181390)
Withdrawn
08/05/13
Case #0210730610: Chat:Adobe account Merge (CH12764944)
Withdrawn

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