Unable to collect Non Respondants in campaign automation

Hi All
In campaign Automation we have a requirement to send and Email and Direct mail in Wave 1 and then send a reminder email2 and call1 to non respondants. We do not have a survey in our requirement. Could you please tell me what rules should be defined to collect Non Respondants.The campaign execution is started but not flowing to the next wave. I have used without condition rule for Non Respondants but still not triggering. Should I do any Badi Enhancement for defining rules in this scenario?
Regards
Ramya

Hi,
1.) If you dont have a survey in campaign, you cannot collect response from the BP. So, there is no way you can find out
whether a BP has resposnded or not.
2.) One scrap solution could be send a reminder mail to all the BPs again. You can schedule a new campaign element with start
date as a future date.
There is a tricky way of doing it. It might need lot of Workflow knowledge.
Create a new workflow, which reads the infromation from the table CRMD_IM_ML_ITEM, with the information from CGPL_PROJECT and CRMD_IM_ML_HEAD tables. If sum_access or sum_replied is incremented, the BP has read the mail. You have to then refer the "CREATE TARGET GROUP" workflow to create a new target group for those BP. Those are the BPs who have responded. The remaining are the TG who did not responded. You can send a mail to these BPs.
To achieve this, your mail should atleast have a tracking URL. Refer Personalized Mail Forms documentation in Marketing to know how to add a tracking URL in a mail form.
To remind you, the above mentioned work flow creation will be a tedious job. If you can accomplish it, you will be able to achive what you wanted.
BR, Sathish R

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System Settings:
Configuration:
1.     Objective, tactics, campaign type, communication medium, transaction type for outgoing email, transaction types for incoming email, for incoming email transaction type defined Action profile, all workflow settings, marketing survey, attached survey URL to email form, created target group with email id
Settings:
1.     Created campaign
2.     Created campaign element1 with target group, communication medium (email), workflow u2013 send target group to channel
3.     Created rules u2013 survey responders to campaign element2, non-responders to campaign element3
4.     Created Campaign elemen2, attached empty target group, workflow- Add BP to Target Group
5.     Created campaign element 3, attached empty target group, workflow u2013 Add BP to Target Group
Problem:
1.     After executing the campaign, I can see the email with survey. When I save the survey, it prompts me to Outlook with To Email ID and also .ATT file.
2.     After the sending this email, in campaign element1, NUMBER OF RESPONSES ARE NOT GETTING UPDATED
3.     Also, target groups Campaign Element2 and Element3 are empty
What are the required settings for BAdI?
a.     BAdI: Campaign Determination
b.     BAdI: PAI Processing of Survey Data in Campaign Automation
Please let me know

Hi,
You dont need BAdi implemention for your scenario. SAP standard provides this functionality.
Now, sice you are facing the problem, check the below points:
1.) "Start for every respondent" should be checked.
2.) Check the URL in your mail form: You should insert the URL with option "tracking via Target Site" or "Intermediate site" based on
      your requirement. To know the differenc between these two tracking option, check the documentation for Hyperlink in
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3.) Last but not least, check your condition. Make sure you have selected the correct question and answer in the decission node.
If these three are correct, your requirement will be met. You do not need any BAdi implementation for this requirement.
BR, Sathish R

Collect participans and collect Non-Partcipants

Hi,
I created all the settings for campaign automation. i mainted evey thing in sequence..after starting campaign automation i am getting this error
Collect participants and collect Non partcipants are not maintained target groups and not maintained BP,s in the target group.
after sending trade invitation the maul form will be reached to customer and customer will respond to survey.then respondents and non respondents will reached to respective nodes.
i maintained rules and conditions in response node.
i dont know why it asking to fill target group's with bp's before start campaign automation.
Normally after starting campaign automation the respondents and non respondents are reached to respective nodes.
can u please provide solution for this problem.
Thanks&Regards
kishor kumar

