Unable to close IHC account

Hello,
A payment order was posted for the year 2021 in error & reversed subsequently. Now we want to close the IHC account to which this payment order was posted but we get the error that there is an item with value date in 2021. We are unable to close it.
Please let me know what needs to be done.
Thanks in advance,
Lakshmi.

Hi,
In your product master where you have defined the product which is used in this account, check whether account closure feature has been enabled.
In your account change screen, once you enter your date of closure then if you choose direct closure from the menu, it would give you a detailed log in case of any error due to which you are not able to close the account. Can you please check the log as to what error you are getting.
Regards,
Ravi

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Unable to close IHC account

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