Hi Thanks for u r reply.
My dought is here Collect participants and collect NOn Participants nodes are maintained Empty target groups or filled with BP,S
my campaign structure is like this
start node ... > Send Trade Invitation ...> Survey response....> Thank you mail
                                                                                Collect participants
                                                                                collect non-participants
                                                                                collect non reponders ..........> Remainde email
in my scenario system is triggering 2 work flows 1.start campaign process and 2. send target group to channel.
After that it is showing below error messages
Execution Log No business partners exist for execution with current target group Collect Non participants Display
Execution Log No business partners exist for execution with current target group Collect TG Participants Display
After starting campaign automation system execute one by one node.i am totally confused it is strucked here.
can i get any solution for this issue
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Hi Experts,
I am trying to understand how campaign automation is working. So fare autostudy works fine.
I did some tests in client 100 with the follwing structure: Campaign (without channel) and two campaign elementes: 1) email with survey X (channel is email with activity), 2) generation of Lead (channel is the lead).
In the campaign modelling screen, I connected campaign with the first campaign element.
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This works fine in client 100.
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Hello Cristina,
As far I know, each campaign element is campaign itself.
So each campaign or campaign element can have TG and channel assigned to it depending on the business scenario.
With respect to campaign automation , the cannel assigned to the campaign corresponds to the channel on which you would be running this automation.
Hope this helps!
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Hey guys,
I would like to start a period campaign (once per week over 52 weeks). Depending on the survey answers I get back from business partners, I would like to create weekly new target groups (where I want to collect the business partners in 3 groups: partners who answered yes, partners who answered no and partners who did not react to the survey), a new telephone list (with communication channel u201CFile Exportu201D  for partner who answered no) and u201CThank-youu201D (for partner who answered yes)-as well as u201CReminderu201D(for partner who did not react at all)-emails.
Unfortunately the realization does not work as I hoped. After my second period started only the survey email will be send out again, but the target groups are not getting updated anymore and the jobs (after the business partners send back their answers) do not get triggered so no new target groups, telephone lists or emails are getting generated after the first period.
Here my questions:
u2022     Why does, after my second period started (automatically), only the send out of the survey email works but no connection jobs get triggered after the answer are coming into the system, as sending out the u201EThank-Youu201C Mail, update of target groups or generation of the telephone list? Which of my setting could be wrong? How does the set-up of the campaign automation need to look like so that this will work?
u2022     To my knowledge, generated target groups from the first period need to be emptied again automatically (or at least be set back to the old condition) before the second (third, fourth, fifth etc.) period starts, so that this one can be executed correctly (e.g. partners who answered yes in the second period can be collected correctly this time without getting mixed up with partners who said yes in the first period). How can this be accomplished? Is there a Badi for this? Anything else?
u2022     In case there is really a way, that I can set target groups to the u201Coldu201D condition, where can I see e.g. the generated telephone lists or target groups from previous periods? Where does information like this get saved? In the campaign automation itself only the last information can be found and old information probably get overridden with the next periods information so where do I find the information from previous periods? Because I am pretty sure that you would like to be able to control who e.g. did not react to the campaign six periods before or which business partners said yes 10 periods before.
It would be awesome if anyone could give me some answers or information where I might get answers to that problem or how I need to set up my campaign so that my requirements can get implemented.
Thank you very much in advance!
Janine
Edited by: Janine P. on Nov 24, 2011 11:05 AM

Hi Sapan,
this is what SAP answered me:
"As per my understanding, this requirement could work, but this might
cause Human errors, thus creating issues for your functionality.
Ideally, the Periodic campaigns are meant for multiwaves itself, but
the Target Group is the same in all the waves. However, if you wish to
change the Target Group during the Campaign Period, then this could
cause manual errors, thus leading to disruption of the normal flow and
thus the Campaign itself.
Also, since the process would anyway involve manual intervention for
changing the Target Group, you could also Copy the already existing
Periodic Campaign and create a new one having the newly created Target
Group.It would take hardly 5 min extra and the naming conventions would
help you in maintainence or reporting at a later stage as well.
For Example:
1st week : Periodic_Campaign_1 and Target_Group_1
2nd week : Periodic_Campaign_2 and Target_Group_2
52nd week : Periodic_Campaign_52 and Target_Group_52
Therefore, I would suggest you to go ahead with this approach.
However, if you still wish to try out the single Campaign for the full
year(52 weeks), I would suggest you to try out an example campaign with
the below inputs:
1. Create the Marketing Attribute questions and assign them to the BP's.
2. Create a Profile which holds these Marketing Attributes.
3. In the Periodic Campaign, use the Workflow 'Create TG and Channel
Transfer'. This would create the Target Group using this profile and
also send mails to this Target Group.
4. Make changes to the Profile parameters during the campaign sleep
period(after the 1st execution is over and before the 2nd execution,
and so on)
You can test for Period type 'hours'/'days' using such a campaign and
test if it works correctly as per your requirement. "
Hope this helps.
Kind regards,
Janine

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Hi Experts,
I have set up a campaign automation scenario in CRM 7.0 but am not able to trigger next campaign element based on survey response. The campaign automation scenario is as below.
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Thanks

Hi Umesh,
When you send printed letter, the automation scenario is broken there.
Complete automation will work only if you are sending the campaign with E-mail and survey(trackable). Only these values can trigger the follow up steps (workflows).
If dont opt for the above mehod, you will have to creae campaigns for each step. You cannot have campaign automation. You can optimize the steps by choosing ELM to create mass Lead and TG at one shot. Later you can use this TG for next campaign.
Automation is not possible without trackkable URL.
BR, Sathish R

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Dear experts,
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As per the business scenario we need to send the target group in a file to the third party.
We have created a start node and a campaign element.
Attached a target group and assigned workflow( Create target group and send to the channel) to the campaign element.The remaining details filled in.
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Hi,
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Hi friends,
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Thanks&regards
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Pls forward to me as well, facing the same problem unable to start Campaign Automation.

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hi
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Hello Guru's,
Greetings.
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Unable to collect Non Respondants in campaign automation

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